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Communication and Management Tips during the RFP Stage

by: Sarah Joson

Tuesday, July 10, 2012 | Outsourcing News |

Johanna von Geyr, Senior Consultant at ISG, a leading technology advisory services company, shared five things that can help clients have a more comprehensive transacting prowess during the sourcing request for proposal (RFP) phase at info.ISG-One.com. Based on the high number of outsourcing transactions last year, ISG identified that it is essential to accurately get the message of the company across all those who will participate during the sourcing RFP stage.

Stakeholder tips during the RFP stage

Stakeholders, in particular, will benefit from a properly-managed sourcing RFP deal, as it will help align the provider to the specific needs of the company, thus making the operation more successful.

1. Assign a chief management team. This group will be responsible in communicating all plans to the departments including C-level subdivisions of a company, as well as internal management that will be receiving the services from the chosen provider. This is also a great way for executives to ensure that somebody will be accountable for the entire project and the functions being worked on by the service provider.

2. Keep communication lines open. There should be a directive that if ever a problem comes up from either side, they should inform the other party properly. Another purpose of having an effective and open communication during the sourcing RFP phase is that if a company has already selected a bidder, but feels like they might need the services of other bidders, it would be easier for them to transact in the future.  

3. Keep the internal group in the loop. First and foremost, everyone in the company should be aware why there’s a sourcing RFP initiative in the first place. Also, if the internal team has questions, even without their supervisors, they should be able to voice out their concerns.

4. Manage your investors. There will be times when the company will perform several sourcing RFP sessions for different functions. It is only normal to review and analyze which specific investors will be affected by the operations.

5. Build a portfolio.
Having a portfolio that describes the operation or end product can help companies land clients in the future. It would be best to document everything early on so it would be easier to explain and show those who will be interested in the product/service.

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