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Featured eBooks
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Outsourcing
Outsourcing to innovate: how SMEs can leverage external resources to drive growth
This ebook provides SMEs with guidance on how to leverage outsourcing to drive innovation, increase efficiency and gain a competitive edge, while managing the associated risks and challenges.
DownloadGeneral
How to build a team with MicroSourcing
Outsourcing offers numerous benefits including reduced costs, increased efficiency and happier customers and staff – but how do you actually build an offshore team?
DownloadGeneral
Case Study Portfolio – Real Challenges, Our Solutions
This eBook showcases 12 real-life examples of businesses who have benefited from outsourcing to emerge stronger than ever.
DownloadAccounting & Finance
Why finance businesses should consider outsourcing
This eBook takes you through real world outsourcing success stories, what roles you can outsource and why finance businesses should outsource to the Philippines.
DownloadGeneral
Top 10 offshore teams to secure business goals
This eBook details the top 10 teams that you can easily outsource to the Philippines.
DownloadTechnology
Outsourcing: a viable solution for tech businesses
This eBook takes you through real world outsourcing success stories, what roles you can outsource and why tech businesses should outsource to the Philippines.
DownloadGeneral
How Australian businesses use outsourcing to fuel growth
The following eBook draws on recent survey findings from our clients to provide an in-depth review of the drivers and trends in the onshore market.
DownloadGeneral
Business efficiency: lessons from the pandemic
This eBook explores how you can maximize your business efficiency without having to make a significant investment.
DownloadHealthcare
The future of healthcare delivery in the U.S.
In recent years, the U.S. healthcare industry has undergone major changes in the platforms they work with and the way they deliver healthcare. This eBook explores what the future holds for the industry and how can providers stay one step ahead.
DownloadGeneral
Everything you need to know about offshoring Part 1
This eBook is part 1 of your one and only guide to offshoring. It discusses outsourcing in depth providing you with all the knowledge you need to set yourself up for offshoring success.
DownloadGeneral
Everything you need to know about offshoring Part 2
This eBook is part 2 your essential guide to offshoring. It discusses topics such as systems and processes required, how to get started, choosing the right provider and more.
DownloadGeneral
Offshoring customer service
Want to take your customer service to the next level? Find out why you should consider offshoring your customer service and what you can expect when offshoring to the Philippines in this eBook.
DownloadGeneral
Rediscovering the Philippines
The Philippines is the one of the fastest-growing economies in Southeast Asia with companies all over the world perceiving the country as one of the best outsourcing locations in the world.
DownloadeCommerce
Future trends in eCommerce
Staying up-to-day with the latest trends in eCommerce can be a challenging task especially in the current climate, so we’ve narrowed it down to the top 10 trends you should be watching.
DownloadInsurance/Finance
Future trends in the insurance industry
The insurance industry has experienced a huge shift in the usual way of doing business. This eBook details the top seven trends to watch for in the insurance industry.
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Featured Case Studies
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Technology
Software company increases productivity by 300% and achieves labor cost savings of 86%
A software company looking to expand globally turned to offshoring for a cost-efficient solution to employee onboarding and customer support process documentation.
DownloadeCommerce
Totals Tools increases sales rates by 1000%, website traffic by 300% and conversion by 200%
Want to learn how you can concentrate on growing your business without having to worry about employment costs or support functions like customer service, marketing or logistics?
DownloadInsurance/Finance
Brokerage increases productivity by 34% and reduces costs by 50%
Discover how a national insurance brokerage used offshoring in the Philippines to increase one team’s productivity by 34% in this case study.
DownloadTechnology
SaaS software company reduces labor costs by 70%
Looking to service your clients 24/7 and assure customer success? Download this case study to learn how one of our clients achieved this with the help of an offshore team.
DownloadGeneral
Professional services company increased lead generation by 104%
A market-leading professional services organization was unable to find suitable talent onshore so hired a team offshore to improve efficiencies.
DownloadHealthcare
Medical credentialing company reduces processing times by 27% and costs by 63%
Want to know how to scale your healthcare organization while saving 63% in administration costs? Download this case study to learn how one of our clients achieved this.
DownloadTechnology
Mediaocean achieves 24/7 technical support for clients
Learn how a global software company utilized outsourcing to provide the 24/7 technical support coverage to meet client demand.
DownloadHealthcare
Medical record retrieval service reduces per-unitproduction costs by 40%
Discover how a medical data retrieval company used offshoring to grow to nearly 100 full-time staff allowing them to bid on large contracts at a highly competitive price.
DownloadGeneral
Bondi Sands achieves flexible customer support and social media management success
Bondi Sands needed support managing its customer service queries while also improving its social media presence across various platforms.
DownloadeCommerce
Online eyecare retailer sourced quality offshore talent at an affordable price
An online retailer wanted to explore solutions that would lead to further employment cost savings after having already engaged in offshoring solutions.
DownloadeCommerce
Digital print marketing platform improves turnaround times
Discover how one of the world’s largest online print marketing companies scaled business operations through an adaptable offshore support team here.
DownloadInsurance/Finance
Insurance and risk management partner grew client business by 20% in 12 months
Discover how a trusted insurance and risk management partner used outsourcing to expand their client’s service offering and foster business growth.
DownloadInsurance/Finance
Brokerage firm ensures output quality and increases staff satisfaction
Step inside an award-winning brokerage firm that has used outsourcing in the Philippines to meet client demand while reducing costs.
DownloadInsurance/Finance
Payment provider achieves low attrition rates and improves staff morale
Discover how a Canadian payment provider used offshoring to balance costs and staff morale succesfully, all while growing their business.
DownloadTechnology
IT startup expands product output levels ten-fold
Discover how a high-tech IT startup used offshoring to aggressively expand their operations and produce more than 10 times the output by downloading this case study.
DownloadEngineering
Engineering group reduces service delivery costs
Find out how one of Australia’s leading engineering groups, through outsourcing, reduced their service delivery costs while maintaining quality and efficiency goals.
DownloadHospitality/Tourism
Oaks Hotels enhances their customer experience with offshore teams
One of our clients experienced exponential growth and improved their business structure as a result of implementing an offshore team. Download this case study to learn more.
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Featured Industry Reports
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Industry Reports
2023 recruitment industry trend report
Explore insights into the challenges, emerging trends and future of the global recruitment market.
DownloadEngineering
2023 Construction and engineering trend report
An in-depth analysis of the latest trends and developments shaping the construction and engineering industry.
DownloadGeneral
2022 Philippines outsourcing industry report
In this report we explore the future of outsourcing and how it is quickly adapting to the changing business environment.
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Featured Checklists and Templates
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General
Things to remember when outsourcing
There are a few key things to remember when outsourcing, check them out in our tip sheet here.
DownloadGeneral
The offshore readiness assessment
Considering offshoring as a business solution? Are you offshore ready? We’ve created a simple guide to help you assess whether you’re ready to engage with an offshoring provider.
DownloadGeneral
5 ways to drive business efficiency in 2022
Check out the 5 business efficiency lessons learned from 2021 to optimize your operations in 2022.
DownloadGeneral
Quality conversations framework for call centers
This simple and effective quality conversations framework will help you develop a call center conversation or script.
DownloadGeneral
The ultimate social selling checklist
Nail your social selling strategy and get the basics right with this comprehensive checklist.
DownloadGeneral
The ultimate business planning template
An easy-to-use template that takes you through how to create the best and all-inclusive plan for your business.
DownloadGeneral
Choosing the right offshoring provider for your business checklist
Every offshore partner is different. So, before you enter into a relationship with one, it’s important that you know exactly what they offer. This checklist will help you find out.
DownloadGeneral
Social media posting plan template
Take your social media posting to the next level by prioritizing and organizing it into a schedule using this free template.
DownloadBrowse all Checklists and Templates