Reduce costs and increase profits without compromise. All while accessing a deeper, wider talent pool.
When your offshore team cares about the outcomes of their work, they’ll work harder and commit to continuous improvement.
Reap the benefits of big-business infrastructure and proven best-practices without all the usual hassle and expenditure.
Its low living costs and first-class education system are just the beginning. See why the Philippines is the best offshoring destination.
When you partner with the strongest provider, you get the best outcome, and no hidden costs or unforeseen risks.
It’s your team. You have full visibility and control, without having to worry about facilities, operations and regulations.
Learn your offshoring options and explore the benefits of Managed Operations over less effective models.
As the largest managed operations offshoring provider in the Philippines, we’ve learned a lot. Here are some tips to ensure your success.
Offshore staffing has a bevy of benefits, not least the potential for up to 70% cost savings.
We make it easy and affordable for businesses to build their own full-time, dedicated teams in the Philippines.
Meet the team behind our successful journey to becoming the largest offshoring provider in the Philippines.
We have 8 locations in purpose-built hubs across the Philippines, giving you the best performance and talent pool possible.
8 state-of-the-art delivery centers, 2 careers centers, 4 prime locations, 21,931 square meters.
Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
Follow our journey from the very beginning to becoming the premier Managed Operations provider in the Philippines.
Business plays a vital role in addressing social and environmental issues in the Philippines
A creative design agency powered by MicroSourcing, for your graphic design, content writing, motion graphics and WordPress development projects.
Learn how offshoring improves your productivity and helps grow your business.
The comprehensive offshoring primer for business owners and managers.
Hear from some delighted clients, and see our staff and facilities for yourself.
All your questions answered. Even those you hadn’t thought to ask yet.
Deep-dive into the details of offshoring. Research reports, fact sheets & more.
Unlock the full potential of outsourcing with ease and discover the perfect fit for your organization. Our comprehensive range of offshore roles can help streamline your operations and make outsourcing simple.
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Outsourcing an entire department or division in your business can lead to major efficiency gains. For successful team structures, local market recruitment advice and suggested staff to leader ratios, select one of the common teams that can be easily outsourced to the Philippines below.
Outsourcing is a very versatile strategy suitable for businesses of all shapes and sizes. Below are common industries that have successfully implemented an offshore model. Get local insights relevant to your area of specialization, learn what others have done in your industry and leverage their experience.
Integrating your offshore team into your onshore team is possibly one of the most important elements of outsourcing. Failing to integrate the two teams can result in an unsuccessful outsourcing journey.
To ensure you’re integrating both teams efficiently and effectively, follow these three key steps.
Ensure you have a training plan ready to go from day one outlining exactly how your offshore team member will be trained to do the tasks that are involved in their role. This will leave a good first impression that your business is committed and organized, as well as setting the tone for what’s expected within the role.
Some of the things your training plan may include:
A common concern we have with clients is ‘how will we train our offshore team if we can’t see them?’ While there are many benefits to visiting your offshore team in person, and something we recommend doing, it’s not necessary for training.
Thanks to the advancement of technology, you can train your offshore team exactly how you would your onshore team with online communication tools such as Zoom or Skype. As an added bonus, your offshore team member can record the training session and use it to create process documentation or training notes.
KRAs are the quantitative or qualitative results of the tasks and responsibilities of each role that are found in a job description. Implementing KRAs will ensure everyone is aware of what is expected of them and allows you to monitor performance and provide feedback where necessary.
To identify what the KRAs are for each of your offshore team members, look at their individual tasks and responsibilities and then work out what your expectation would be in terms of productivity for a given period of time.
By introducing the two teams, you are creating pathways for communication and familiarity. Having the two teams meet on their own accord can cause a separation between the two teams - which is not the goal at all.
Set up a large LED TV with Skype or Zoom (or any other video/web conferencing platform you prefer). Whenever you need to conduct a team meeting the connection is there ready to go at a click of a button. This will ensure you can gather everyone together as easy as it would be if you were all in the office together.
Doing this also creates an active portal at all times between both locations and will encourage both teams to talk to each other, discuss issues and help each other out.
At the end of the day you’re trying to create the sense that everyone is in the same physical space.
Alternatively, you can set up a IP phone system in your organization to allow for ease of communication with allocated number ranges and corresponding extension numbers.
This brings both offices closer together, as your onshore staff can then speak to your offshore staff via their IP phone simply by calling the appropriate local extension with no call cost associated with it. Furthermore, if your offshore team members are required to make outbound calls to customers, suppliers, prospects, and so on, they can also do this through your own domestic phone system.
Another important step is ‘injecting your organization’s culture into your offshore team’. Businesses often overlook this step thinking it doesn’t hold much importance - it’s a common mistake that leads to many negative outsourcing experiences. To find out how culture affects outsourcing success, read this blog.
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