What is technology outsourcing?

Technology outsourcing involves engaging a third-party organization to perform certain tech-based tasks that would otherwise be done onshore. These tasks could sit within a number of business functions including:

  • Technical support
  • Business services
  • Customer support
  • Digital marketing
  • Finance
  • Human Resources
  • Web development.

To understand how you can take advantage of outsourcing, it’s important to know what is happening in the tech market to ensure you invest in the right areas.

Industry 4.0, the fourth industrial revolution is revolutionizing the way companies distribute and manufacture their goods, services and products through the integration of new technologies. This includes incorporating cloud computing, AI, machine-learning, automation, blockchain and big-data analytics into their production operations. This new revolution is set to take the IT industry by storm, forcing tech organizations to capitalize on providing services that will aid in Industry 4.0 solutions. 

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Not to mention, on top of this upcoming trend, the global information technology industry is expected to reach $1123.57 billion by 2026, growing at a compound annual growth rate (CAGR) of 8.02% from 2021 to 2026. This growth is attributed to the rise in cloud-based software and the increasing concern and need to automate business processes to allow for business scalability and keep up with the industry’s projected growth patterns.

Outsourcing technology roles can free up time for your onshore team to perform more value-adding activities and identify and leverage tech strategies to capitalize on this anticipated market growth.

Why is the technology industry well-suited to outsourcing?

Where businesses would have to invest significant amounts of money in development and maintenance costs or hiring and onboarding services, outsourcing providers already have these operational costs covered. 

Global tech spending is projected to total US$3.9 trillion in 2021, an increase of 6.2% from 20201.  This forecasted spend does not consider the cost of employment to hire staff to keep up with the aforementioned market growth or the overheads with additional staff. 

Outsourcing can be a solution for businesses that want to reduce overheads to focus on upgrades and develop technology strategies to facilitate growth. 

Your business could save up to 70% on employment spending alone with outsourcing to the Philippines due to the lower living costs.

What roles and tasks can be outsourced in the technology industry?

Technical support:

  • Desktop support specialists
  • IT helpdesk specialists
  • QA testers
  • Systems analysts and administrators.

Business services:

Web development:


Digital marketing:

1 Gartner Forecasts Technology Spending in Australia to Grow 4%; Global Spending up 6.2% in 2021

Interested in recruiting team(s) in the Philippines?

Since our inception in 2006, MicroSourcing has become one of the biggest providers of offshoring solutions in the Philippines. We can help you build a dedicated team in the Philippines, regardless of the roles and level of specialization you require. MicroSourcing is backed by our parent company, Probe CX, one of Australia’s fastest-growing offshoring solution and customer engagement firms. So, it’s safe to say we’re experts in outsourcing to the Philippines.

Call +1 888-731-0023 today or send us an email to discuss your company’s offshoring needs.

Additional resources



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