Improve your customer experience with offshore teams in the Philippines.

Outsourcing high-quality customer service representatives can significantly improve customer satisfaction in a simple and cost-effective way. Experienced teams in the Philippines are skilled at managing the most important customer service tasks, including:

  • Customer complaint resolution
  • Online channel support
  • CRM management
  • Technical support.

The benefits of hiring outsourced customer service representatives

  • Reduce costs

    Reduce costs

    Save up to 70% on employment costs. Get top-notch customer support at a fraction of the price.

  • Foster business growth

    Foster business growth

    Navigate seasonal demands with ease through outsourcing. Support sustainable growth with the right people quickly.

  • Increase efficiencies

    Increase efficiencies

    27% of companies outsource to maximise customer support efficiencies.  Focus on your core tasks while offshore teams handle the rest.

  • Access 24/7 global support

    Access 24/7 global support

    Unleash your organization's full potential with 24/7 offshore capabilities. Get added flexibility, faster work and round-the-clock support.

How experienced are our customer service representatives?

Our customer service representatives offer different levels of experience depending on the support you require.

Junior

Junior

1-2 years of customer service experience

  • Customer complaint resolution
  • Customer request processing
  • Social media chat support
  • Phone support
  • Email support.
Intermediate

Intermediate

2-4 years of customer service experience

  • Expert product knowledge
  • CRM database management
  • Customer order and application support
  • Phone support
  • Technical support.
senior

Senior

4+ years of customer service experience

  • Training junior customer service representatives
  • KPI management
  • Monthly reporting to senior management
  • Expert troubleshooting
  • Streamlining processes.

What tools are our outsourced customer service representatives trained in?

zendesk
sprout-social
hootsuite
Mailchimp
Apple Business Chat
facebook
surveymonkey
slack
recurly
NICE inContact CXone
EZ Office Inventory
Boss Solutions Suite
Jira Service Desk
LiveAgent
freshdesk
zendesk
sprout-social
hootsuite
Mailchimp
Apple Business Chat
facebook
surveymonkey
slack
recurly
NICE inContact CXone
EZ Office Inventory
Boss Solutions Suite
Jira Service Desk
LiveAgent
freshdesk

What our clients say

Darren Gunton General Manager of Marketing at Total Tools

"We faced challenges - growing sales exponentially and coping with the growth. Yes I'd definitely recommend offshoring with MicroSourcing. It lowers your costs, gives you access to great staff and empowers you to funnel more resources into SEO and SEM."

Dan Hastings Chief Financial Officer of Oaks Hotels and Resorts

"... grown exponentially since we moved. We found, in Australia, we were challenged by high turnover because it wasn’t a career path for a lot of people, it was a stepping stone to other roles. Our business was just spinning wheels."

Related resources

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Interested in recruiting team(s) in the Philippines?

Since our inception in 2006, MicroSourcing has become one of the biggest providers of offshoring solutions in the Philippines. We can help you build a dedicated team in the Philippines, regardless of the roles and level of specialization you require. MicroSourcing is backed by our parent company, Probe CX, one of Australia’s fastest-growing offshoring solution and customer engagement firms. So, it’s safe to say we’re experts in outsourcing to the Philippines.

Call +1 888-731-0023 today or send us an email to discuss your company’s offshoring needs.

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