Since 2006, we’ve helped more than 400 businesses set up dedicated teams in the Philippines.
MicroSourcing was founded in 2006 by Philip Kooijman, a Dutch business strategist and information technology specialist. Even back then, more than a decade ago, Philip had extensive, hands-on experience with offshoring, having founded and led a company that operated a delivery center in the Philippines. He knew from first-hand experience that offshoring to the Philippines offered significant cost savings and efficiency gains, and he believed these benefits could be leveraged by most SMBs and medium-large enterprises. So he founded MicroSourcing to take offshoring to the world.
In its first year, MicroSourcing grew to 14 employees, and then to 38 in 2007. In 2008, we signed our first two big US clients and opened two new offices, and by 2009 we’d grown to more than 350 employees. A year later, we’d more than doubled in size, yet again, and set up our first delivery center, closely followed by our new headquarters in Bonifacio Global City.
Our rapid growth continued over the next two years, and by 2013 we had nearly 2,000 employees, and we’d developed an innovative recruitment referral tool, established a social responsibility fund and opened our own training institute. We’d also opened two new delivery centers in the Philippines and an Australiasian office in Sydney, Australia. We’ve fast grown to be a preferred Australian outsourcing company and BPO company in the Philippines – although we work with clients around the globe.
Milestone In 2013, we celebrated a milestone of 100 active clients, attained two ISO certifications and launched a variety of special interest groups to foster greater community and well-being across the Philippines.
By 2014, MicroSourcing was the proud employer of more than 2,000 people, and it was partly this rapid growth that led to our first major award. Out of hundreds of nominees, we were named Best Non-voice Excellence Company of the Year, in the International ICT Awards Philippines, an honor that recognizes a company’s growth, the size, quality, and diversity of their clients, the depth and breadth of their competencies, and the quality of their company management.
In February of that same year, Salmat acquired a 50% stake in the MicroSourcing family business. This strategic partnership gave us an exceptionally strong international partner with the resources, expertise, and market reach needed to take the MicroSourcing business to the next level.
On the back of the Salmat acquisition, we continued to enjoy great success throughout 2015 and 2016, opening a new delivery center in Ortigas and launching a career hub at TwoE-com Center in Mall of Asia. By the end of 2016, we employed more than 3,500 people, and were now 100% owned by Salmat.
In 2018 we won our second major international award, when we were selected from more than 700 teams and organizations as the winner of the Voice Project’s Change Challenge Award (Enterprise Category).
In February 2020, MicroSourcing was subsequently acquired by Probe CX, the largest privately owned Customer Experience company in Australia and New Zealand. While MicroSourcing continues to operate as a separate and successful entity within the PROBE CX of companies, the support and capital backing will support us to further accelerate our growth.
Today, more than a decade since our inception, we employ 6,000+ full time staff 400+ active clients around the world. And we support those clients and employees with 40+ experienced local recruiters, 50+ IT specialists and 150+ HR & operations staff.
We’ve learned a lot, along the way, and overcome a lot of challenges, and we’ve had the honor of working with some of the world’s most innovative, progressive and successful brands as a preferred Australian BPO and outsourcing company. We look forward to a future that’s equally as bright.