How outsourcing increases quality and efficiency

We understand that maintaining high quality and efficiency standards can be a challenge for growing businesses. That's why outsourcing to business process outsourcing companies can help. One of the main benefits of outsourcing is the ability to complement in-house employees with offshore teams and individuals who are hard-working and highly productive, making them excellent BPO partners.


Many organizations choose to outsource time-consuming and repetitive tasks to outsourcing BPO companies, allowing local teams to focus their efforts on more productive and rewarding work. By working with BPOs, businesses can improve efficiency, productivity and job satisfaction across an organization, avoiding the fate of poor labor quality and preventing failure.

The ability to spread tasks across in-house and offshore teams also results in fewer errors being made and a lift in standards. Additionally, customer satisfaction levels often rise due to the improved quality of interactions and the ability to provide increased access to services, making it clear why business process outsourcing companies are becoming more and more popular.

Lower labor costs offshore and working across different time zones also allow many businesses to set up 24/7 customer support lines. With BPO providers expertly handling customer service queries while local teams focus on nurturing relationships, businesses can ensure that their customers receive excellent support.

BPO providers can also help take the workload and subsequent pressures off the shoulders of managers by handling the likes of recruitment, training, HR, payroll, IT and labor law compliance. This ensures business leaders are better placed to concentrate on providing the support their teams need to produce excellent results in a timely and cost-effective manner.


How outsourcing solved a labor shortage

Oaks Hotels, Resorts & Suites had a problem. As one of Australia’s largest hotel chains, it was struggling to recruit staff to provide customers with booking and reservations support, particularly late in the evenings and on weekends.

After being introduced to MicroSourcing’s unique offshore model, Oaks rolled out an outsourcing plan that started small before scaling to service onshore customers for longer periods of the day and night. The team now includes a senior operations person, team leaders and junior and senior agents.

To its credit, Oaks invested heavily in training the offshore team to ensure it was aligned with the overarching goals of the business and that has resulted in two great results – an exceptional return on investment and their customers receiving equally exceptional service.

To learn more about Oaks’ offshore experience, watch this video.

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