Data security & Compliance

MicroSourcing is the partner for secure, compliant offshoring solutions.

Data and compliance

At MicroSourcing, we understand the critical importance of keeping your sensitive information secure when sending it overseas.

Our robust data security and stringent compliance controls are ingrained into every aspect of our service delivery model.

ISO 27001 and 9001 certifications

MicroSourcing is ISO 27001 and ISO 9001 certified and is audited yearly by SGS, an internationally renowned and recognized auditing firm.

ISO 27001

ISO 27001 CERTIFICATION

Signifies that we can expertly establish, implement, maintain and continually improve an information security management system within an organization, including the assessment and treatment of risks.

ISO 9001

ISO 9001 CERTIFICATION

Signifies that we can consistently provide services that meet customer, statutory and regulatory requirements.

IT data privacy protocols and standards

As our employees work across in-center, hybrid and remote work setups, all of our workstations are fully customizable to client requirements with the following IT security features.

Disablement of USB ports and optical drives.
Disablement of USB ports and optical drives.
Encryption of hard drives.
Encryption of hard drives.
Server options for VLANs, physically segregated network partitions and MPLS links.
Server options for VLANs, physically segregated network partitions and MPLS links.
Installation of approved anti-virus software on all Windows-based systems.
Installation of approved anti-virus software on all Windows-based systems.
Regular patch updates.
Regular patch updates.
Multi-factor authentication.
Multi-factor authentication.
Symantec End Point Protection with a central management server.
Symantec End Point Protection with a central management server.
Unified threat management devices with fully adjustable data and content filtering.
Unified threat management devices with fully adjustable data and content filtering.
Fully redundant network infrastructure with automatic fail-over.
Fully redundant network infrastructure with automatic fail-over.
Information security policies prohibiting unlawful activities and unauthorized commercial use of systems.
Information security policies prohibiting unlawful activities and unauthorized commercial use of systems.
Prohibition of unauthorized activities such as using personal ICT equipment.
Prohibition of unauthorized activities such as using personal ICT equipment.

Business continuity and disaster recovery

MicroSourcing recognizes the importance of business continuity and disaster recovery management. Every MicroSourcing facility provides 100% infrastructure redundancy and world-class business continuity processes, including:

98% uptime guarantee (SLA)
98% uptime guarantee (SLA)
Backup generators
Backup generators
Multiple internet connections from tier-1 providers
Multiple internet connections from tier-1 providers
24/7 IT support on-site with MCP, CCNA, Network+, and Server+ certifications.
24/7 IT support on-site with MCP, CCNA, Network+ and Server+ certifications.

Risk management

MicroSourcing has implemented various risk management measures with all offices located in private compounds with access points monitored by security cameras. The office buildings in which we operate have their own security guards and strict protocols for the delivery of and extraction of assets, and entry of people.

Hiring stage employee third-party background investigation.

Hiring stage employee third-party background investigation.

Offices fit with sprinklers and central fire detection panels.

Offices fit with sprinklers and central fire detection panels.

Office access points are guarded by security cameras and security guards.

Office access points are guarded by security cameras and security guards.

Access doors are controlled by network-driven proximity card devices.

Access doors are controlled by network-driven proximity card devices.

Offboarding process includes the deactivation of employee accounts, access passwords and proximity cards.

Offboarding process includes the deactivation of employee accounts, access passwords and proximity cards.

Special work floors to prohibit personal belongings and electronics.

Special work floors to prohibit personal belongings and electronics.

Employment contracts clauses can include NDAs and non-competes.

Employment contracts clauses can include NDAs and non-competes.

All offices are located in private compounds.

All offices are located in private compounds.

Private security guards operate our front desk and monitor the security cameras we have installed all over our offices.

Private security guards operate our front desk and monitor the security cameras we have installed all over our offices.

Candidate clearances from neighborhood councils and the National Bureau of Investigation (NBI).

Candidate clearances from neighborhood councils and the National Bureau of Investigation (NBI).
Remote work and work from home functionality

Remote work and work from home functionality

MicroSourcing understands the need for remote or work-from-home solutions and has implemented robust measures to ensure data security in such scenarios. We take a client-centric approach, providing connectivity, staff deployment, office space and hardware, while clients equip their offshore staff with necessary tools and systems - keeping client data under their control.

We work with our clients to implement industry best practices for remote setups, including access controls and compliance with regulations like HIPAA, PCI DSS and emergency protocols. Our customizable solutions enable secure remote operations while prioritizing client data protection.

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