Industry

Healthcare Outsourcing to the Philippines

Work with a leading healthcare BPO in the Philippines and provide your highest standard of care

Wonder if healthcare outsourcing to the Philippines is right for you, or which healthcare BPO your organization should work with? Here’s what you need to know…

The healthcare sector is facing a new set of challenges. As life expectancy climbs, demand for treatment of diseases like cancer, diabetes and heart disease continues to rise, as does the expectation for delivery of patient-centered care and personalized medicine.

According to Deloitte, global healthcare spending is projected to reach $10.059 trillion by 2022.

The sector is also diversifying its operations, partnering with retail, banking and tech companies to work on data and digital platform projects, and non-traditional players are entering the market, increasing competition for the healthcare dollar.

Consumers are changing too. Greater access to information and choice brings higher expectations around service delivery and cost. And governments, often the largest stakeholders in healthcare, are looking to provide accessible, high quality, patient-centered care that is also affordable.

Meanwhile, financial and regulatory environments are in constant flux. Healthcare providers are facing greater competition, increased compliance obligations, and the challenge of averting cybersecurity breaches, while operating in an environment of increasing global financial instability.

The sector is facing very real challenges. There’s greater expenditure on healthcare, but provision is also more expensive and requires greater investment in areas that weren’t a factor in previous decades. Labor costs are increasing, healthcare professionals are more difficult to recruit, and digital innovation requires healthcare providers to possess an entirely different skill set.

So, how do you achieve the kind of efficiency that will mitigate against decreasing margins? By outsourcing healthcare services to the Philippines.

When you find the right healthcare BPO in the Philippines, you can continue to provide high quality care, invest in the latest technologies and processes, and recruit people with the required skills at a cost that keeps your business viable.

Why is healthcare outsourcing to the Philippines a good idea?

Offshoring works well for the healthcare sector because many of the roles that need to be filled have long been performed by offshore teams. There’s already a talent pool available to provide you with the expertise you’re looking for in cybersecurity, digital innovation and design, customer service, compliance, data management, payroll, bookings and administration. You can find a specialist healthcare BPO in the Philippines who can set up your offshore team quickly with minimal fuss.

Furthermore:

  • Most non-clinical roles don’t have to be performed onsite.
  • Consumers want the capacity to book appointments and make certain inquiries outside office hours. Off-shoring customer service gives you the capacity to provide longer hours of service within existing budgets.
  • Compliance and regulation are labor-intensive tasks that involve extensive training and a specialized skill set. Offshore teams are structured to handle exactly this kind of challenge, drawing from a well-educated talent pool at a labor cost saving of up to 70%.

Healthcare outsourcing to the Philippines just makes good business sense.

Sample medical coder profiles

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SKILLS

  • Nurse/Medical Support & Assistant
  • Inpatient Medical Coding
  • Transcribe physician dictation and charts into written medical reports
  • 3M encoder

RECENT ROLES

  • Medical Coder
  • Medical Transcriptionist
  • Administrative Assistant
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SKILLS

  • Nurse/Medical Support & Assistant
  • IV Insertion
  • IV Therapy

RECENT ROLES

  • Medical Coder
  • Clinical Data Coordinator
  • Nurse
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SKILLS

  • Physical Therapy
  • Medical Transcription

RECENT ROLES

  • Medical Transcriptionist
  • Coder

MicroSourcing clients by industry

MicroSourcing has built a close affinity with the healthcare industry, with over 500 employees working for US-based healthcare companies. We’re experienced in setting up and managing HIPAA-compliant operations, and we’re ISO 9001 and ISO 27001 certified. We’re among the top healthcare BPOs in the Philippines.

MicroSourcing clients by industry

Interested in offshoring your healthcare sector job roles to the Philippines?

The Philippines produces world-class healthcare professionals, many of whom can be found in health-related jobs around the world. We have more than 4,000 healthcare sector professionals in our candidate database, and we’ve employed more than 500 healthcare sector professionals for our clients since our inception in 2006. So it’s safe to say, we’re one of the most experienced healthcare BPOs in the Philippines.

In that time, MicroSourcing has become one of the biggest managed operations providers in the Philippines. With over 4,000 employees, 7 delivery centers and close to 200 clients, we can help you build a dedicated team in the Philippines, regardless of the roles and level of specialization you require.

Get started with healthcare outsourcing to the Philippines. Call today or send us an email to discuss your company’s healthcare sector needs. You could have an offshore team set up in the Philippines in as little as 6 weeks.

Our Outsourcing Business Consultants will discuss with you what roles can be outsourced, saving up to 70% on employment and housing costs. Once you identify your staffing requirements and complete our Job Description template, you'll receive an analysis of the relative employment costs at different levels of experience in your industry.

Additional resources

Sean Baker

Employing a Filipino healthcare information management team

ISO

ISO/IEC 27001:2013
ISO 9001:2015

PEZA
PCI

HIPAA & PCI DSS compliant