Reduce Cost
Reduce Cost

Reduce costs and increase profits without compromise. All while accessing a deeper, wider talent pool.
Increase Quality & Efficiency
Increase Quality & Efficiency

When your offshore team cares about the outcomes of their work, they’ll work harder and commit to continuous improvement.
Scale Fast
Scale Fast

Reap the benefits of big-business infrastructure and proven best-practices without all the usual hassle and expenditure.
Why The Philippines?
Why The Philippines?

Its low living costs and first-class education system are just the beginning. See why the Philippines is the best offshoring destination.
Why MicroSourcing?
Why MicroSourcing?

When you partner with the strongest provider, you get the best outcome, and no hidden costs or unforeseen risks.
How Offshoring Works
How Offshoring Works

It’s your team. You have full visibility and control, without having to worry about facilities, operations and regulations.
Outsourcing Models
Is It For You?

Learn your offshoring options and explore the benefits of Managed Operations over less effective models.
The Keys to Success
The Keys to Success

As the largest managed operations offshoring provider in the Philippines, we’ve learned a lot. Here are some tips to ensure your success.
Offshore Staffing
Offshore Staffing

Offshore staffing has a bevy of benefits, not least the potential for up to 70% cost savings.
Company
Company

We make it easy and affordable for businesses to build their own full-time, dedicated teams in the Philippines.
People
People

Meet the team behind our successful journey to becoming the largest offshoring provider in the Philippines.
Locations
Locations

We have 11 locations in purpose-built hubs across the Philippines, giving you the best performance and talent pool possible.
Facilities
Facilities

11 state-of-the-art delivery centers, 2 careers centers, 4 prime locations, 21,931 square meters.
ISO Certifications
ISO Certifications

Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
History
History

Follow our journey from the very beginning to becoming the premier Managed Operations provider in the Philippines.
Corporate Social Responsibility
Corporate Social Responsibility

Business plays a vital role in addressing social and environmental issues in the Philippines
MicroCreatives
MicroCreatives

A creative design agency powered by MicroSourcing, for your graphic design, content writing, motion graphics and WordPress development projects.
Blog
Blog

Learn how offshoring improves your productivity and helps grow your business.

eCourse
eCourse

The comprehensive offshoring primer for business owners and managers.

Videos
Videos

Hear from some delighted clients, and see our staff and facilities for yourself.

FAQs
FAQs

All your questions answered. Even those you hadn’t thought to ask yet.

Whitepapers and eBooks
Whitepapers and eBooks

Deep-dive into the details of offshoring. Research reports, fact sheets & more.

Select Your Job Profile

Unlock the full potential of outsourcing with ease and discover the perfect fit for your organization. Our comprehensive range of offshore roles can help streamline your operations and make outsourcing simple.

Can't find what you're looking for? View the full list of roles here.

Select Your Team

Outsourcing an entire department or division in your business can lead to major efficiency gains. For successful team structures, local market recruitment advice and suggested staff to leader ratios, select one of the common teams that can be easily outsourced to the Philippines below.
Select Your Industry

Outsourcing is a very versatile strategy suitable for businesses of all shapes and sizes. Below are common industries that have successfully implemented an offshore model. Get local insights relevant to your area of specialization, learn what others have done in your industry and leverage their experience.

Data security and compliance
Data security and compliance

MicroSourcing ensures your data is secure and meets outsourcing compliance standards.

Looking to embrace outsourcing to the Philippines for your telecommunications services? Before you choose your offshore provider, here's what you need to know...

What is telecommunications outsourcing?

Telecommunications outsourcing involves engaging a third-party organization to perform certain telecommunications tasks that would otherwise be done onshore. These tasks could be anything from telemarketers, telecom researchers, network designers and managers to technical support specialists.

To understand how you can take advantage of outsourcing solutions, it’s important to know what is happening in the telecommunications market to ensure you invest in the right services.

The global telecommunications services market was valued at $1.74 trillion in 2019¹ and is expected to grow at a compound annual growth rate (CAGR) of 5.0% from 2020 - 2027. This growth is attributed to the rise in wireless communication infrastructure due to consumer interest in cloud-based technologies—increases in mobile subscribers and the demand for high-speed data connectivity further fuel this growth.

Outsourcing telecommunication roles can free up time for your onshore team to perform more value-adding activities, identify and leverage telecommunication strategies to capitalize on this anticipated market growth.

Book a Free Consultation

Interested in recruiting information technology professionals in the Philippines?

Why is the telecommunications industry well-suited to outsourcing?

The telecommunication services industry heavily relies on the reliable transmission of information over various distances. Essentially, a communications channel that sends information from one device to another. The type of software and technology required to do this and keep up with the demand for faster ‘sending receiving’ speeds can be expensive. Businesses invest millions into their research and development (R&D) teams to ensure their consumer offering is the best in the market.

 

Global telecom services spending is forecasted to average USD$1.58 billion between 2018 - 2024². This forecasted spend does not consider the cost of employment to hire staff to keep up with market growth, nor the overheads that come with additional staff. Outsourcing can be a solution for businesses who want to reduce overheads to focus on upgrades and develop technology strategies to facilitate growth.

Your business could save up to 70% on employment spending alone with outsourcing to the Philippines due to the lower living costs.

On top of this, telecommunications employees require certain qualifications and communication skills. Within Manila's capital city alone, 13 universities specialize in telecommunications, with 152,835 graduates added to the telecommunications sector's labor pool from 2014 - 2017³.

Telecommunications combines two industries into one: technology and communications. These two components are what cloud-based software and systems are all about. Since outsourcing providers heavily rely on cloud-based technology to connect onshore and offshore teams, telecommunications is perfectly suited to offshoring.

What roles and tasks can be outsourced in the telecommunications industry?

Some popular roles outsourced in telecommunications include:

Sample information, media and telecommunications employee profiles

At MicroSourcing, we have more than 9,000 telecommunications specialists on our candidate database and access to more than an additional 20,000 across the Philippines. So we’re well equipped to build your telecommunications outsourcing team. Here are a few examples of real candidate profiles:

Printer technician

SKILLS

  • Assisting in resolving customer complaints and disputes
  • Providing information to customers
  • Monitoring sales performance
  • Closing new deals
  • Keeping a record of calls and relevant details
  • Updating customer details

RECENT ROLES

  • Telesales Agent
  • Senior Telemarketer
  • Business Process Associate
profile-img26

SKILLS

  • Office 365 Exchange (Online) administration
  • Mobile device configuration and troubleshooting
  • Windows Server 2008 and 2012 Administration
  • Active Directory 2003 user and computer administration
  • Exchange Server 2010 and Office 365 User and shared mailbox administration
  • MS Lync administration
  • Citrix and VMware administration and troubleshooting
  • Delta Data Warehouse and ECM Documentum access administration
  • Oracle 11i and R12 access administration and troubleshooting

RECENT ROLES

  • Information Security Engineer
  • IT Support
  • IT Service Desk Analyst

References:
1 Telecom Services Market Size, Share & Trends Analysis Report By Service Type (Mobile Data Services, Machine-To-Machine Services), By Transmission (Wireline, Wireless), By End-use, By Region, And Segment Forecasts, 2021 - 2028
2 Global telecom services spending forecast from 2018 to 2024
3 PHILIPPINE TELECOMMUNICATIONS INFRASTRUCTURE INDUSTRY

Interested in recruiting team(s) in the Philippines?

Since our inception in 2006, MicroSourcing has become one of the biggest providers of offshoring solutions in the Philippines. We can help you build a dedicated team in the Philippines, regardless of the roles and level of specialization you require. MicroSourcing is backed by our parent company, Probe CX, one of Australia’s fastest-growing offshoring solution and customer engagement firms. So, it’s safe to say we’re experts in outsourcing to the Philippines.

Call +1 888-731-0023 today or send us an email to discuss your company’s offshoring needs.

Additional resources

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ECOURSE

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CASE STUDY

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EBOOK

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