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Significant Changes in Outsourcing

by: Sarah Joson

Tuesday, January 15, 2013 | Outsourcing News |

Developments in the Global Outsourcing Industry

Businesses back then were mainly seen outsourcing repetitive and basic tasks to save costs and focus more on the core functions of the entire operation. But now, they are also outsourcing to grow and stay competitive.

An article written by Eric Lundquist, VP & Editorial Analyst at InformationWeek Business Technology Network, posted at InformationWeek.com, cited the changes in the outsourcing industry during 2012 along with several forecasts that are likely to happen this year.

Tasks are assumed by other departments.
CIOs used to be the ones who manage the IT budget of the company, but they are now seen prioritizing and focusing more on their basic functions which include securing the data systems, compliance, and troubleshooting. Other IT-related tasks are now executed depending on which department can address the issue best. For example, purchases and invoice materials related to social media accounts are worked on by the marketing department, instead of relaying these to the IT deportment for verification. This, in turn, alleviates strain from the IT department and excessive control as some outsource their tech processes to external service providers.

Rise of BYOD.
In this day and age, it is up to the employees on which hardware they prefer and will use. It has become a "bring your own device" (BYOD) world. The internal IT department no longer has to supervise hardware used by employees, but still manages the software and ISP.

Cloud technology for IaaS.
A business cannot use the infrastructure-as-a-service without heavily using cloud technology. Basically, servers and other IT infrastructure are housed elsewhere, and are outsourced to an external service provider.

Crowdsourced business services.

It is now easier to outsource multiple types of processes. Crowdsourcing sites are everywhere and they even cater to different niches.

Top tech vendors are evolving as well.
It is hard to stay afloat, specifically for tech giants, when a new process comes along. Outsourcing has changed the playing field for renowned hardware firms such as Dell, HP and Microsoft. So what does one do to remain successful? Adapt of course.

More employees are working offshore.
Businesses that want to reach a wider audience and influence more customers outsource majority of their workers to far flung areas. This way, they take advantage of the different time zones and different markets.

On the other hand, here are the predicted trends for the business technology in 2013:  

- Metrics and data will play an important role in shaping an IT business.
- Cloud technology will affect almost every aspect of the business. It was observed that businesses took it one step at a time, costing them more time and money. This year, however, businesses will be seen going directly for the public cloud, prepping each stage rapidly before releasing it to the users and consumers.
- Social network, even if it plays a huge role, will still not be maximized by enterprises. Instead of planning, executives will only look at the results.
- In some cases, interns are the ones who are updated on the newest trends in apps. Businesses should strongly monitor the trends in mobile devices, particularly apps that consumers use. This way, they are not left behind in the deployment and other management processes.

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