The outsourcing industry has been on an upwards trend since the late 1980s experiencing huge growth from US$266.9 billion in 2018, to an expected value of US$445.3 billion by 2023. The Asia-Pacific region is the second largest provider of outsourcing services, accounting for 27-28% of the total outsourcing industry.
In the Philippines, the outsourcing industry is worth US$27 billion and 9% of GDP, and is also responsible for employing over 1.2 million people. The leading user of these services is the U.S., accounting for approximately 60% of the market, followed by Australia and then the UK in close third.
Here we take a look at some of the influences which are likely to impact the Philippines BPO industry in the coming years.
The Philippine outsourcing market is up for some major changes in the coming years. With the impact of both AI and knowledge process outsourcing, organisations are going to be able to optimize many different areas of their businesses and for a fraction of the price - through offshoring.
Read on to find out how automation and AI will take over business by downloading the following eBook.
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