When people think about offshore support, they often envisage large call centres full of telemarketers. And while traditional outsourcing was typically reserved for larger organisations, it has evolved in leaps and bounds in recent years expanding into a huge variety of roles including technical support, software development, graphic design, administration, accounting and marketing - to name a few.
Offshore tech support has many benefits for businesses and is easy to implement, especially if the business already has technology and software such as a cloud-based ticketing system and a Voice Over IP (VOIP) phone system.
Below are the benefits of offshoring the technical support in your business:
Read the following blog for a step-by-step guide on how to set up an outsource technical support team.
Business growth and efficiency improvement hints and tips delivered direct to your inbox.
Experts have referred to the mass number of employees expected to leave or quit their jobs during and after the pandemic as “The Great..
Digitalization has been defined as “the use of digital technologies to transform a business model” - but when it comes to it's impact on banking’s..
Organizations engaged in business-to-business (B2B) sales are starting to implement new digital channels as a way to remain competitive and..