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Doing Things Right with Smartsourcing

by: Sarah Joson

Monday, March 30, 2015 |

Outsourcing to Smartsourcing

Although a new concept, smartsourcing is rapidly becoming the trend and preferred method in the global outsourcing industry and the continuous progression of technology is propelling its growth. Technology, like the cloud, has provided a means for businesses to integrate smaller, flexible contracts that can be rolled out immediately, instead of the traditional bulk operations. However, choosing smartsourcing over outsourcing does not guarantee a better operation, nor will it solve all existing problems.

ComputerWorldUK.com shares basic steps of transitioning from outsourcing to smartsourcing:

Develop a strategy.
Like in most operations, strategy is always the backbone that will dictate if it will be a success or a total loss even before technology is brought into the picture. Once a strategy has been established, the IT department should be informed about the scale and requirements of the operation so that they can adjust accordingly, and figure out which areas need reinforcements.

The strategy should also depict possible scenarios in the future which could include scalability and project tenure, and analyze if the IT department can provide the requirements then they can map out and prepare for the future. But if they need to solve an issue in the process, they can rely on external service providers that can attend to the matter immediately. Once they are done fixing the issue or assisting the operation, they can leave and terminate the contract. This helps companies avoid large capital expenses, have faster turnaround time, and keep operations running smoothly.

Carry out the strategy.
Once you have decided that you will take the smartsourcing route, it is necessary to list down which processes need the extra help. For instance, it could be a department needing additional personnel to handle a ramp-up in production, assist in the expansion, and even align operations with the seasonal changes.  

Keep in mind, though, that there are things to take into account when scouting for the right provider. Look for a company that is true to their word. Perform due diligence. It also helps that you are on top of things when it comes to the operation, like knowing which parts are under your control, and which ones are transferred to the provider. Moreover, a plan B is sometimes necessary so you can minimize and control the damages once the operation goes south.

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