MicroSourcing’s parent company, Probe CX, announces the successful acquisition of Innovior.
From productivity and happiness to global trends, discover the numbers behind the remote work revolution.
Running an eCommerce business is hard enough without being weighed down by customer service demands and that is where outsourcing comes into its own.
Maximizing bookings is crucial to the success of any hospitality operator, which is why so many are looking beyond their own four walls for help.
The pandemic forced many businesses to step up their CX offerings but the focus is now on how technology and recruitment can help maintain their..
With choosing the right web development strategy of increasing importance, outsourcing providers are providing a premium solution.
Discover the outsourcing hotspots where tens of thousands of highly qualified software developers are waiting to help drive the digital..
The human touch will always be important in the sales world but technology is helping businesses identify the best people to target for those sales.
Why is a workforce wellbeing program important and what initiatives can you start investing in to promote a healthier workplace culture?
here is a reason even tech giants such as Google and IBM outsource IT services - it works. Discover the story behind a sector growing at a phenomenal..
Quiet quitting is the latest trend to sweep the business world but what exactly is it and why should leaders be concerned?
Discover the simple tool that helps call center agents to navigate all manner of conversations, including examples of the solution in action.
As fears grow for a potential global recession, there are various strategies business leaders can implement to lead their
As businesses look to tighten their fiscal belts, there is no need to sacrifice a positive customer experience in the quest to reduce costs.
Discover the benefits of FinTech outsourcing and what FinTech tasks and functions are best suited to send to offshore teams.
Outsourcing is a proven way to reduce costs and increase efficiencies but only if you partner with the right provider.
Data entry is a valuable task that needs to be treated as a priority for organizations.
Discover what candidate ghosting is and how organizations can reduce their chances of being ghosted by potential employees.
Quality communication should be a priority for any business and it starts with developing and deploying a quality communication strategy.
AI-powered chatbots are changing the way eCommerce businesses deliver customer service.
Imagine a one-stop shop for helping businesses decide if hiring outsourced employees is the right move for their situation. Well, this article may..
As shoppers increasingly return to brick-and-mortar stores, it is time for eCommerce businesses to think outside the square and embrace new..
It is time for business leaders to give risk management the attention it deserves by putting the subject at the top of their agendas.
Discover why partnering with an outsourcing provider is a smart strategy when pursuing start up growth.
Learn what tasks to outsource to a virtual assistant and what value hiring offshore virtual assistants can bring to your organization in this blog.
Discover the HRO statistics that matter and how your business can benefit from investing in human resource outsourcing.
Learn how AI is impacting different business sectors and how your business can embrace AI to enhance operations in this blog.
Discover what employee engagement is, why it’s important and 5 ways you can enhance your overall employee engagement score.
Discover what the gig economy is, the impact of the gig economy on various markets and how you can benefit from investing in this fast-growing liquid..
Pandemic-induced epiphanies’ have inspired countless workers to seek new goals, new jobs and new employers.
A complete guide to Industry 4.0. Learn how the fourth industrial revolution can help a business streamline its operations and procedures.
The pandemic forced executives to embrace remote work options but the focus has now moved to their ability to foster healthy hybrid workplace models.
Business leaders have been won over by the benefits of outsourcing and subcontracting but make no mistake - they are both unique in their own way.
Hospitals and health services are under increasing pressure to reduce costs. Offshoring helps reduce medical billing and coding needs.
Discover the current state of the eCommerce market, emerging trends for 2022, and how a major eCommerce trend, outsourcing, can benefit your bottom..
Many entrepreneurs find themselves overwhelmed when rapid growth turns their start-up dream into a logistical nightmare.
Discover how to establish an efficient and sustainable offshore customer service team for startup organizations in this blog.
Discover what the Great Re-evaluation is all about and the lessons organizations can take from this phenomenon to increase their ‘likeability’.
What is global outsourcing? What are the advantages and disadvantages? Why are organizations investing in outsourcing offshore? Find out more in this..
There is no excuse to not take the time to consider why trust is important in business and especially in a digital world. Read more in this blog.
A post-pandemic spike in the number of people quitting their jobs is putting businesses under huge pressure – but solutions are within reach.
Discover the key questions to ask when developing your outsourcing strategy.
In this blog, discover how 'The Great Resignation' is influencing economies and workplaces worldwide
As the financial sector grapples with unprecedented technological innovation, explore the current digital trends that are helping create the bank of..
Learn about the future of B2B sales in this blog here.
Amid a global pandemic and increasing compliance, outsourcing medical billing is providing much-needed relief for hospital and health services.
Find out how outsourcing can help insurance companies gain a competitive advantage in this blog.
Remote work is here to stay and new technologies are playing a crucial role in enhancing the modern hybrid workplace.
How important is candidate experience for an organization and how can you improve yours?
Assembling a blockchain development team can be an expensive exercise. No wonder an increasing number of businesses are looking offshore to meet..
Discover why businesses choose to outsourcing accounting in this detailed insight into the world’s most outsourced industry.
With companies under increasing pressure to meet their HR and recruitment needs, outsourcing providers are helping to ease the load.
The COVID-19 pandemic has forced eCommerce businesses to decide how to best manage unprecedented customer support pressures.
With 70% of businesses saying they outsource to reduce costs, learn more about the different types of outsourcing using our glossary of key..
Having overcome a series of COVID-inspired challenges, the Business Process Outsourcing industry is ideally positioned for a period of strong growth.
Find out why more companies are turning to RPO providers to ensure they get the right people for the right jobs.
What remote work mean for hospital and healthcare services committed to maintaining HIPAA compliance?
Hospitals faced immense challenges even before COVID-19 but healthcare outsourcing is playing a key role in easing the strain.
There has never been a better time to explore how outsourcing can help reduce costs, increase efficiencies and deliver much-needed wins in bank..
Want to grow your finance business? Check out our 5 tactics to stay competitive here.
Discover the 'supply and demand' conundrum for skilled talent and how companies stay competitive and overcome talent shortages in this blog.
As technological innovation sweeps the banking and finance industry, the race is on to identify and implement the latest digital solutions and..
What is a channel-less customer experience, and how can your business implement it to keep up with the needs of today’s connected customer? More in..
Key trends shaping the finance industry post-pandemic and how leaders can ensure they are ready to utilize them to gain a competitive edge.
Times of disruption and change can be uncomfortable. Discover how businesses are accelerating purposeful innovation through digital disruption in..
Outsourcing is proving a winner for banks as they monitor trends and adapt to an ever-changing and increasingly challenging global landscape.
It is one thing to know where people at are at every step of their customer journey. It is another to ensure your business is there to engage with..
Insurance companies face significant challenges in modern business but outsourcing is playing a key role in easing the load.
Working smarter, not harder, is a goal for many businesses and virtual receptionists are allowing organizations of all sizes to do just that.
As digital innovation continues to revolutionize the banking
Crafting a winning call center script is a crucial but simple step for businesses wanting to deliver a positive customer experience.
MicroSourcing was awarded the distinction of 'Best Workplace' by Voice Project. Discover why here.
Looking for a complete guide to outsourcing your web development tasks? This blog provides a comprehensive run-down on everything you need to know.
Want to grow your tech business? Check out our 5 simple tactics to stay competitive here.
Discover why great customer experience is so important for businesses today and the strategies to implement it successfully. Read more here.
The content moderation sector is tipped to reach up to U.S. $6 billion and it’s little wonder given the impact it can have on a company’s reputation..
Studying consumer spending behavior has never been more important as retailers adapt to a world where shoppers want to buy what they want, when they..
How do you ensure your eCommerce startup isn't a bust? Outsourcing could be a solution.
Omnichannel solutions have evolved to cater for the growing number of ways shoppers interact with retailers – but has your business done the same?
Interested in planning for business growth? This blog takes you through the top 10 marketing and sales tactics to help scale your business.
Remote working is no longer a luxury for a lucky few but a key strategy to deliver increased productivity, reduced costs and happier employees.
This blog explores the top nine best productivity apps and hacks and how you can leverage them in your business to drive efficiencies.
Keeping pace with technological change is not easy but there are a few essential factors all business owners should consider when adopting new..
There are various reasons some businesses choose not to outsource their accounting services – and just as many reasons they should reconsider.
In an increasingly competitive world, it has never been more crucial to work smarter and outsourcing IT support is allowing countless companies to do..
How can you ensure that your insurance offerings come out on top post-pandemic? Check out these key industry insights to ramp up your business plans..
The post-COVID world may have presented challenges for eCommerce businesses of all sizes but outsourcing is playing a vital role in easing the load.
What are the two driving challenges and their solutions that U.S. healthcare providers need to know in 2021? Find out all you need to know in this..
CFOs have long known the benefits of outsourcing accounting and bookkeeping services and they are more pertinent than ever in the post-COVID world.
This blog explores the challenges and how to optimize the process of revenue cycle management in the healthcare industry.
Highly respected contact center professional Haidee C. Enriquez has been appointed CEO of MicroSourcing and Beepo.
The engineering services outsourcing industry is growing faster than ever. Our guide explores what you need to know and how your firm can embrace..
The outsourcing of engineering and construction services is becoming more common as companies seek to overcome labor shortages and skills gaps and..
This blog will provide a comprehensive list of outsourcing statistics to support outsourcing solutions for your organization.
COVID-19 has caused a fundamental shift in how businesses and employees work. Find out what to expect in 2021.
This blog explores the pros and cons of outsourcing your healthcare services to the Philippines.
This blog is your ultimate guide to everything you need to know about insurance outsourcing to the Philippines.
COVID-19 has provided insight into how we can increase business efficiency. Discover the ways to make efficiency gains without significant..
Want to know what financial services industry trends to look out for in 2021? Find out how these services will be the ‘key to recovery’ for..
Artificial intelligence is impacting accounting services but also offers great opportunities for those who can shift from compliance to business..
An outsourced customer service team can help your business achieve its goals in an increasingly digitized, always-on world.
Outsourcing your bookkeeping is a vital step in growing your business and ensuring you can focus on what your business needs to succeed.
COVID-19 has posed huge challenges to business continuity and planning but has also opened up opportunities for reinvention.
Hyperautomation, artificial intelligence, anywhere operations and the rise of 5G are some of the top technology trends we’ll see in 2021.
In a year of so much uncertainty, one of the few guarantees has been the need for businesses to be more innovative and nimble than ever.
Using digital tools such as video conferencing and automation can lead to a more efficient sales process.
Digital solutions need to be at the forefront of thinking to remain competitive in a world where consumers consider CX their top priority.
eCommerce industry trends are coming to the fore. Retailers are becoming strategic since Covid 19 hit. Learn about the trends and what to do to stay..
To boost efficiency, it’s important to select the right back office outsourcing provider for your business.
The following blog discusses three key trends that will impact the future of the Philippine outsourcing industry.
Businesses around the world are facing unprecedented pressure and many are tapping into the strategy of outsourcing to ease the financial load.
The following blog explores the impact of COVID-19 on current trends emerging in the healthcare industry.
When outsourcing to an offshore location like the Philippines, there are a few key considerations to note.
The following blog explores the top four benefits of offshoring technical support in your business.
The following blog explores future trends in the insurance industry.
The following blog explores the current and future trends we can expect to see in eCommerce and provides tips on how to future-proof your eCommerce..
PROBE CX completes acquisition of leading global experience provider Stellar
Read this blog for three key steps that will ensure your integrating your offshore team into your onshore team effectively.
Read this blog for three key steps that will ensure you're integrating your offshore team into your onshore team effectively.
5 departments to outsource other than customer service
Learn through 10 simple tips, how you can leverage outsourcing accounting and payroll services for your business
Growing your accounting firm requires new thinking around resourcing to reduce the cost of transactional tasks.
With the growth in technology and automation, today’s outsourcing centres look very different from years gone by and businesses are reaping the..
Growing a niche e-commerce business can be tricky, but by focusing on a few key areas and strategies, your online retail store will be set for..
The biggest challenge of managing remote offshore staff is maintaining productivity. Here are 5 simple tips to make sure your staff stay productive
Start using the apps in this blog to improve your business efficiency.
The following blog discusses the top 5 tips to manage remote staff effectively
The following blog discusses the top 5 business benefits of outsourcing.
The following blog discusses in depth why the Philippines should be your outsourcing destination of choice.
What is back-office outsourcing and how can a business benefit from it? Find out in this blog.
If your business is struggling to meet demand, smarter resourcing through outsourcing offshore is key to thriving during COVID-19.
Businesses need to begin planning now for the end of JobKeeper subsidies if they are to remain operating and owners need to strongly consider cost..
Remote working is on the rise and the benefits to an organization can be profound.
Live chat is the latest customer service must have - and live chat outsourcing is one way start ups can get it working for them when they most need..
You’ve taken the leap and decided offshoring is the way to go - now here’s some advice on the nitty gritty of tech support outsourcing in the..
The future of customer service outsourcing is bright - and high tech - but don’t be fooled, there’s much more to it than AI and chatbots.
Risks come with running an outsourced customer service team. Manage the risks and weigh on the benefits to know if offshore operation fits your..
Learn about statistics surrounding startup success rates, how outsourcing can increase those odds and the tasks you can start outsourcing today.
Learn about the different types of offshore models, how fee structures work and what you can expect to save by investing in offshore solutions.
How outsourcing culture in the Philipines can be your key in scaling your business
There are many reasons the Philippines is one of the world’s top-ranking offshoring destinations but it ultimately starts with its people.
Choosing the best operations model for your business is half the battle. Understand the risks involved in outsourcing and use them to your advantage
Deep dive into the definition of outsourcing and offshoring to know which model matches your business needs
Discover the 10 key steps to ensuring your outsource journey runs as smoothly as possible in this blog here.
Delve into the makings of this culture and how businesses are building teams in the Philippines effectively.
Learn the benefits of outsourcing hr department than setting up your own