Job role

Outsource reservation booking agents to the Philippines

Improve your reservation booking capabilities with dedicated Filipino teams.

Is your business overwhelmed with managing reservations, appointments and bookings, leaving your staff stretched thin and customer satisfaction at risk? Experienced teams in the Philippines are skilled at managing the most crucial reservation management tasks, expertly handling your booking processes to ensure seamless and efficient scheduling for your clients.

Why MicroSourcing?

No hidden costs. No unforeseen risks.
When you partner with the strongest provider, you get the best outcome.
active clients across various industries
700+ active clients across various industries
offshore employees
9,000+ offshore employees
 strategically located offices
13 strategically located offices

How experienced are our reservation booking agents?

Our reservation booking agents offer different levels of expertise depending on the support you require.


1 - 2 years of reservation booking experience

Assist customers in making reservations or bookings.
Input and confirm reservation details accurately.
Provide basic information about availability, pricing, and policies.
Handle routine inquiries and resolve straightforward booking issues.


2 - 4 years of reservation booking experience

Independently manage reservation systems and databases.
Coordinate and schedule bookings for multiple clients or properties.
Handle more complex customer inquiries and provide detailed information.
Monitor and manage booking confirmations and cancellations.


4+ years of reservation booking experience

Oversee reservation and booking operations for a department or region.
Develop and implement reservation strategies to maximize occupancy and revenue.
Train and mentor junior and intermediate booking agents.
Handle escalated customer concerns and complex booking scenarios.

What tools are our reservation booking agents trained in?

  • slack
  • Outlook
  • Excel
  • salesforce
  • Little Hotelier
  • ResNexus
  • Expedia
  • Fidelio
  • Opera

What our clients say

Daniel Hastings

Dan Hastings Chief Financial Officer of Oaks Hotels and Resorts

"... grown exponentially since we moved. We found, in Australia, we were challenged by high turnover because it wasn’t a career path for a lot of people, it was a stepping stone to other roles. Our business was just spinning wheels."
Daniel Oh

Daniel Oh Group Legal Counsel at Connective

"What really stood out for us with MicroSourcing was the amount of control we got over staff selection, the IT setup, cybersecurity measures, data protection and the level of support, both in Manila and locally in Australia."
Luke Loeffler

Luke Loeffler Senior Director for Operations at EagleView Technologies

"Take advantage of the direct control and freedom to implement processes and the true partnership that MicroSourcing offers."
Darren Gunton

Darren Gunton General Manager of Marketing at Total Tools

"What I love most about partnering with MicroSourcing is it just makes my life easier."

How does offshoring with MicroSourcing work?



We discuss your offshore resourcing requirements


We recruit and employ your offshore team


We support the operation of your offshore team

Interested in recruiting reservation booking agents in the Philippines?

Our friendly experts can answer any questions you have or provide a free consultation to discuss how offshoring can work for you. We’ll get back to your inquiry within one business day.

Additional resources

M_BlogT_5 tips for running onshore and offshore teams in parallel


M_BlogT_How outsourcing reservations is helping the hotel and hospitality industry


The outsourcing cost reduction formula blog


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