Team Profile

Customer service outsourcing to the Philippines

For customer service teams, finding the right balance between handling inquiries quickly and providing personalized, empathetic responses can be challenging.

Dealing with irate or demanding customers while maintaining professionalism can be emotionally taxing.

It can be difficult to ensure consistent service quality and information across various communication channels, such as phone, email, chat and social media.

Meeting ever-changing customer expectations, especially in the digital age where customers expect quick resolutions and 24/7 availability, can be demanding.

The Philippines can offer support.

Why MicroSourcing?

No hidden costs. No unforeseen risks.
When you partner with the strongest provider, you get the best outcome.
active clients across various industries
600+ active clients across various industries
offshore employees
8,000+ offshore employees
 strategically located offices
12 strategically located offices

Why outsource customer service teams?

Offshore teams often provide cost-effective labor, allowing companies to allocate resources more efficiently and invest in additional training and technology for better customer service.
Organizations can achieve round-the-clock customer support, addressing the challenge of meeting customer expectations for extended availability by leveraging offshore teams in different time zones.
Businesses can quickly scale their customer service operations up or down based on demand, helping maintain consistency during peak and off-peak periods.
Offshoring allows access to talent with diverse language skills, catering to a broader customer base and enhancing personalized service for various customer groups.

What customer service roles can you outsource with MicroSourcing?

MicroSourcing is the leading outsourcing provider in the Philippines, building full-time, dedicated teams for its clients while taking care of everything on the ground.

What our clients say

Daniel Hastings

Dan Hastings Chief Financial Officer of Oaks Hotels and Resorts

"... grown exponentially since we moved. We found, in Australia, we were challenged by high turnover because it wasn’t a career path for a lot of people, it was a stepping stone to other roles. Our business was just spinning wheels."
Daniel Oh

Daniel Oh Group Legal Counsel at Connective

"What really stood out for us with MicroSourcing was the amount of control we got over staff selection, the IT setup, cybersecurity measures, data protection and the level of support, both in Manila and locally in Australia."
Luke Loeffler

Luke Loeffler Senior Director for Operations at EagleView Technologies

"Take advantage of the direct control and freedom to implement processes and the true partnership that MicroSourcing offers."
Darren Gunton

Darren Gunton General Manager of Marketing at Total Tools

"What I love most about partnering with MicroSourcing is it just makes my life easier."

How does offshoring with MicroSourcing work?

1
collaborate

Collaborate

We discuss your offshore resourcing requirements
2
recruit

Recruit

We recruit and employ your offshore team
3
Support

Support

We support the operation of your offshore team

Interested in recruiting customer service teams in the Philippines?

Our friendly experts can answer any questions you have or provide a free consultation to discuss how offshoring can work for you. We’ll get back to your inquiry within one business day.

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