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October 2018 | Outsourcing Blog | BPO Industry Updates and Articles

5 Signs Your Business is Ready to Outsource

by: Sidney Liquigan

Wednesday, October 10, 2018 | Comments (0)

Category: Outsourcing Research / Trends

When you don't have enough resources or time to focus on the growth of your business, it might be time to consider outsourcing. There are also other factors or signs to look out for that can help you decide if you should be outsourcing an area of your business.

Your Business is Growing Fast

Through social media and other forms of innovative marketing techniques, it is now possible for businesses and brands to gain popularity at an accelerated pace. Don't let the hype become just a phase; turn it into long-term success by having a long-term growth plan. As you transition from a startup to a growing business, outsourcing some of your processes is the way to go. Start by outsourcing time-consuming tasks to free up your time to focus on core processes.

You Need Help but You are Not Ready for Full-time Staff

When you don't have the budget or infrastructure to accommodate additional in-house or full-time staff, outsourcing will enable you to expand capacity without the need for fixed costs and investments. With outsourcing, you only get to pay for what you need and have the choice of assigning the tasks only when you need to. This way, you don't have to worry about overhead costs.

You Have IT-enabled Work Processes

Having IT-enabled work processes in your company makes them easier to be performed from a remote or offshore location. IT provides opportunities for processes to be executed simultaneously across networks, even when the process is executed remotely. It also makes it easier to monitor the status of the process, collect and analyze data, and disseminate information.

You're Turning Down Work

When you're already turning down work from potential clients because you’re already at capacity, then it’s time to outsource. You can outsource your back office processes, some of the production work, or your customer service and marketing. Either way, streamlining your operations and outsourcing to offshore providers improves your productivity and provides you with the infrastructure and resources at a fraction of the cost of expanding your in-house team.

You're Going Global

When people reach out to brands and businesses via contact form, chat, email, or call, they expect to get an answer right away. As an international business, you will receive inquiries coming from different time zones. Outsourcing a global support team allow for 24/7 accessibility.

Don't wait until you're overloaded and your business is starting to suffer. If you're hesitant to give up control to offshore delivery centers, you can ease into the idea of outsourcing by going for managed operations. Your managed operations partner will establish, host, and help you manage your offshore team. At the same time, the control over operations is still yours.


7 Tips for Effectively Managing Offshore Teams

by: Sidney Liquigan

Tuesday, October 2, 2018 | Comments (0)

Category: Outsourcing Research / Trends

Offshore outsourcing can go terribly wrong if not managed properly. And this is usually a concern for businesses new to this approach—how do you manage an offshore team if you are physically not with them to oversee operations? Companies looking to offshore outsource part of their business for the first time are often skeptical and hesitant about the results they can expect.

Here are some tips on how you can effectively manage your offshore team.

Screen staff thoroughly

Before hiring your offshore staff, aside from reviewing their resume and interviewing them, practical tests can be inserted in the selection process. This is to find out if their skills and level of professionalism match the requirements of the job, as well as to see if they can work well in this kind of working arrangement.

Focus on communication skills

With English being the universal language, your offshore employees must be able to effectively express themselves in English, both verbal and written. Choose an outsourcing destination where people use English as their second language and even excel in native English, such as the BPO workers in the Philippines.

Hire a local manager

A local team manager who knows the culture of the offshore location and has the experience working in an offshore outsourcing environment will be a priceless asset to your company as it tries to do offshore work for the first time.

Make your values and goals clear Your offshore team is also a part of your company. It is important that they have a clear image of what your business goals are and the purpose of the project they are working on. As they also represent your company and brand, the values must also be clear to them.

Integrate your offshore team into your company

Get to know your offshore employees. Remember to communicate with them personally by asking about their interests and hobbies. Commending them for their work will also boost their confidence and motivation. Doing so will make them feel that they are a part of your company as much as your in-house employees. To build relationships between your in-house and offshore team and promote effective communication, set up an online chat room where both teams can talk about work-related and even miscellaneous topics. Keeping your offshore team updated and in the loop helps in making the workflow more efficient.

Establish a project management system

All teams, both in-house and outsourced, must follow a single, consistent process and transfer deliverables in the same format. Cloud-based software like Jira, Trello, and Asana automate workflow management and allows collaboration across teams work seamlessly. Using tools like these allows everyone involved in the task to access the files in real time. This also makes adding comments and feedback, distributing tasks, and project tracking more efficient.

Be involved

To ensure that you can monitor and manage your offshore team according to your standards, you must have an adequate amount of control over your offshore operations. Look for an outsourcing partner that can manage its workflow independently and efficiently, but at the same time, gives you the amount of control you require. MicroSourcing's approach to outsourcing follows the managed operations model, where clients get the benefits of both outsourcing and managing their own operations in the Philippines without the risks and extra costs.

Conclusion

With help from today's technology, as well as from efficient solutions provided by outsourcing companies, it's now easier to manage an offshore team. Couple that with care and consideration to keep employees engaged and passionate about working towards your business vision and goals.