Reduce costs and increase profits without compromise. All while accessing a deeper, wider talent pool.
When your offshore team cares about the outcomes of their work, they’ll work harder and commit to continuous improvement.
Reap the benefits of big-business infrastructure and proven best-practices without all the usual hassle and expenditure.
Its low living costs and first-class education system are just the beginning. See why the Philippines is the best offshoring destination.
When you partner with the strongest provider, you get the best outcome, and no hidden costs or unforeseen risks.
It’s your team. You have full visibility and control, without having to worry about facilities, operations and regulations.
Learn your offshoring options and explore the benefits of Managed Operations over less effective models.
As the largest managed operations offshoring provider in the Philippines, we’ve learned a lot. Here are some tips to ensure your success.
Offshore staffing has a bevy of benefits, not least the potential for up to 70% cost savings.
We make it easy and affordable for businesses to build their own full-time, dedicated teams in the Philippines.
Meet the team behind our successful journey to becoming the largest offshoring provider in the Philippines.
We have 8 locations in purpose-built hubs across the Philippines, giving you the best performance and talent pool possible.
8 state-of-the-art delivery centers, 2 careers centers, 4 prime locations, 21,931 square meters.
Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
Follow our journey from the very beginning to becoming the premier Managed Operations provider in the Philippines.
Business plays a vital role in addressing social and environmental issues in the Philippines
A creative design agency powered by MicroSourcing, for your graphic design, content writing, motion graphics and WordPress development projects.
Learn how offshoring improves your productivity and helps grow your business.
The comprehensive offshoring primer for business owners and managers.
Hear from some delighted clients, and see our staff and facilities for yourself.
All your questions answered. Even those you hadn’t thought to ask yet.
Deep-dive into the details of offshoring. Research reports, fact sheets & more.
Unlock the full potential of outsourcing with ease and discover the perfect fit for your organization. Our comprehensive range of offshore roles can help streamline your operations and make outsourcing simple.
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View the full list of roles here.
Outsourcing an entire department or division in your business can lead to major efficiency gains. For successful team structures, local market recruitment advice and suggested staff to leader ratios, select one of the common teams that can be easily outsourced to the Philippines below.
Outsourcing is a very versatile strategy suitable for businesses of all shapes and sizes. Below are common industries that have successfully implemented an offshore model. Get local insights relevant to your area of specialization, learn what others have done in your industry and leverage their experience.
If anyone needed further convincing that digital transformation is essential for businesses to remain competitive in our ever-changing world, consider the following prediction from global market intelligence firm IDC; By 2025, 75% of the world’s population will interact with data every day, and each connected person will have at least one data interaction every 18 seconds.
While the sheer weight of those numbers is mind-boggling, they also reflect what many of us already know about consumer expectations in a world where people are embracing an ever- expanding suite of digital devices to organize their personal and professional lives. They want to be able to access any product or service they want, whenever they want, from wherever they are and from whatever device they choose. Oh, and if they have a query, they want an immediate response no matter the time or day of the week.
To meet such demands from the ‘always-connected’ customer, it is absolutely crucial that organizations are investing in digital technologies and products. Digital solutions need to be at the forefront of every business leaders’ mind because whether they like it or not, the integration of technology, or intelligent data, into everything we do is gathering pace.
Fortunately, the majority of CEOs are ready to embrace that change if IDC’s research is anything to go by. It surveyed the heads of global 2000 companies and found two-thirds had planned to improve the customer experience by shifting their focus from traditional, online strategies to more modern digital strategies by the end of 2020.
Even COVID-19 and its accompanying fiscal fallout have failed to dampen such enthusiasm for digital investment. PwC’s recent CFO Pulse survey revealed that while 52% of US companies plan to cut or defer investments because of the global pandemic, just 9% will make those cuts in digital transformation.
Then there are those companies that are already ramping up their plans for digital transformation on the back of the ‘COVID effect’. While consumers had been migrating online during the past few years, many customer-facing organizations have witnessed a COVID- inspired surge of consumers wanting digital options to do their shopping and other business.
Companies that fail to incorporate a greater digital component into new products, services and distribution channels will increasingly find themselves failing to meet evolving consumer demands.
It’s all about finding new ways of serving customers, a fact reinforced in the PwC survey that found 65% of customer-facing businesses – and 53% of businesses in all sectors - believe such action will improve their companies in the long term.
After many years where customers based their loyalty primarily on price or product, these days their desire to stay loyal to companies is driven by the experience they receive. Keep up with a customer’s increasing demands, and you keep the customer.
And that’s where implementing a digital transformation strategy comes into play.
Technologies such as artificial intelligence (AI), machine learning, natural language recognition and virtual and augmented reality have already shown great potential to improve customer experience and engagement. More and more organizations are choosing to interact with their customers via voice interfaces and chatbots, and as the technology improves, these applications will be able to conduct seamless customer service conversations at any time of the day or night.
Rather than the exception, Forrester Research believes virtual and augmented reality will be the norm in the future. For McKinsey, it will be a world in which digital channels become the primary - and perhaps only - customer engagement model and automated processes become a primary driver of productivity. Either way, any business not preparing for the digital change that is coming, is a business that will struggle to remain competitive.
Today’s customer not only wants but demands the ability to access online support immediately and 24/7. Fortunately, the outsourcing industry is at the forefront of adopting digital solutions such as the use of AI, machine learning and automation to ensure such service is both practical and affordable. Contact centre applications including, natural language recognition and chatbots, are becoming essential for businesses wanting to meet customer expectations and keep pace with their competitors.
To find out how to leverage digital solutions and offshoring to deliver the best possible customer experience possible, download our Offshoring Customer Service eBook.
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