Reduce costs and increase profits without compromise. All while accessing a deeper, wider talent pool.
When your offshore team cares about the outcomes of their work, they’ll work harder and commit to continuous improvement.
Reap the benefits of big-business infrastructure and proven best-practices without all the usual hassle and expenditure.
Its low living costs and first-class education system are just the beginning. See why the Philippines is the best offshoring destination.
When you partner with the strongest provider, you get the best outcome, and no hidden costs or unforeseen risks.
It’s your team. You have full visibility and control, without having to worry about facilities, operations and regulations.
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As the largest managed operations offshoring provider in the Philippines, we’ve learned a lot. Here are some tips to ensure your success.
Offshore staffing has a bevy of benefits, not least the potential for up to 70% cost savings.
We make it easy and affordable for businesses to build their own full-time, dedicated teams in the Philippines.
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We have 11 locations in purpose-built hubs across the Philippines, giving you the best performance and talent pool possible.
11 state-of-the-art delivery centers, 2 careers centers, 4 prime locations, 21,931 square meters.
Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
Follow our journey from the very beginning to becoming the premier Managed Operations provider in the Philippines.
Business plays a vital role in addressing social and environmental issues in the Philippines
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Learn how offshoring improves your productivity and helps grow your business.
The comprehensive offshoring primer for business owners and managers.
Hear from some delighted clients, and see our staff and facilities for yourself.
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Unlock the full potential of outsourcing with ease and discover the perfect fit for your organization. Our comprehensive range of offshore roles can help streamline your operations and make outsourcing simple.
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Outsourcing an entire department or division in your business can lead to major efficiency gains. For successful team structures, local market recruitment advice and suggested staff to leader ratios, select one of the common teams that can be easily outsourced to the Philippines below.
Outsourcing is a very versatile strategy suitable for businesses of all shapes and sizes. Below are common industries that have successfully implemented an offshore model. Get local insights relevant to your area of specialization, learn what others have done in your industry and leverage their experience.
In the final days of June 2018, at a time when people still traveled the world without masks on their faces and proof of vaccination in their hand luggage, a University of Oxford academic took to the stage at the Aspen Ideas Festival. Rachel Botsman had been invited to the annual gathering in the mountains of Colorado to talk about a couple of subjects close to her heart – technology and trust.
As the author of Who Can You Trust?, she explained that organizations could not assign trust to themselves, that it was only given to them after they had proven themselves trustworthy. She raised concerns about living in a digital age of “trust on speed” and urged her audience to “find the right information, ask the right questions, to slow down and say ‘is this person, is this thing, is this product, is this piece of information worthy of our trust’.”
She then concluded by highlighting that while technology was changing who and how we trust, one thing would never change: “Trust can’t be automated by technology. It can’t be fixed by compliance and regulation. Trust lies with us.”
Almost four years have passed since Botsman stood on that stage and the issues she raised are more pertinent than ever. The global COVID-19 pandemic has inspired a digital revolution, with concepts such as social distancing and remote working forcing people to reimagine how they live. That was highlighted in a recent PwC Pulse survey that found more than 50% of global consumers had become more digital in the past six months, with tech platforms becoming the primary way for most people to connect.
With the public having embraced a digital-first approach, businesses have faced the challenge of getting onboard or being left behind. Tracking tens of billions of online transactions to retail sites, the Adobe Digital Economy Index forecast global eCommerce spending to surge past $4 trillion last year and that is only set to grow as brands deploy new digital processes to reach out to new consumers and better serve their existing ones.
Amid such rapid and revolutionary change, there is no excuse for an organization not to take the time to consider why trust is important in business and especially in a digital world.
Secrets are few and far between in a digital economy. While connected devices provide companies with greater access to consumer data than ever before, those consumers also have unprecedented scope to study the internal operations of the businesses they deal with. Building trust in business relationships has never been more important and at the top of the list is how companies manage, secure and share their customer data. Get the trust formula right and access to all that valuable data is assured. Get it wrong and the ramifications can be dire.
Transparency has never been more important for consumers. Where companies could previously sidestep or dismiss concerns about issues such as safety, ethics and sustainability, digital technology is allowing them to gain greater insights into the organizations they partner with and those that fail to provide full transparency will see trust erode. A study by Accenture found that companies setting false expectations was the top frustration among consumers, with 63% saying it would prompt them to look for alternative providers and 53% would immediately stop doing business with the company.
Conversely, the digital boom is allowing companies to harvest huge swathes of data from customers and that has prompted the rise of an entire industry focused on not only determining how to capture, use and secure it but earn the trust of the people it comes from. A global survey of almost 600 businesses found 79% of companies collect data directly from individuals’ online activities and while the general public once accepted this as a fact of consumer life, the modern shopper is increasingly placing conditions upon their willingness to share information.
Headlines about major data breaches cause fear among consumers and headaches for organizations, which is why companies that can guarantee they have data protection safeguards in place are on a fast-track to building trust in business. Look no further than the likes of tech giants Google, Apple and Amazon, which have placed data security at the core of their marketing. They have realized that assuring customers their data is safe is crucial to building trust and, in turn, monetizing the data by using it to personalize offerings, create new products and services, and diversify into new markets.
Trust relies on a strong business-partner relationship and in the digital age, there are a number of ways companies can help achieve that.
The advancement of digital technology is destined to be one of the 21st century’s greatest business stories but it will quickly become a tale of woe for companies that fail to build digital trust with their consumers. Ensuring data privacy and security is essential but that is only the start of the journey. Maximizing trust requires organizations to put it at the heart of their strategies, which may require an investment in time and effort but the pay-off will be well worth it.
With eCommerce booming on the back of the COVID-19 pandemic, many operators are struggling to keep up with inquiries, requests and follow-ups. Fortunately help is at hand in the form of outsourcing and this blog highlights six reasons to consider looking offshore for customer support.
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