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Reduce costs
Save up to 70% on employment costs. Get top-notch customer support at a fraction of the price.
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Foster business growth
Navigate seasonal demands with ease through outsourcing. Support sustainable growth with the right people quickly.
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Increase efficiencies
27% of companies outsource to maximise customer support efficiencies. Focus on your core tasks while offshore teams handle the rest.
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Access 24/7 global support
Unleash your organization's full potential with 24/7 offshore capabilities. Get added flexibility, faster work and round-the-clock support.
How experienced are our customer service representatives?
Our customer service representatives offer different levels of experience depending on the support you require.
Junior
1-2 years of customer service experience
- Customer complaint resolution
- Customer request processing
- Social media chat support
- Phone support
- Email support.
Intermediate
2-4 years of customer service experience
- Expert product knowledge
- CRM database management
- Customer order and application support
- Phone support
- Technical support.
Senior
4+ years of customer service experience
- Training junior customer service representatives
- KPI management
- Monthly reporting to senior management
- Expert troubleshooting
- Streamlining processes.
Industries we’ve worked in
What our clients say
Darren Gunton General Manager of Marketing at Total Tools
"We faced challenges - growing sales exponentially and coping with the growth. Yes I'd definitely recommend offshoring with MicroSourcing. It lowers your costs, gives you access to great staff and empowers you to funnel more resources into SEO and SEM."
