Reduce costs and increase profits without compromise. All while accessing a deeper, wider talent pool.
When your offshore team cares about the outcomes of their work, they’ll work harder and commit to continuous improvement.
Reap the benefits of big-business infrastructure and proven best-practices without all the usual hassle and expenditure.
Its low living costs and first-class education system are just the beginning. See why the Philippines is the best offshoring destination.
When you partner with the strongest provider, you get the best outcome, and no hidden costs or unforeseen risks.
It’s your team. You have full visibility and control, without having to worry about facilities, operations and regulations.
Learn your offshoring options and explore the benefits of Managed Operations over less effective models.
As the largest managed operations offshoring provider in the Philippines, we’ve learned a lot. Here are some tips to ensure your success.
Offshore staffing has a bevy of benefits, not least the potential for up to 70% cost savings.
We make it easy and affordable for businesses to build their own full-time, dedicated teams in the Philippines.
Meet the team behind our successful journey to becoming the largest offshoring provider in the Philippines.
We have 7 CBD locations in purpose-built hubs across the Philippines, giving you the best performance and talent pool possible.
7 state-of-the-art delivery centers, 2 careers centers, 4 prime CBD locations, 21,100 square meters.
Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
Follow our journey from the very beginning to becoming the premier Managed Operations provider in the Philippines.
Business plays a vital role in addressing social and environmental issues in the Philippines
A creative design agency powered by MicroSourcing, for your graphic design, content writing, motion graphics and WordPress development projects.
Learn how offshoring improves your productivity and helps grow your business.
The comprehensive offshoring primer for business owners and managers.
Hear from some delighted clients, and see our staff and facilities for yourself.
All your questions answered. Even those you hadn’t thought to ask yet.
Deep-dive into the details of offshoring. Research reports, fact sheets & more.
Building a successful offshore team starts with a detailed job description for every role. Below are some of the common positions that can be easily outsourced to the Philippines. We also provide you with local market recruitment advice, detailed job descriptions, common software used and more.
Outsourcing an entire department or division in your business can lead to major efficiency gains. For successful team structures, local market recruitment advice and suggested staff to leader ratios, select one of the common teams that can be easily outsourced to the Philippines below.
Outsourcing is a very versatile strategy suitable for businesses of all shapes and sizes. Below are common industries that have successfully implemented an offshore model. Get local insights relevant to your area of specialization, learn what others have done in your industry and leverage their experience.
Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
Buzzwords are all the rage in the corporate world. From ‘360 reviews’ and ‘hyperlocal’ to ‘synergy’ and ‘customer-centric’, hundreds of business concepts have been distilled into catchy words or phrases and gathered momentum as they swept offices across the world. Some come and go. Others become cliches. Then there are those that so perfectly capture a concept that their importance grows rather than fades.
Omnichannel is one such buzzword.
Defined as a multichannel approach to sales that seeks to provide customers with a seamless shopping experience, omnichannel solutions have evolved in recent years to cater for the growing number of ways people interact with retailers. Whether shopping online from a desktop or mobile device, by telephone or in a brick-and-mortar store, it’s all about allowing customers to get what they need when and where they want it without disruption.
For example, step inside the world of outdoor wear retailer Timberland and you’ll find a company that knows all about the importance of omnichannel marketing. Upon entering one of their physical stores, customers are handed tablets boasting ‘near-field communication’ technology that allows them to interact with the products they are interested in. Product information and special deals are only a tap of the screen away – reducing the need to interact with sales staff - while personalization software collects and stores information from shoppers’ searches to promote related products.
Better still, shoppers can use the tablets to create wish lists to be sent to their email addresses. That’s right – browse instore, place orders from home. It’s all about creating a personalized shopping experience and increasing the chances that browsers will become buyers.
While omnichannel eCommerce is nothing new for many retailers, it was only a couple of years ago that the concept tended to refer to a combination of store, website and app but with limited interaction between the channels. A 2019 study showed just 30% of retailers allowed shoppers to reserve an item online and pick it up in-store, while a mere 7% provided customer support through video chat.
Then came the COVID-19 pandemic and retailers were forced to rethink their omnichannel efforts or risk being left behind. With many physical stores forced to close or in-store traffic dramatically reduced, there was a greater need to embrace eCommerce and it was the nimble and progressive organizations that were able to provide unified omnichannel experiences that shone, while less agile operations struggled to keep pace.
Strategies such as ‘buy online and pick up in-store’ and implementing third-party delivery channels have become the norm and it’s not just retailers that are upping the omnichannel ante. Some financial services and banks were forced to temporarily close physical branches and have increasingly pushed for contactless interactions such as online banking and ATMs. Similarly, the healthcare industry is meeting the growing demand for virtual transactions by offering secure online payments and medical appointments via video conferencing.
COVID-19’s impact on omnichannel was reinforced in the Voice of the Retail Industry Survey conducted in July 2020 as the pandemic took increasing hold. Despite the uncertain financial outlook, countless respondents said their organizations would accelerate investment in key aspects of omnichannel, with many turning to third parties to drive digital sales. More than half also predicted that a likely effect of COVID-19 would be their business looking to sell through digital channels such as marketplaces or social media sites.
With the lines blurring between online and in-person purchases, it was – and continues to be – increasingly important for retailers to no longer think of customer engagement in silos but as one best practice omnichannel approach.
A customer journey is as it sounds – the path a person takes from when they first discover a brand or product until they make a purchase. Ideally, they would be predictable journeys and therefore make it simple for retailers to cater for their needs. However, the omnichannel era has ensured that is never going to be the case.
Once customers may have browsed a catalogue or encountered an advertisement before visiting a bricks-and-mortar store to make their purchase, today’s consumers are engaging with the likes of search engines, social media, paid ads, email marketing, YouTube videos, influencers, bloggers and brand advocates. Then, when it comes time to purchase, they have a myriad of options – many that do not even see them connect with the actual retailer of choice.
By mapping a customer’s journey – be it a specific group, a prospect/target or a customer segment - businesses are better positioned to create an experience where their expectations are met when buying a product. Accenture has found that 68% of customers have changed a provider because of bad service and that is why it is essential businesses do everything they can to bring better value and improve customer satisfaction. Building a customer journey map that, among other things, highlights where customers interact with a brand and defines their intentions at each stage allows organizations to clearly identify what works, what doesn’t and what needs to change.
With the rise of omnichannel, it has never been more important for businesses to create and roll out plans that facilitate seamless experiences for their customers. When looking for ways to improve in the space, consider the following tips:
Establishing omnichannel support teams is too important to be left to chance. That’s why an increasing number of businesses are outsourcing to experts in the field to ensure they can access top resources at lower costs. Benefits include:
A smarter approach to omnichannel strategies is within reach. It’s just a matter of knowing where to turn. Read this case study to get an insight into how one company achieved 24/7 customer support via offshoring.
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