by: Sarah Joson
Monday, January 14, 2013 | Outsourcing News |
A list of the upcoming developments in the business process outsourcing (BPO) industry was recently published at DataMark.net. The report states that the trends will be more mainstream and measurable. Also highlighted in the study are the use of social media, online avenues, and insourcing.
Here’s the full list that can help business owners, as well as BPO start-ups, to manage their way through outsourcing this year:
1. Mobile apps will be more accessible.
Over the years, outsourcing service providers have noticed that there are now more potential customers who are constantly using their mobile devices. This 2013, IT departments of these providers will look into developing more user-friendly applications to tap probable clients, and increase their exposure to the market.
2. Social media will work overtime.
Businesses that operate only during weekends, but have social media profiles, have more work cut out for them, because the popular way for customers who want to reach out to companies is the use of Facebook, Twitter, etc., which are available every day, every hour.
3. Gamification to fuel competition.
Much like in the realms of gamers, companies will begin to brag about their achievements and awards to entice more potential clients.
4. Stronger currencies to drive insourcing.
Since the dollar has become weaker in renowned outsourcing destinations such as India and China, companies based in the US are starting to strongly consider insourcing and nearshoring.
5. Mexico will dominate in 2013.
Mexico was seen improving steadily in different aspects, even with the resonating issues on cartel wars. These include labor productivity growth, education, broadband access, infrastructure development, and labor productivity growth.
6. Chromebook will soon replace paper documents.
With the continuous adoption of cloud technology, organizations will begin using tools that are cloud-friendly. Chromebook will help the use of cloud technology prosper.
7. Stricter cloud regulations.
We all know how customers react if their favorite website, which they have probably paid for to access its services and products, experience downtime. Although apologies are widely acceptable, sooner or later, customers will be looking for support from government bodies to become firmer when it comes to business continuity and disaster recovery plans.
8. The internet will be maximized by BPOs.
BPOs will use the internet to connect everything and everyone to gather and monitor data better. Information can either be restricted or granted with a click of a button, and data will be more accessible to those who need it instantly.
9. Helpful metrics.
Data from business processes will be a crucial tool that could help organizations grow. It will be collected, identified, and then labelled to give thought leaders a better idea of what’s really going on in the business.
10. Outsourcing will be viewed 360 degrees.
Business executives will soon realize that offshoring is not always the answer to their problems. However, it is still a strong factor for major players to stay ahead of the game, if not survive the tight competition.