How Does Offshoring Work?

It’s your team. With offshore staffing, you have full visibility and control, without having to worry about facilities, operations and regulations.

Offshoring is a type of outsourcing where you create an extension of your business or team in another country. There are a few traditional models of offshoring, but here at MicroSourcing, we provide a unique solution called ‘managed operations’.

Managed Operations

Managed operations involves setting up an overseas team of your company and getting MicroSourcing to handle facilities, IT, labor laws, recruitment and HR, while you retain as much control of quality and productivity as you want. In other words, we take care of everything on the ground, enabling you to focus purely on the business processes you want to run from the Philippines. We make managing your offshore teams as simple and streamlined as possible.

Team Management

Unlike other models of offshoring staffing, you get a dedicated, full-time team, and full control over their workload, processes and quality. So you can really integrate them into your business and get the best results.

STEP 1: Tell us about the team, IT and infrastructure you need

First of all, we’ll talk about your business, your goals and your objectives. Then we’ll be able to confirm whether our offshoring model is viable for what you want to achieve. We’ll let you know if it’s possible and if it’s going to work for your business – and if not, we’ll recommend an alternative offshore staffing solution.

If managed operations is right for you, we’ll help you create some job descriptions for the first roles you want to fill, and pass these over to our recruitment team. We’ll then have a discussion with you about your IT and infrastructure requirements – hardware, software, specific tools, email platform, file sharing method, communication tools and so on – as well as considerations like working hours and shifts. That way, you know exactly what to expect with managing your offshore teams.

Finally, we’ll come back to you with a transparent, fully itemized cost sheet. This will allow you to start making clear business decisions based on your strategy, the potential savings, and your timeline for transitioning to offshore.

IMPORTANT: Our cost sheet will include itemized costs for talent, separate from our fixed monthly service fee. This is important, because it ensures you know exactly what you’re paying for your staff. Some providers offer ‘all-inclusive’ pricing, which bundles both staff costs and the provider’s fee. The problem with this approach is that you don’t know what they’re actually paying your staff, and in order to increase their margin, they’re effectively incentivized to cut staff costs. Naturally this means you won’t get the quality of talent you need.

Begin step 1 now

STEP 2: We recruit & employ your team, and get them set up

Next we use your job descriptions to find suitable candidates from the local market and our database of more than 200,000 applicants.

We then present our shortlist to you so you can choose the staff that best suit your business, company culture and individual team dynamics. Naturally, you can screen and interview the candidates, exactly as you would when hiring local staff.

Once you’ve selected the right people for your team, we employ them and set them up within our modern, state-of-the-art office facilities, including:

  • Infrastructure requirements (office space, managers offices, partitions, etc.)

  • IT hardware (desktops, laptops, servers, etc.)

  • Software tools (licenses, remote system access, etc.)

  • Security (access control, lockers, paperless office, etc.)

And because we have vast experience in managing offshore teams for American, Australian, European and Canadian businesses, we can provide expert guidance on any technical or logistical challenges that may arise along the way.

In summary, your new team should be ready to begin work in as little as 6 weeks after you start the process.

Go behind the scenes and see our office facilities for yourself…

STEP 3: Together, we manage your offshore teams & their work

Once we have your team set up and ready to go, it’s time to put them to work.

You have complete control over your offshore staff – their work, their processes, their efficiency and their work quality. But you’re not expected to manage it all alone. We don’t just hand your team over and wash our hands of all the management and operational responsibilities. In fact, we go out of our way to ensure your operation is a resounding success.

Throughout the engagement, we provide:

  • General training & skills development (through MicroSourcing University)

  • Employee engagement

  • IT deployment and support

  • KPI development and performance management

  • Provide proactive advice and best practices on optimizing overall performance

  • Expat settlement assistance

  • Management of Philippines-specific legal and compliance matters

  • Ongoing recruitment, HR, payroll, facilities management and IT support

Long story short: We have vast experience in managed operations, and we can provide expert, hands-on guidance wherever you need it most.

Learn more about how you can work with your offshore team to achieve your business objectives…

Get started now

Getting started really is as simple as telling us what you need, so we can give you some indicative salary figures and a summary of our fees. Just fill in the contact form below, and one of our offshore staffing specialists will give you a call to answer all your questions.

How offshoring works