Want to know who makes it all happen here at MicroSourcing? Well, everybody. From the CEO, right down to our newest recruit. We’re all part of helping our clients achieve their goals through excellent operations, amazing customer service and effective cost-savings.

Haidee Enriquez

Haidee Enriquez
Chief Executive Officer

Haidee has more than 18 years of management and leadership experience in the Philippine BPO and Contact Center industry, handling local, regional and global roles.

She is well-connected within government, business and academic circles due to her active involvement in initiatives to uplift the practice of people and business management in the Philippines. She also champions countryside expansion and talent development to drive inclusive growth.

Haidee is passionate about showcasing the skills and talents of the diverse Filipino workforce, delivering a high level of service, performance and business outcomes to the company and to all MicroSourcing partners.

An alumna of the Harvard Business School, Haidee is a recipient of the “People Manager of the Year” award, presented by the People Management Association of the Philippines (PMAP) and is an officer of various socio-civic organizations.

Charles Allnutt

Charles Allnutt
EVP of Global Solutions

Developing strategic partnerships to drive business efficiency and growth

With significant experience in BPO and operations, Charles is a results-driven and relationship-focused leader who delivers business development strategies and implementation techniques for MicroSourcing clients alongside our CEO.

Charles’ previous experience as a Corporate Lawyer in Australia gives him the legal knowledge to ensure all business ventures comply with relevant standards. Having previously worked as  the Country Manager for a BPO consultancy firm, Charles’ outsourcing expertise is well-respected and valued across our client base.

Having been the Executive VP of Global Solutions for MicroSourcing for 7 years, Charles plays a pivotal role in strengthening our presence in offshore markets and represents MicroSourcing's commitment to making it easy and affordable for businesses to establish dedicated teams in the Philippines.

Business Development

Sean Baker

Sean Baker
Head of Sales - Australia & NZ

Managing direct and indirect sales efforts to ensure client outsourcing success.

Sean brings more than 20 years of sales and executive management experience to MicroSourcing, growing and scaling emerging and established businesses across Australia, New Zealand and the US. 

Before MicroSourcing, Sean worked in business development, marketing and sales executive roles. Since joining MicroSourcing in 2016, Sean continues to work one-on-one with our clients to identify opportunities to reduce costs and improve efficiencies through our Philippines' outsourcing model. 

Sean is passionate about helping businesses embrace the benefits that offshoring has to offer. His ability to recognise areas of opportunity within our clients and provide solutions that reduce costs and improve efficiencies, makes Sean a valuable asset to the MicroSourcing sales team.

Jenny Aldrich

Jenny Aldrich
Business Development Manager - U.S. & Canada

The focus of Jenny’s role is developing North American business relationships with both SMB and Enterprises who are looking to scale and grow through building offshore teams in the Philippines.

Jenny brings more than 20 years of consultative selling and sales engineering experience within startups and reputable SAAS organizations to her role, as well as, established IT professional service outsourcing experience.

Prior to joining MicroSourcing, Jenny worked in solution sales executive roles to help organizations automate software in both the insurance and dental medical space. In addition to this she has helped companies outsource professional services within the IT industry.  

Jenny enjoys helping business leaders and teams identify the right resourcing solution to match their vision and requirements for growth and measurable success.

Anthony ‘Tony’ Zapanta

Anthony ‘Tony’ Zapanta
Business Development Manager - North America

The focus of Tony’s role is improving MicroSourcing’s market position and maximizing financial growth by cultivating, managing and leveraging client relationships. 

Tony brings over 15 years of experience in U.S technology sales and account management to the role. This includes four years experience in business development across the Philippines and Asia-Pacific region.

Tony has worked across global sales and account executive roles to provide businesses with customized solutions to complex IT and infrastructure scenarios. In addition to this, Tony is also an accredited AWS business professional and helps businesses understand how cloud-based working can positively impact their bottom line. 

Since joining MicroSourcing, Tony has become a trusted advisor, offering clients advice and guidance to reduce operational costs, increase quality and efficiency and scale their business through offshore operations.

Operations

Maricel Salao

Maricel Salao
VP of Operations – Eastwood City and Ortigas Center

Maricel has more than a decade of experience in operations management. As VP of Operations in Eastwood City and Ortigas Center, she manages a team of supervisors responsible for overseeing the day-to-day activities of offshore employees who work exclusively for our clients, and is dedicated to ensuring our teams exceed client requirements.

Before joining MicroSourcing in 2004, Maricel held operational support positions at a number of companies, including PLDT and Maersk.

Maricel has an MBA from De La Salle University – Manila, and a Bachelor of Arts degree in Communications.

Ethel Contreras

Ethel Contreras
VP of Operations – Mall of Asia

Ethel has more than a decade’ experience in various operations management positions across Asia. In her role as VP of Operations for our Mall of Asia delivery center, Ethel is in charge of monitoring the performance of all the client accounts that operate from that location and ensure that offshore employees meet and exceed client requirements.

Prior to joining MicroSourcing, she served as a Business Unit Manager at ASEC Asia for 4 years, and she also worked at MicroSourcing where she was responsible for overseeing the operations of Yell Adworks.

Ethel has a Bachelor of Science degree in Agricultural Economics from the University of the Philippines and a Master’s degree in Business Management from the University of the Philippines – Manila.

Christian Malubag

Christian Malubag
VP of Operations – Picadilly

With more than a decade of experience in operations management, Christian oversees the operations of our biggest clients. He manages more than 1000 employees in three of our delivery centers.

Before his time at MicroSourcing, Christian worked for several local and international companies such as Citibank and TNT.

He has a Bachelor of Science degree in Marketing Management from DE La Salle-St. Benilde, and an MBA from the Pamantasan ng Lungsod ng Maynila.

Services

Sameer Bhagat

Sameer Bhagat
VP of Information Technology

Sameer has more than a decade of experience in the business process outsourcing industry, and extensive experience in implementing industry standards such as ISO 9001, ISO 27001, PCI-DSS, SAS 70, SOX, and ITIL.

As VP of Information Technology, he’s responsible for identifying and implementing IT solutions which are suitable for the requirements of our various clients.

Prior to joining MicroSourcing, Sameer worked for several BPO companies and Fortune 500 clients including Infosys where he was part of the pioneer team in the Philippines.

In addition to being a Cisco Certified Network Associate (CCNA), he also has certifications in various platforms such as Redhat, VMware, and Microsoft. He also holds a Bachelor of Science degree in Commerce from the University of Nagpur in India.

Liza Inciong

Liza Inciong
VP of Human Resources

As head of our Human Resources department, Liza is in charge of employee administration and all our programs in support of employee development, engagement, retention and organizational development.

She has more than 20 years of experience in human resources management, with the last 8 years spent in senior HR roles in the business process outsourcing industry in the Philippines. Prior to joining MicroSourcing, she was a Senior HR Manager at [24]7 Inc. and she held managerial HR positions at ContactPoint, SunCellular, and Pacific Internet.

Liza has a Masters degree in Industrial Relations with a major in Human Resources Development at the University of the Philippines. She also graduated from the University of Santo Tomas with a Bachelor of Science degree in Psychology.

Jacqueline San Pedro

Jacqueline San Pedro
VP of Talent Acquisition

With more than a decade of experience in the BPO industry, Jacqueline is our head of Talent Acquisition. She’s responsible for strategic sourcing, marketing and recruitment for both volume and niche requirements.

Prior to joining MicroSourcing, Jacqueline was a Senior Manager for Talent Acquisition in Acquire BPO & Shore Solutions and also held senior leadership roles in Convergys, Teleperformance (Aegis) and VXI.

She holds a Bachelor’s degree in Journalism from the University of the Philippines – Diliman.

Don Del Mundo

Don Del Mundo
VP of Finance

Don has more than 20 years of leadership experience in finance, compliance, mergers and acquisition, tax and risk management, across the FMCG, IT and BPO industries.

He is responsible for all of MicroSourcing’s finance and accounting functions, and is also the company’s Risk and Compliance Leader.

Prior to joining MicroSourcing, Don was the Head of Finance & Administration of Salmat for more than 11 years, and he also spent 3 years as an auditor at Ernst & Young.

Don is both a Certified Public Accountant and a Certified Management Accountant with MBA units at the Ateneo Graduate School of Business.

Across the company,
our people are:

  • Seasoned offshoring professionals at all levels
  • Culturally diverse and highly adaptable
  • Process and results driven
  • Leaders in their fields
  • Highly qualified
  • Dedicated to your success

4,000+ employees

With 4,000+ staff (and growing) across our 6 offices, we’re the largest provider of offshoring solutions in the Philippines.

How do we manage such a large team? The secret is in our operations team. We’ve got 192+ talented staff in operations, including our executive team, behind-the-scenes VPs, managers, talent acquisition, finance, HR, IT, facilities, client services and more.

Our operations team are dedicated to your success. With us, you can always expect things to run smoothly, whether your team has just a handful of members, or a couple of hundred.

Want to build a dedicated team in the Philippines?

Get in contact today, and have your offshore team up and running in as little as 6 weeks.

CONTACT US