Outsource technical support specialists to the Philippines

Improve your technical support capabilities in the Philippines.

Need help providing technical assistance and support across computer systems, software, hardware and other technology-related products? Experienced teams in the Philippines are skilled at managing the most crucial technical support tasks including customer support, problem identification, installation and configuration, network support and troubleshooting.

Why MicroSourcing?

No hidden costs. No unforeseen risks.
When you partner with the strongest provider, you get the best outcome.
active clients across various industries
600+ active clients across various industries
offshore employees
8,000+ offshore employees
 strategically located offices
12 strategically located offices

How experienced are our technical support specialists?

Our technical support specialists offer different levels of expertise depending on the support you require.

Junior

1 - 2 years of technical support experience

Handles routine technical issues by following predefined procedures and scripts to assist customers or end-users.
Receives and manages incoming support tickets, categorizing and escalating them to higher-level technicians when necessary.
Gains knowledge and experience by shadowing senior colleagues, attending training sessions and continuously improving technical skills.

Intermediate

2 - 4 of technical support experience

Independently resolves complex technical problems, including software, hardware and network issues, using problem-solving skills and resources.
Provides a higher level of customer service, empathizing with clients and effectively communicating technical solutions in a clear and understandable manner.
Contributes to the development and improvement of support procedures, documentation and knowledge base to enhance overall support efficiency.

Senior

4+ years of technical support experience

Possesses extensive technical knowledge and experience to handle the most challenging and critical technical issues.
Takes a lead role in managing major incidents, coordinating with other teams and implementing long-term solutions to prevent similar issues in the future.

What tools are our outsourced technical support specialist trained in?

  • Zendesk
  • TeamViewer
  • CPUz
  • camtasia
  • wireshark
  • LastPass
  • Clonezilla
  • Slack
  • Confluence
  • VirtualBox

What our clients say

Daniel Hastings

Dan Hastings Chief Financial Officer of Oaks Hotels and Resorts

"... grown exponentially since we moved. We found, in Australia, we were challenged by high turnover because it wasn’t a career path for a lot of people, it was a stepping stone to other roles. Our business was just spinning wheels."
Daniel Oh

Daniel Oh Group Legal Counsel at Connective

"What really stood out for us with MicroSourcing was the amount of control we got over staff selection, the IT setup, cybersecurity measures, data protection and the level of support, both in Manila and locally in Australia."
Luke Loeffler

Luke Loeffler Senior Director for Operations at EagleView Technologies

"Take advantage of the direct control and freedom to implement processes and the true partnership that MicroSourcing offers."
Darren Gunton

Darren Gunton General Manager of Marketing at Total Tools

"What I love most about partnering with MicroSourcing is it just makes my life easier."

How does offshoring with MicroSourcing work?

1
collaborate

Collaborate

We discuss your offshore resourcing requirements
2
recruit

Recruit

We recruit and employ your offshore team
3
Support

Support

We support the operation of your offshore team

Interested in recruiting technical support specialists in the Philippines?

Our friendly experts can answer any questions you have or provide a free consultation to discuss how offshoring can work for you. We’ll get back to your inquiry within one business day.

Additional resources

M_BlogT_What is IT outsourcing
BLOG

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m_ebookt_outsourcing - a viable solution for tech businesses
EBOOK

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The top 4 benefits of offshoring your technical support
BLOG

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