Poorly managed resources can lead to many risks which can indirectly impact a business’ revenue and growth - and ultimately reputation.
As a result, modern businesses are seeking smarter resourcing strategies that will alleviate these risks allowing them to scale and grow in their industry.
A popular resourcing option is back office outsourcing.
Back office outsourcing is the process of hiring an offshore team member to complete the behind-the-scenes tasks that don’t require client/customer interaction.
These non client-facing tasks are often crucial for the success of any business and can be easily overlooked and considered less of a value add. This is how poorly managed resourcing usually begins. Administrative tasks get piled up to the point at which it becomes overwhelming, impacting how effectively an organisation operates.
Staying on top of back office tasks ensures business efficiency - a key component that drives business success.
Despite the myths around outsourcing, sending these administrative related tasks offshore can have major benefits in regards to quality of output.
By outsourcing back office tasks, existing onshore teams will have the capacity to better their quality of work - focusing their time primarily on client-facing tasks. As a result, customer experience will improve, leading to benefits such as, positive word of mouth, better retention rates and increased client acquisition.Other benefits of back office outsourcing are:
However, these tasks will vary depending on the industry you are in.
The Philippines is one of the fastest growing economies in Southeast Asia with over 1.2million employees working in the BPO sector. Aside from their profound English speaking skills, the country also has a 97% literacy rate with hundreds of thousands of university graduates every year.
Filipino staff also have a tendency of being loyal and honest - they take pride in their work and are known for being extremely hard workers.
Outsourcing the tasks that aren’t favoured in onshore teams and outsourcing them to an offshore employee with these tendencies will ultimately lead to an increase in staff happiness amongst local teams - another great benefit of back office outsourcing.
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