Most of our clients are Australian, American and European companies, but we help businesses from all around the world. The one thing they all have in common is their desire to cut labor costs, scale faster, find specialist skills and improve operational efficiencies. And we help them do just that.
Founded in 2006, we pioneered the managed operations model. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we’re still the largest and most experienced managed operations provider in the Philippines, with 200+ active clients and 4,200+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila’s most talented people. We’re backed by our Australian parent company Probe and we’re ISO certified.
Our outsourcing model of managed operations is quite unique – in fact, we were the first in the Philippines to offer it. This means we help you build your full-time, dedicated team in the Philippines, taking care of everything on the ground, while you retain full control of your team, including KPIs, quality, workflow and productivity. So not only do you enjoy significant cost savings (up to 70%), but you still get employees who work just for you, in your business, working towards your business-specific goals.
As the biggest and most experienced managed operations provider in the Philippines, we enable you to leverage big-business infrastructure, like:
- 24 hour/365 days dedicated IT support and robust infrastructure for maximum uptime
- Local dedicated talent acquisition to build and scale your team
- Fully maintained facilities so you never have to worry about furniture, tech equipment, or maintenance
- Professional employee engagement activities
- Risk management and disaster recovery plans to keep your team safe and your business running
- Professional performance management and discipline framework
- MicroSourcing University with dozens of training development programs
Facts and figures
We’re the largest managed operations in the Philippines
30+ people dedicated to talent acquisition
We’re pioneers in this space, operating since 2006
Serving 220+ active clients
We’ve got 4000+ staff
7 state-of-the-art offices in Manila, and 1 office in Sydney, Australia
275+ MicroSourcing operations and support staff
Mission, Vision and Values
Our mission is to help you grow your business with smart and flexible offshoring solutions in the Philippines. While at the same time, making a positive impact in the Philippines.
Our vision is to become the recognized leader for outsourcing and offshoring solutions in the Philippines.
Our values form the foundation for how we serve our clients. We value integrity, transparency, value creation, professionalism, social responsibility and family.
When you’re looking for a managed services provider in the Philippines, culture is an important factor to consider. You want your team working in an environment where they can do their best work and where they want to stay, long-term.
We believe in fostering an open work environment, and invest heavily in employee engagement activities. This means we can attract and retain top talent for your business. And it means your team members feel comfortable and motivated.
So while we’re all professionals here, we’ve got a fun and friendly vibe. We set up your team’s workstations so they can freely talk to one another and we don’t have strict dress codes (hoodies, t-shirts, jeans, dresses – whatever!).