Reduce costs and increase profits without compromise. All while accessing a deeper, wider talent pool.
When your offshore team cares about the outcomes of their work, they’ll work harder and commit to continuous improvement.
Reap the benefits of big-business infrastructure and proven best-practices without all the usual hassle and expenditure.
Its low living costs and first-class education system are just the beginning. See why the Philippines is the best offshoring destination.
When you partner with the strongest provider, you get the best outcome, and no hidden costs or unforeseen risks.
It’s your team. You have full visibility and control, without having to worry about facilities, operations and regulations.
Learn your offshoring options and explore the benefits of Managed Operations over less effective models.
As the largest managed operations offshoring provider in the Philippines, we’ve learned a lot. Here are some tips to ensure your success.
Offshore staffing has a bevy of benefits, not least the potential for up to 70% cost savings.
We make it easy and affordable for businesses to build their own full-time, dedicated teams in the Philippines.
Meet the team behind our successful journey to becoming the largest offshoring provider in the Philippines.
We have 11 locations in purpose-built hubs across the Philippines, giving you the best performance and talent pool possible.
11 state-of-the-art delivery centers, 2 careers centers, 4 prime locations, 21,931 square meters.
Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
Follow our journey from the very beginning to becoming the premier Managed Operations provider in the Philippines.
Business plays a vital role in addressing social and environmental issues in the Philippines
A creative design agency powered by MicroSourcing, for your graphic design, content writing, motion graphics and WordPress development projects.
Learn how offshoring improves your productivity and helps grow your business.
The comprehensive offshoring primer for business owners and managers.
Hear from some delighted clients, and see our staff and facilities for yourself.
All your questions answered. Even those you hadn’t thought to ask yet.
Deep-dive into the details of offshoring. Research reports, fact sheets & more.
Unlock the full potential of outsourcing with ease and discover the perfect fit for your organization. Our comprehensive range of offshore roles can help streamline your operations and make outsourcing simple.
Can't find what you're looking for? View the full list of roles here.
Outsourcing an entire department or division in your business can lead to major efficiency gains. For successful team structures, local market recruitment advice and suggested staff to leader ratios, select one of the common teams that can be easily outsourced to the Philippines below.
Outsourcing is a very versatile strategy suitable for businesses of all shapes and sizes. Below are common industries that have successfully implemented an offshore model. Get local insights relevant to your area of specialization, learn what others have done in your industry and leverage their experience.
If you want an insight into how far consumer spending behavior has evolved in recent times, try explaining the ‘layaway’ concept to a millennial. Also known as lay-by in some countries, it involved walking into a physical store, a task many younger shoppers likely consider a nuisance in itself. Then, once they made their ‘purchase’, people were happy to not only leave the item at the store but return multiple times to slowly pay it off. Finally, after several weeks and with the final payment completed, the shopper would finally be allowed to take their prized possession home.
That’s right, Mr and Ms Millennial – buy now, receive later. How absurd!
Today’s shopping experience is all about the here and now. From the credit card boom of the 1980s to the COVID-fuelled demand for touch-free payments, consumers have embraced a world where they can have what they want when they want and not even leave the comfort of their couch to get it. With ‘Buy Now Pay Later’ options, they don’t even initially need the money to purchase it.
At the other end of the transaction spectrum, retailers face an ongoing battle to keep pace with such rapid rates of change. At a time when the shift from bricks-and-mortar stores to online shopping was already gathering momentum, the global pandemic created an environment for eCommerce to explode.
In the U.S. alone, consumers spent $211.5 billion on eCommerce during the second quarter of 2020, the sector accounting for 16.1% of all U.S. sales, up from 11.8% in the first quarter. While many people, particularly younger generations, had already embraced online shopping, the pandemic forced late or hesitant adopters to head online and the numbers have remained strong even as physical stores have once again opened their doors.
Identifying what happens next is the key to success for retailers. One of the trends that emerged during the pandemic was the popularity of home delivery and click-and-collect, with more than 45% of shoppers using the former and an amazing 92% opting to pay online and pick up their purchases in-store or curb-side. Initially born out of necessity, the practice is set to continue to thrive due to its convenience and savvy retailers need to ensure they meet that demand.
Consumers also increasingly expect a seamless experience when it comes to payment. The days of exchanging cash, entering pin numbers and even waiting for credit approval are fast disappearing, with nearly 40% of consumers likely to use touch-free payments via mobile devices or credit cards. In a world where safe hygiene is a greater focus than ever, low-touch services such as self-checkout are winning favor so businesses need to build such capabilities to ensure customers feel comfortable shopping with them.
The latest game changer in consumer spending is BNPL – aka Buy Now Pay Later. As the name suggests, the concept allows shoppers to take home their product immediately and pay later in the form of a payment plan. Without the high interest rate charges of credit cards and the delayed gratification of layaway, BNPL is revolutionizing the retail industry as providers such as Afterpay, Klarna and Sezzle increasingly become an essential offering for shoppers.
The numbers speak for themselves. Management consultants Oliver Wyman estimate BNPL firms facilitated up to $25 billion in transactions in the U.S. during 2020, while Australia-based Afterpay said its active U.S. customer base more than doubled to 6.5 million in 2019/20 fiscal year. The payment option is also a clear favorite among the big-spending millennial demographic, with Afterpay revealing more than half its U.S. customers are aged 25-40.
As with all innovations, businesses need to weigh up the pros and cons of embracing BNPL programs. When it comes to positives, they include:
As for challenges:
An increasing number of online retailers are also offering ‘Try Before You Buy’ options, which allow customers to try on clothing or test consumer goods in the convenience of their own homes before returning any products they do not want for free or a small fee. A pre-COVID study found as many as a quarter of retailers were planning to incorporate a try-before-you-buy program by 2019 and the subsequent boom in online shopping has merely increased the need for retailers to explore such offerings.
As the habits and behaviors of buyers continue to evolve at pace, businesses need to ensure they are evolving to meet them. The shopping journey has never been more focused on creating a personalized experience - from initial engagement and payment options to post-service care - and retailers have a variety of solutions at their disposal to stand out from the crowd. Better still, outsourcing providers have the people, systems and expertise to deliver such solutions at a fraction of the cost of doing so in-house.
The one certainty about the evolution of consumer spending online is it will continue. Change is a constant in the retail sector and staying abreast of innovations such as BNPL is crucial. Outsourcing is a strategy to help retailers evolve while reaping the many benefits of outsourcing eCommerce tasks.
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