Reduce costs and increase profits without compromise. All while accessing a deeper, wider talent pool.
When your offshore team cares about the outcomes of their work, they’ll work harder and commit to continuous improvement.
Reap the benefits of big-business infrastructure and proven best-practices without all the usual hassle and expenditure.
Its low living costs and first-class education system are just the beginning. See why the Philippines is the best offshoring destination.
When you partner with the strongest provider, you get the best outcome, and no hidden costs or unforeseen risks.
It’s your team. You have full visibility and control, without having to worry about facilities, operations and regulations.
Learn your offshoring options and explore the benefits of Managed Operations over less effective models.
As the largest managed operations offshoring provider in the Philippines, we’ve learned a lot. Here are some tips to ensure your success.
Offshore staffing has a bevy of benefits, not least the potential for up to 70% cost savings.
We make it easy and affordable for businesses to build their own full-time, dedicated teams in the Philippines.
Meet the team behind our successful journey to becoming the largest offshoring provider in the Philippines.
We have 7 CBD locations in purpose-built hubs across the Philippines, giving you the best performance and talent pool possible.
7 state-of-the-art delivery centers, 2 careers centers, 4 prime CBD locations, 21,100 square meters.
Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
Follow our journey from the very beginning to becoming the premier Managed Operations provider in the Philippines.
Business plays a vital role in addressing social and environmental issues in the Philippines
A creative design agency powered by MicroSourcing, for your graphic design, content writing, motion graphics and WordPress development projects.
Learn how offshoring improves your productivity and helps grow your business.
The comprehensive offshoring primer for business owners and managers.
Hear from some delighted clients, and see our staff and facilities for yourself.
All your questions answered. Even those you hadn’t thought to ask yet.
Deep-dive into the details of offshoring. Research reports, fact sheets & more.
Building a successful offshore team starts with a detailed job description for every role. Below are some of the common positions that can be easily outsourced to the Philippines. We also provide you with local market recruitment advice, detailed job descriptions, common software used and more.
Outsourcing an entire department or division in your business can lead to major efficiency gains. For successful team structures, local market recruitment advice and suggested staff to leader ratios, select one of the common teams that can be easily outsourced to the Philippines below.
Outsourcing is a very versatile strategy suitable for businesses of all shapes and sizes. Below are common industries that have successfully implemented an offshore model. Get local insights relevant to your area of specialization, learn what others have done in your industry and leverage their experience.
Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
By the time you finish reading this blog, about 1,200 hours of video will have been uploaded to YouTube. That’s right – enough professional news reports, amateur dance routines and cats that make you laugh out loud to keep you occupied for 50 days. Some will go viral, some will sit dormant and almost all will invite mostly anonymous viewers to publicly post whatever they want about the content or any other topic they wish to comment on.
In an ideal world, every one of those comments would be reviewed before they appeared online. Misogynistic, racist and homophobic posts would be rejected. Embedded links to child pornography and terrorist recruitment sites would never see the light of day. The internet would be what its founders likely dreamed it would become – an open platform that promotes positive community building.
But this is not an ideal world. It is one where the world wide web contains at least 3.5 billion pages, 300 hours of video are uploaded to YouTube every minute and almost 5 billion videos are watched on the platform every day. It is simply impossible to monitor every piece of user-generated content that is uploaded to the internet and that creates an enormous headache for the countless companies that have an online presence.
The headache remedy? Content moderation.
Defined as “the practice of monitoring submissions and applying a set of rules that define what is acceptable and what is not”, content moderation is an essential tool for businesses operating in the online space. From encouraging customers to share product reviews on external websites to inviting material to be posted on one’s own social media pages, user-generated content can be hugely beneficial if it is constructive, engaging and ideally positive.
Of course it is not always so, as evidenced by the fact more than 30 million videos were removed from YouTube in 2019 for violating its community guidelines, while the same year Google Maps detected and removed more than 75 million policy-violating reviews and 4 million fake business profiles. Even the smallest of brands risk negative fallout if they do not take adequate steps to moderate user-generated content, with specific areas of concern including:
For anyone still in doubt about the importance of content moderation, consider that management consulting firm Everest Group is tipping the sector to reach up to U.S.$6 billion by 2022. That is a lot of content moderation, with one of five styles typically used to identify concerning material or posts:
Content moderation is increasingly turning to technology to tackle the scourge of inappropriate user-generated content, with robotic process automation and artificial intelligence able to provide companies with cost and time-effective measures to filter unacceptable material.
This is particularly so in the pre-moderation stage where techniques such as ‘hash matching’ (where a fingerprint of an image is compared with a database of known harmful images) and ‘keyword filtering’ (in which words that indicate potentially harmful content are used to flag content) flags content for review by humans. With human moderators at significant risk of being exposed to harmful content, AI is also proving useful in limiting the type of material they need to view directly by prioritizing content for review based on perceived harm or level of uncertainty.
For all its benefits, experts have acknowledged AI is not a silver bullet and the human factor remains a vital component of any content moderation strategy, hence why many companies are choosing to blend the best of both worlds when tackling the complex issue.
As more businesses drown under the weight of user-generated content, many are turning to skilled content moderators in countries such as the Philippines. The outsourcing sector has a ready-made workforce of senior, intermediate and junior moderators who are highly trained in responding to user comments, identifying inappropriate material, and removing spam comments, offensive posts and language. Most importantly, the likes of social media content moderators have a vested interest in maintaining the reputation of their clients’ businesses and promoting strong public images of their brands.
Outsourced content moderators also have access to software programs that help them find and highlight harmful content. From Microsoft Azure and WebPurify to CrowdSource and Inversoft, they are able to work hand-in-hand with automated systems of moderation to deliver the best results for on-shore businesses. Better still, low living costs in outsourcing hubs such as the Philippines mean companies can employ moderators for up to 70% less than they would pay in their local employment markets.
While user-generated content cannot be allowed to go unchecked, the online space undoubtedly presents endless opportunities for savvy businesses. Having gained a better understanding of the world of content moderation, why not also understand how to build a top notch omnichannel experience for your customers
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