Job role

Outsource customer service representatives to the Philippines

Improve your customer service capabilities with dedicated Filipino teams.

Looking to significantly improve customer satisfaction? Want to provide high-quality customer service to your target audience? Experienced teams in the Philippines are skilled at managing the most crucial customer service tasks, including customer complaint resolution and online channel support.

Why MicroSourcing?

No hidden costs. No unforeseen risks.
When you partner with the strongest provider, you get the best outcome.
active clients across various industries
700+ active clients across various industries
offshore employees
9,000+ offshore employees
 strategically located offices
13 strategically located offices

How experienced are our customer service representatives?

Our customer service representatives offer different levels of expertise depending on the support you require.

Junior

1-2 years of customer service experience

Customer complaint resolution
Customer request processing
Social media chat support
Phone support
Email support.

Intermediate

2-4 years of customer service experience

Expert product knowledge
CRM database management
Customer order and application support
Phone support
Technical support.

Senior

4+ years of customer service experience

Training junior customer service representatives
KPI management
Monthly reporting to senior management
Expert troubleshooting
Streamlining processes.

What tools are our customer service representatives trained in?

  • Zendesk
  • sprout-social
  • hootsuite
  • Mailchimp
  • Apple Business Chat
  • facebook
  • surveymonkey
  • Slack
  • recurly
  • NICE inContact CXone
  • EZ Office Inventory
  • Boss Solutions Suite
  • jira
  • LiveAgent
  • freshdesk

What our clients say

Daniel Hastings

Dan Hastings Chief Financial Officer of Oaks Hotels and Resorts

"... grown exponentially since we moved. We found, in Australia, we were challenged by high turnover because it wasn’t a career path for a lot of people, it was a stepping stone to other roles. Our business was just spinning wheels."
Daniel Oh

Daniel Oh Group Legal Counsel at Connective

"What really stood out for us with MicroSourcing was the amount of control we got over staff selection, the IT setup, cybersecurity measures, data protection and the level of support, both in Manila and locally in Australia."
Luke Loeffler

Luke Loeffler Senior Director for Operations at EagleView Technologies

"Take advantage of the direct control and freedom to implement processes and the true partnership that MicroSourcing offers."
Darren Gunton

Darren Gunton General Manager of Marketing at Total Tools

"What I love most about partnering with MicroSourcing is it just makes my life easier."

How does offshoring with MicroSourcing work?

1
collaborate

Collaborate

We discuss your offshore resourcing requirements
2
recruit

Recruit

We recruit and employ your offshore team
3
Support

Support

We support the operation of your offshore team

Frequently asked questions

What is the role of a customer service representative?
The role of a customer service representative is to assist customers with their inquiries, concerns and issues related to a product or service, providing solutions and ensuring a positive customer experience.
What skills does a customer service representative have?
Customer service representatives should have skills such as communication, problem-solving, patience, empathy and the ability to handle difficult situations diplomatically.

Interested in recruiting customer service representatives in the Philippines?

Our friendly experts can answer any questions you have or provide a free consultation to discuss how offshoring can work for you. We’ll get back to your inquiry within one business day.

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