Reduce Cost
Reduce Cost

Reduce costs and increase profits without compromise. All while accessing a deeper, wider talent pool.
Increase Quality & Efficiency
Increase Quality & Efficiency

When your offshore team cares about the outcomes of their work, they’ll work harder and commit to continuous improvement.
Scale Fast
Scale Fast

Reap the benefits of big-business infrastructure and proven best-practices without all the usual hassle and expenditure.
Why The Philippines?
Why The Philippines?

Its low living costs and first-class education system are just the beginning. See why the Philippines is the best offshoring destination.
Why MicroSourcing?
Why MicroSourcing?

When you partner with the strongest provider, you get the best outcome, and no hidden costs or unforeseen risks.
How Offshoring Works
How Offshoring Works

It’s your team. You have full visibility and control, without having to worry about facilities, operations and regulations.
Outsourcing Models
Is It For You?

Learn your offshoring options and explore the benefits of Managed Operations over less effective models.
The Keys to Success
The Keys to Success

As the largest managed operations offshoring provider in the Philippines, we’ve learned a lot. Here are some tips to ensure your success.
Offshore Staffing
Offshore Staffing

Offshore staffing has a bevy of benefits, not least the potential for up to 70% cost savings.
Company
Company

We make it easy and affordable for businesses to build their own full-time, dedicated teams in the Philippines.
People
People

Meet the team behind our successful journey to becoming the largest offshoring provider in the Philippines.
Locations
Locations

We have 13 locations in purpose-built hubs across the Philippines, giving you the best performance and talent pool possible.
Facilities
Facilities

13 state-of-the-art delivery centers, 2 careers centers, 4 prime locations, 21,931 square meters.
ISO Certifications
ISO Certifications

Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
History
History

Follow our journey from the very beginning to becoming the premier Managed Operations provider in the Philippines.
Corporate Social Responsibility
Corporate Social Responsibility

Business plays a vital role in addressing social and environmental issues in the Philippines
MicroCreatives
MicroCreatives

A creative design agency powered by MicroSourcing, for your graphic design, content writing, motion graphics and WordPress development projects.
Blog
Blog

Learn how offshoring improves your productivity and helps grow your business.

eCourse
eCourse

The comprehensive offshoring primer for business owners and managers.

Videos
Videos

Hear from some delighted clients, and see our staff and facilities for yourself.

FAQs
FAQs

All your questions answered. Even those you hadn’t thought to ask yet.

News & Offshoring Articles
News & Offshoring Articles

Recognitions, awards and important offshoring updates.

Team builder
Team builder

Build your team and see your savings immediately using this free tool.

Whitepapers and eBooks
Whitepapers and eBooks

Deep-dive into the details of offshoring. Research reports, fact sheets & more.

Select Your Job Profile

Unlock the full potential of outsourcing with ease and discover the perfect fit for your organization. Our comprehensive range of offshore roles can help streamline your operations and make outsourcing simple.

Can't find what you're looking for? View the full list of roles here.

Select Your Team

Outsourcing an entire department or division in your business can lead to major efficiency gains. For successful team structures, local market recruitment advice and suggested staff to leader ratios, select one of the common teams that can be easily outsourced to the Philippines below.
Select Your Industry

Outsourcing is a very versatile strategy suitable for businesses of all shapes and sizes. Below are common industries that have successfully implemented an offshore model. Get local insights relevant to your area of specialization, learn what others have done in your industry and leverage their experience.

Data security and compliance
Data security and compliance

MicroSourcing ensures your data is secure and meets outsourcing compliance standards.
Job role

Outsource reservation booking agents to the Philippines

How it works
msBYT-banner-img

Improve your reservation booking capabilities with dedicated Filipino teams.

Is your business overwhelmed with managing reservations, appointments and bookings, leaving your staff stretched thin and customer satisfaction at risk? Experienced teams in the Philippines are skilled at managing the most crucial reservation management tasks, expertly handling your booking processes to ensure seamless and efficient scheduling for your clients.

Why MicroSourcing?

No hidden costs. No unforeseen risks.
When you partner with the strongest provider, you get the best outcome.
active clients across various industries
700+ active clients across various industries
offshore employees
9,000+ offshore employees
strategically located offices
13 strategically located offices

What are the benefits of outsourcing reservation booking agents to the Philippines?

How experienced are our reservation booking agents?

Our reservation booking agents offer different levels of expertise depending on the support you require.

Junior

1 - 2 years of reservation booking experience

Assist customers in making reservations or bookings.
Input and confirm reservation details accurately.
Provide basic information about availability, pricing, and policies.
Handle routine inquiries and resolve straightforward booking issues.

Intermediate

2 - 4 years of reservation booking experience

Independently manage reservation systems and databases.
Coordinate and schedule bookings for multiple clients or properties.
Handle more complex customer inquiries and provide detailed information.
Monitor and manage booking confirmations and cancellations.

Senior

4+ years of reservation booking experience

Oversee reservation and booking operations for a department or region.
Develop and implement reservation strategies to maximize occupancy and revenue.
Train and mentor junior and intermediate booking agents.
Handle escalated customer concerns and complex booking scenarios.

What tools are our reservation booking agents trained in?

  • slack
  • Outlook
  • Excel
  • salesforce
  • Little Hotelier
  • ResNexus
  • Expedia
  • Booking.com
  • Fidelio
  • Opera

What our clients say

Daniel Hastings

Dan Hastings Chief Financial Officer of Oaks Hotels and Resorts

PLAY VIDEO
"... grown exponentially since we moved. We found, in Australia, we were challenged by high turnover because it wasn’t a career path for a lot of people, it was a stepping stone to other roles. Our business was just spinning wheels."
Read Case Study
Daniel Oh

Daniel Oh Group Legal Counsel at Connective

PLAY VIDEO
"What really stood out for us with MicroSourcing was the amount of control we got over staff selection, the IT setup, cybersecurity measures, data protection and the level of support, both in Manila and locally in Australia."
Read Case Study
Luke Loeffler

Luke Loeffler Senior Director for Operations at EagleView Technologies

PLAY VIDEO
"Take advantage of the direct control and freedom to implement processes and the true partnership that MicroSourcing offers."
Read Case Study
Darren Gunton

Darren Gunton General Manager of Marketing at Total Tools

PLAY VIDEO
"What I love most about partnering with MicroSourcing is it just makes my life easier."
Read Case Study

How does offshoring with MicroSourcing work?

1
collaborate

Collaborate

We discuss your offshore resourcing requirements
2
recruit

Recruit

We recruit and employ your offshore team
3
Support

Support

We support the operation of your offshore team
Learn More

Interested in recruiting reservation booking agents in the Philippines?

Our friendly experts can answer any questions you have or provide a free consultation to discuss how offshoring can work for you. We’ll get back to your inquiry within one business day.

Additional resources

M_BlogT_5 tips for running onshore and offshore teams in parallel
BLOG

READ MORE >

M_BlogT_How outsourcing reservations is helping the hotel and hospitality industry
BLOG

READ MORE >

The outsourcing cost reduction formula blog
EBOOK

READ MORE >

What other roles can you outsource to the Philippines?

Want to enquire about hiring offshore reservation booking agents?
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