Reduce costs and increase profits without compromise. All while accessing a deeper, wider talent pool.
When your offshore team cares about the outcomes of their work, they’ll work harder and commit to continuous improvement.
Reap the benefits of big-business infrastructure and proven best-practices without all the usual hassle and expenditure.
Its low living costs and first-class education system are just the beginning. See why the Philippines is the best offshoring destination.
When you partner with the strongest provider, you get the best outcome, and no hidden costs or unforeseen risks.
It’s your team. You have full visibility and control, without having to worry about facilities, operations and regulations.
Learn your offshoring options and explore the benefits of Managed Operations over less effective models.
As the largest managed operations offshoring provider in the Philippines, we’ve learned a lot. Here are some tips to ensure your success.
Offshore staffing has a bevy of benefits, not least the potential for up to 70% cost savings.
We make it easy and affordable for businesses to build their own full-time, dedicated teams in the Philippines.
Meet the team behind our successful journey to becoming the largest offshoring provider in the Philippines.
We have 7 CBD locations in purpose-built hubs across the Philippines, giving you the best performance and talent pool possible.
7 state-of-the-art delivery centers, 2 careers centers, 4 prime CBD locations, 21,100 square meters.
Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
Follow our journey from the very beginning to becoming the premier Managed Operations provider in the Philippines.
Business plays a vital role in addressing social and environmental issues in the Philippines
A creative design agency powered by MicroSourcing, for your graphic design, content writing, motion graphics and WordPress development projects.
Learn how offshoring improves your productivity and helps grow your business.
The comprehensive offshoring primer for business owners and managers.
Hear from some delighted clients, and see our staff and facilities for yourself.
All your questions answered. Even those you hadn’t thought to ask yet.
Deep-dive into the details of offshoring. Research reports, fact sheets & more.
Building a successful offshore team starts with a detailed job description for every role. Below are some of the common positions that can be easily outsourced to the Philippines. We also provide you with local market recruitment advice, detailed job descriptions, common software used and more.
Outsourcing an entire department or division in your business can lead to major efficiency gains. For successful team structures, local market recruitment advice and suggested staff to leader ratios, select one of the common teams that can be easily outsourced to the Philippines below.
Outsourcing is a very versatile strategy suitable for businesses of all shapes and sizes. Below are common industries that have successfully implemented an offshore model. Get local insights relevant to your area of specialization, learn what others have done in your industry and leverage their experience.
Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
Predicting eCommerce industry trends has never been an easy task. The rapid and relentless pace of technological change means making such predictions is a risky business, let alone when coupled with societal shifts as consumers and companies increasingly expect more from the digital platforms that already serve them.
Now, 2020 has thrown an entirely new factor into this heady mix, a global pandemic no one saw coming and has changed the consumer landscape forever. In Australia alone, a recent Australia Post report found eCommerce sales grew by 80% year-on-year in the eight weeks after the WHO pandemic declaration for COVID-19.
And while some will say that was to be expected during lockdowns, it has been interesting to see an unmistakable shift in consumer habits even as people around the globe are granted more freedoms. In the UK, 40% of people who returned to shopping found the experience less enjoyable compared to before the onset of the pandemic.
With COVID-19 likely to be an ongoing part of our lives into the future, millions of consumers are creating and reinforcing new online buying behaviors and habits. eCommerce and online retail orders are soaring across the globe and analysts from Bank of America Merrill Lynch are among the experts who believe we are set to see accelerated macro trends that would have normally taken years to play out.
Amid such revolution, specific eCommerce industry trends are coming to the fore, and it has never been more important for retailers to strategically plan for ways to compete for consumer dollars online.
AI is not a new trend, having slowly worked its way into many aspects of online retail operations. However, what is crucial for businesses to appreciate in 2020 is the rate of growth in the field. The ability to work with individual purchasers’ data to predict behaviours and desires and, in turn, recommend options or products is revolutionizing the online shopping experience, and businesses yet to embrace the concept risk being left behind.
AI is also playing a pivotal role in marketing by allowing merchants to utilize search histories and remind past customers of their website and products via digital advertising. Chatbots and their ability to utilize natural language recognition are another valuable addition to eCommerce sites that are providing the ability to answer customer queries 24/7.
While start-up eCommerce stores may feel such technology is out of reach, the joy of the online world is there are options to outsource to overseas web designers, data analysts and digital marketers at a fraction of the cost. The key is to get onboard because AI is definitely here to stay.
The day is fast approaching when consumers will expect they can shop on their phone just as easily as via a desktop. While mobile rates of conversion have been impacted by loading speeds, many online retailers are moving to progressive web applications (PWAs) that load faster, have the ability to work offline and give shoppers an app style of experience, along with other technical benefits. The mobile shopping trend is likely to become an ingrained part of our consumer psyche, with retailers benefiting as we increasingly shop during our commute or from the comfort of our lounge.
One of the enduring legacies of online retail will be the rise of manufacturers and brands selling direct to consumers – and the likely decline of traditional physical retailers. Where the likes of Bloomingdales and Macy’s were once synonymous with the shopping experience, today it is increasingly likely consumers will buy directly from the companies responsible for creating their favourite goods, a trend that has been accelerated by the global conditions of a pandemic. Cutting out the middleman is smart business for the manufacturers and brands as it can potentially increase their profit margins and allow them to compete with start-ups that are already digitally native.
While social platforms have previously rolled out features such as embedded links, clickable products in posts and paid advertising, shoppers still needed to be directed to a business’s eCommerce website. However, the recent launch of Checkout on Instagram and Facebook has changed the game by ensuring users can complete their entire purchase within their social media account. Such technology means it won’t be long before the number of online shoppers who have purchased via a social post starts to soar from its current mark of 55%, according to Avionos.
With the likes of voice commerce, virtual or augmented reality and omni-channel also making their mark on the eCommerce experience, it is essential businesses are strategic and resourceful when it comes to planning for their digital future. This includes exploring the potential for offshore outsourcing to deliver software and website development or more day-to-day operational tasks so local teams can be directed towards more high-value tasks.
Download our Future trends in eCommerce eBook to find out more about what lies ahead for the industry.
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