Reduce Cost
Reduce Cost

Reduce costs and increase profits without compromise. All while accessing a deeper, wider talent pool.
Increase Quality & Efficiency
Increase Quality & Efficiency

When your offshore team cares about the outcomes of their work, they’ll work harder and commit to continuous improvement.
Scale Fast
Scale Fast

Reap the benefits of big-business infrastructure and proven best-practices without all the usual hassle and expenditure.
Why The Philippines?
Why The Philippines?

Its low living costs and first-class education system are just the beginning. See why the Philippines is the best offshoring destination.
Why MicroSourcing?
Why MicroSourcing?

When you partner with the strongest provider, you get the best outcome, and no hidden costs or unforeseen risks.
How Offshoring Works
How Offshoring Works

It’s your team. You have full visibility and control, without having to worry about facilities, operations and regulations.
Outsourcing Models
Is It For You?

Learn your offshoring options and explore the benefits of Managed Operations over less effective models.
The Keys to Success
The Keys to Success

As the largest managed operations offshoring provider in the Philippines, we’ve learned a lot. Here are some tips to ensure your success.
Offshore Staffing
Offshore Staffing

Offshore staffing has a bevy of benefits, not least the potential for up to 70% cost savings.
Company
Company

We make it easy and affordable for businesses to build their own full-time, dedicated teams in the Philippines.
People
People

Meet the team behind our successful journey to becoming the largest offshoring provider in the Philippines.
Locations
Locations

We have 11 locations in purpose-built hubs across the Philippines, giving you the best performance and talent pool possible.
Facilities
Facilities

11 state-of-the-art delivery centers, 2 careers centers, 4 prime locations, 21,931 square meters.
ISO Certifications
ISO Certifications

Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
History
History

Follow our journey from the very beginning to becoming the premier Managed Operations provider in the Philippines.
Corporate Social Responsibility
Corporate Social Responsibility

Business plays a vital role in addressing social and environmental issues in the Philippines
MicroCreatives
MicroCreatives

A creative design agency powered by MicroSourcing, for your graphic design, content writing, motion graphics and WordPress development projects.
Blog
Blog

Learn how offshoring improves your productivity and helps grow your business.

eCourse
eCourse

The comprehensive offshoring primer for business owners and managers.

Videos
Videos

Hear from some delighted clients, and see our staff and facilities for yourself.

FAQs
FAQs

All your questions answered. Even those you hadn’t thought to ask yet.

Whitepapers and eBooks
Whitepapers and eBooks

Deep-dive into the details of offshoring. Research reports, fact sheets & more.

Select Your Job Profile

Unlock the full potential of outsourcing with ease and discover the perfect fit for your organization. Our comprehensive range of offshore roles can help streamline your operations and make outsourcing simple.

Can't find what you're looking for? View the full list of roles here.

Select Your Team

Outsourcing an entire department or division in your business can lead to major efficiency gains. For successful team structures, local market recruitment advice and suggested staff to leader ratios, select one of the common teams that can be easily outsourced to the Philippines below.
Select Your Industry

Outsourcing is a very versatile strategy suitable for businesses of all shapes and sizes. Below are common industries that have successfully implemented an offshore model. Get local insights relevant to your area of specialization, learn what others have done in your industry and leverage their experience.

Data security and compliance
Data security and compliance

MicroSourcing ensures your data is secure and meets outsourcing compliance standards.

Need superior IT support engineers? Outsourcing IT support to the Philippines will give you the best service and good culture-fit with great value so you can scale your team as needed. Here’s what you need to know…

Back in the late 1990s and early 2000s, when the BPO industry first emerged in the Philippines, it was built around customer service roles.

One of those roles was that of technical support. So the Philippines has a long and well-respected track record in providing offshore tech support talent (for both hardware and software). Indeed, there are now approximately 800,000 BPO employees involved in customer service and technical support (voice) and close to 100,000 employees supporting pure IT processes.

But recently the role of technical support has branched, somewhat. Now, in addition to standard technical support specialists, many companies are hiring technical support engineers in the Philippines. Tech support engineers differ from standard tech support, in that they don’t just provide customer support; they’re also able to design processes, and manage/maintain tools related to the product or service being provided to consumers. (Tech support engineers do, however, often provide regular tech support too.)

Book a Free Consultation

Want a technical support engineer – or an IT support team – in the Philippines?

Technical and IT Support Engineer Experience

In our experience hiring for this type of role, tech support engineers in the Philippines are usually Tier 2 or Tier 3 level technical support specialists. Technical support roles normally progress from entry level to subject matter experts, and this progression is often accelerated by their employers, who provide dedicated technical upskill training for candidates.

Tier 1
Tier 1
(Junior)

This is an entry level position, usually supporting one type of product/technology, for example, mobile or telco technical support.

Usually only tech support specialists

Tier 2
Tier 2
(Intermediate)

Knowledgeable in two or more types of products or technologies, and can support multiple types of business-to-consumer (B2C) transactions.

May be tech support engineers

Tier 3
Tier 3
(Senior)

Has knowledge and experience supporting a wider range of products or technologies. Tier 3 tech support specialists are considered subject matter experts who can handle escalations and, in some cases, also business-to-business (B2B) transactions.

May be tech support engineers

Technical support tools

Technical support engineers tend to use tools that are developed internally by their employers – customer relationship management (CRM) tools, ticketing, incident reporting systems, and so on. Employers provide comprehensive training on the use of these tools, as well as communication platforms (e.g. phone hardware, chat and email) during onboarding training.

Save up to 70% on labor and occupancy costs

Because living costs are so low in the Philippines, labor and occupancy costs are too. We can employ and accommodate fully qualified, very experienced technical support engineers in the Philippines to grow your team for up to 70% less than you’d pay in your local employment market. It’s why tech support outsourcing in the Philippines just makes good business sense.

Contact us for salary information

Tips for employing technical support engineers in the Philippines

  • It takes 7-8 weeks to hire a technical support engineer in the Philippines.
  • Technical support engineers have average communication skills compared to customer service ones as they often communicate instructions and troubleshooting steps. Soft skills are not a priority for most employers hiring such a role.
  • Generally, this is an intermediate to senior level role, with at least 3 years of relevant work experience.
  • Thanks to their seniority and experience, tech support engineers can work under minimal supervision and can be a go-to subject matter expert for junior members or the team.
  • A technical support engineer may be exposed to a single type of product or technology that he/she has mastered over time.

Sample technical support engineer profiles

technical support engineer

SKILLS

  • Visual Basic, C, Perl, Python and ITIL
  • Office 365 Exchange (Online) administration
  • Legal practice system administration (TimeSolv and Amicus)
  • Mobile device configuration and troubleshooting
  • Windows Server 2008 and 2012 Administration
  • Active Directory 2003 users and computers administration
  • Exchange Server 2010 and Office 365 User and Shared Mailbox administration
  • MS Lync (Skype for Business) administration
  • Citrix and VMware administration and troubleshooting
  • Delta Data Warehouse and ECM Documentum access administration
  • Oracle 11i and R12 access administration and troubleshooting

RECENT ROLES

  • Information Security Engineer
  • IT Support
  • IT Service Desk Analyst
technical support engineer

SKILLS

  • Network Technology: Local Area Network (LAN), Wide Area Network (WAN) and cabling structure
  • Able to operate, troubleshoot and configure equipment such as modems and personal computers
  • Knowledgeable in various operating systems and software applications
  • Operating Systems: Basic UNIX, MS-DOS and Windows 3.11/9x/2000/XP/W7
  • Software Applications: Basic Programming, Turbo Pascal, Turbo C, MS Office and My SQL

RECENT ROLES

  • Systems Administrator
  • Systems Engineer
  • Technical Support

Interested in recruiting team(s) in the Philippines?

Since our inception in 2006, MicroSourcing has become one of the biggest providers of offshoring solutions in the Philippines. We can help you build a dedicated team in the Philippines, regardless of the roles and level of specialization you require. MicroSourcing is backed by our parent company, Probe CX, one of Australia’s fastest-growing offshoring solution and customer engagement firms. So, it’s safe to say we’re experts in outsourcing to the Philippines.

Call +1 888-731-0023 today or send us an email to discuss your company’s offshoring needs.

Additional resources

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ECOURSE

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EBOOK

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CASE STUDY

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