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eBooks

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Industry Reports

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Case Studies

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Featured eBooks

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  Why finance businesses should consider outsourcing
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eBook

Why finance businesses should consider outsourcing

This eBook takes you through real world outsourcing success stories, what roles you can outsource and why finance businesses should outsource to the Philippines.

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  Top 10 offshore teams to secure business goals
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eBook

Top 10 offshore teams to secure business goals

This eBook details the top 10 teams that you can easily outsource to the Philippines.

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  Outsourcing: a viable solution for tech businesses
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eBook

Outsourcing: a viable solution for tech businesses

This eBook takes you through real world outsourcing success stories, what roles you can outsource and why tech businesses should outsource to the Philippines.

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  How Australian businesses use outsourcing to fuel growth
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eBook

How Australian businesses use outsourcing to fuel growth

The following eBook draws on recent survey findings from our clients to provide an in-depth review of the drivers and trends in the onshore market.

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Featured Case Studies

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  Brokerage case study: Build a winning team at an affordable cost
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Case Study

Brokerage case study: Build a winning team at an affordable cost

Step inside an award-winning brokerage firm that has used outsourcing in the Philippines to meet client demand while reducing costs.

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  Technology case study: Improve staff morale and retention
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Case Study

Technology case study: Improve staff morale and retention

Discover how a Canadian payment provider used offshoring to balance costs and staff morale succesfully, all while growing their business.

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  m_ebook-thumb_insurance-case-study
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Case Study

eCommerce case study: Manage unexpected growth

Want to learn how you can concentrate on growing your business without having to worry about employment costs or support functions like customer service, marketing or logistics?

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  IT case study: Win a competitive advantage while reducing costs
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Case Study

IT case study: Win a competitive advantage while reducing costs

Discover how a medical data retrieval company used offshoring to grow to nearly 100 full-time staff allowing them to bid on large contracts at a highly competitive price.

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Featured Industry Reports

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  M_ebookT-Construction and Engineering Trend Report
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Industry Reports

2021 construction & engineering trend report

This trend report explores how the Construction and engineering industry is changing in response to COVID-19 and digital transformation.

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  2020 Philippines outsourcing industry report
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Industry Reports

2020 Philippines outsourcing industry report

In this report we explore the future of outsourcing and how it is quickly adapting to the changing business environment.

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Featured Checklists and Templates

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  M_ebook-thumb_Quality Conversations
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Checklists and Templates

Quality conversations framework for call centers

This simple and effective quality conversations framework will help you develop a call center conversation or script.

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  M_thumb_The ultimate social selling checklist
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Checklists and Templates

The ultimate social selling checklist

Nail your social selling strategy and get the basics right with this comprehensive checklist.

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Checklists and Templates

The ultimate business planning template

An easy-to-use template that takes you through how to create the best and all-inclusive plan for your business.

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  5 ways to drive business efficiency in 2021
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Checklists and Templates

5 ways to drive business efficiency in 2021

Check out the 5 business efficiency lessons learned from 2020 to optimize your operations in 2021.

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