The online hospitality and tourism booking services market was valued at $519.1 billion in 2021 and is expected to grow, from 2022 to 2030, at a compound annual growth rate (CAGR) of 9.0% during this time period1. This is largely driven by a shift in consumer behavior and disposable income spending due to the surge in overseas travel post-pandemic.
A common challenge for businesses in any industry is sourcing quality staff. The same can be said for hiring quality reservation and booking agents. A solution; outsourcing. Many reservation tasks can be completed online, which makes them well-suited to being performed in an offshore environment. As long as your business is offshore ready, outsourcing to the Philippines is simple and cost-effective.
What are the benefits of outsourcing reservation and booking agents?
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Cost savings:
with the cost of living in popular outsourced countries often lower than in Western countries, partnering with a quality outsourcing provider can save businesses up to 70% on employment costs for the same level of talent and output quality.
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Increase in output efficiency and quality levels:
outsourcing allows local teams to focus their efforts on more productive and rewarding work. With offshore teams equally committed to their roles, the combination has consistently been shown to improve efficiency, productivity and job satisfaction across an organization.
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Business growth and scaling opportunities:
outsourcing providers can help navigate seasonal demands to support sustainable growth. Organizations can find the right people offshore quickly to tackle growing demand without all the usual hassle and expenditure.
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24/7 support:
hiring offshore teams can help your organization tap into 24/7 capabilities adding flexibility to get work done faster and offer necessary support round-the-clock.
