Team Profile

Technical support outsourcing to the Philippines

Technical support teams deal with a wide range of evolving technical issues requiring them to stay updated on the latest technologies and trends.

Time management is a significant challenge for technical support teams as they strive to meet tight deadlines while providing prompt and efficient solutions to customers' problems.

Communication barriers, such as language differences or technical jargon, can create difficulties in effectively conveying solutions and instructions to customers.

Handling frustrated or irate customers can be emotionally taxing for technical support teams, requiring them to remain patient and empathetic while working towards a resolution.

The Philippines can offer support.

Why MicroSourcing?

No hidden costs. No unforeseen risks.
When you partner with the strongest provider, you get the best outcome.
active clients across various industries
600+ active clients across various industries
offshore employees
8,000+ offshore employees
 strategically located offices
12 strategically located offices

Why outsource technical support teams?

Outsourcing allows access to specialized technical expertise, easing the burden of handling diverse and evolving technical issues.
Organizations leverage the flexibility of a global workforce to optimize time management and meet support demands across different time zones.
Multilingual outsourced teams ensure effective communication with customers from various language backgrounds.
Dedicated outsourcing partners can handle customer interactions, alleviating emotional stress on in-house technical support teams.

What technical support roles can you outsource with MicroSourcing?

MicroSourcing is the leading outsourcing provider in the Philippines, building full-time, dedicated teams for its clients while taking care of everything on the ground.

  • Application Support Analyst
  • Customer Support Representative
  • Help Desk Analyst

MicroSourcing client results

Group 963
Productivity increased by 300%
Group 961
Labor cost savings
up to 86%

How does offshoring with MicroSourcing work?

1
collaborate

Collaborate

We discuss your offshore resourcing requirements
2
recruit

Recruit

We recruit and employ your offshore team
3
Support

Support

We support the operation of your offshore team

Interested in recruiting technical support teams in the Philippines?

Our friendly experts can answer any questions you have or provide a free consultation to discuss how offshoring can work for you. We’ll get back to your inquiry within one business day.

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