Latest Customer Experience posts

    Five ways that chatbots qualify leads

    Five ways that chatbots qualify leads

    The human touch will always be important in the sales world but technology is helping businesses identify the best people to target for those sales.

    Call center script examples and best practices

    Call center script examples and best practices

    Discover the simple tool that helps call center agents to navigate all manner of conversations, including examples of the solution in action.

    How to balance cost and quality in CX

    How to balance cost and quality in CX

    As businesses look to tighten their fiscal belts, there is no need to sacrifice a positive customer experience in the quest to reduce costs.

    5 steps to building an effective communication strategy

    5 steps to building an effective communication strategy

    Quality communication should be a priority for any business and it starts with developing and deploying a quality communication strategy.

    The importance of trust in a digital-first world

    The importance of trust in a digital-first world

    Amid such rapid and revolutionary change, there is no excuse for an organization not to take the time to consider why trust is important in business..

    The channel-less customer experience

    The channel-less customer experience

    What is a channel-less customer experience, and how can your business implement it to keep up with the needs of today’s connected customer? More in..

    How to be where your customers are when it matters

    How to be where your customers are when it matters

    It is one thing to know where people at are at every step of their customer journey. It is another to ensure your business is there to engage with..

    Why providing great customer experience is so important

    Why providing great customer experience is so important

    Discover why great customer experience is so important for businesses today and the strategies to implement it successfully. Read more here.

    The growing need for Content Moderation

    The growing need for Content Moderation

    The Content Moderation sector is tipped to reach up to U.S. $6 billion by 2022 and it’s little wonder given the impact it can have on a company’s..

    The evolution of consumer spending

    The evolution of consumer spending

    Studying consumer spending behavior has never been more important as retailers adapt to a world where shoppers want to buy what they want, when they..

    The evolution of omnichannel - how to provide an exceptional customer experience

    The evolution of omnichannel - how to provide an exceptional customer experience

    Omnichannel solutions have evolved to cater for the growing number of ways shoppers interact with retailers – but has your business done the same?

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