For the best part of a decade, I have had the pleasure of working in a sector that plays a pivotal role in helping businesses reduce costs and improve efficiencies. There is something special about seeing a client tentatively dip their toes in the outsourcing waters and, as is often the case, quickly become its biggest advocate.
While every journey is different, it is amazing how many begin with the same question – “How will I balance my onshore and offshore teams?” Adopting an outsourcing strategy can be daunting for many reasons but one of the most common concerns for newcomers is trying to comprehend the logistics of managing staff who are not only in different rooms, offices or cities but across national borders and time zones.
The good news is running onshore and offshore teams in parallel has never been easier, especially with the support of one of the largest and most experienced offshoring providers in the Philippines. Experience counts for a lot in this industry and to prove the point, I have compiled five tips that I believe are essential for establishing an onshore/offshore operation that will deliver success today and long into the future.
But first, a definition …
Offshoring is a resourcing strategy that sees businesses move different operational and service-related functions to other countries, typically to reduce costs and improve efficiencies. The global outsourcing market is expected to reach $525 billion by 20301, with 92% of G2000 companies outsourcing IT duties alone2. The Philippines is one of the world’s most popular offshoring destinations, making up 13% of the global business process outsourcing market share3.
A lot of words get mentioned when discussing outsourcing (productivity, efficiencies, cost reduction) but one that should never be forgotten is evolution. It always excites me to see a business start with one or two offshore staff and as the wins rack up and their confidence grows, they target another role … and then another area … and eventually an entire department. One of our biggest clients employs 1200 offshore staff but their journey started years ago with a mere eight appointments. They started small, chose their outsourced tasks wisely and today stand tall as a shining example of the benefits an offshore strategy can deliver. Now it’s just a question of whether you want to join them.
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