Sean Baker

Sean Baker

Head of Sales - Australia & NZ
Managing direct and indirect sales efforts to ensure client outsourcing success.

Sean brings more than 20 years of sales and executive management experience to MicroSourcing, growing and scaling emerging and established businesses across Australia, New Zealand and the US.

Before MicroSourcing, Sean worked in business development, marketing and sales executive roles. Since joining MicroSourcing in 2016, Sean continues to work one-on-one with our clients to identify opportunities to reduce costs and improve efficiencies through our Philippines' outsourcing model.

Sean is passionate about helping businesses embrace the benefits that offshoring has to offer. His ability to recognise areas of opportunity within our clients and provide solutions that reduce costs and improve efficiencies, makes Sean a valuable asset to the MicroSourcing sales team.

Written posts

Stay remote, go hybrid or head back to the office?

Stay remote, go hybrid or head back to the office?

If the headlines are to be believed, a war is brewing in the modern workplace.

The future of customer experience

The future of customer experience

Customer experience has long been talked about in boardrooms but many people would question whether it has always been acted upon. While it’s all..

The impact of quiet quitting on business and how to address it

The impact of quiet quitting on business and how to address it

It is fair to say Kevin O’Leary knows a thing or two about business. Nicknamed ‘Mr Wonderful,’ the Canadian entrepreneur is estimated to be worth..

Six tips for managing companies through a recession

Six tips for managing companies through a recession

There has been much discussion in recent months about whether the United States is in a recession. Based on the general definition – two consecutive..

How to balance cost and quality in CX

How to balance cost and quality in CX

The red pen is out in earnest. Between soaring inflation, the lingering impact of the global pandemic and supply chain issues, executives and..

The complete guide to FinTech outsourcing

The complete guide to FinTech outsourcing

The FinTech industry has been thriving thanks to its ability to leverage digital transformation to offer regular financial services at a lower cost...

30 questions to ask your outsourcing provider

30 questions to ask your outsourcing provider

There is a lot to like about outsourcing. From increasing efficiencies and easing pressure on in-house employees to saving money via reduced labor..

Ultimate guide to outsourced data entry services

Ultimate guide to outsourced data entry services

It would be fair to say that data entry is not considered the most glamorous of career options. In a world where children increasingly want to grow..

The definitive guide to hiring outsourced employees

The definitive guide to hiring outsourced employees

There comes a time in the evolution of many organizations when someone finally broaches a delicate subject. For some, it is because business is..

8 hidden costs of outsourcing - and how to mitigate them

8 hidden costs of outsourcing - and how to mitigate them

For an industry that has been on the rise for several decades, outsourcing shows no signs of slowing down. Valued at $187 billion in 2018, the..

How to build a risk management strategy

How to build a risk management strategy

Not so long ago, leading consulting firm PwC conducted a survey of almost 1,400 chief executives from more than 90 countries. It was the kind of..

Why hire offshore virtual assistants?

Why hire offshore virtual assistants?

Virtual assistants are responsible for providing support to organizations from remote locations. They usually perform administrative duties such as..

The ultimate collection of HR outsourcing statistics

The ultimate collection of HR outsourcing statistics

Skip straight to the statistics summary

A guide to FP&A in 2022: the best tools and why to adopt them

A guide to FP&A in 2022: the best tools and why to adopt them

FP&A stands for “Financial Planning and Analysis” or “Financial Planning and Analytics”. Gartner describes FP&A as a “set of four activities that..

Lessons from the Great Re-evaluation

Lessons from the Great Re-evaluation

Before we get started, the Great Re-evaluation is a term that stems from another - The Great Resignation. Let’s start there. The Great Resignation is..

The importance of trust in a digital-first world

The importance of trust in a digital-first world

In the final days of June 2018, at a time when people still traveled the world without masks on their faces and proof of vaccination in their hand..

The future of B2B sales: the new buying journey

The future of B2B sales: the new buying journey

Organizations engaged in business-to-business (B2B) sales are starting to implement new digital channels as a way to remain competitive and..

Outsourcing insurance claims handling processes

Outsourcing insurance claims handling processes

The insurance industry’s claims handling processes are quite resource intensive and claims can take a long time to process, from initiation to a..

The definitive guide to outsourcing accounting

The definitive guide to outsourcing accounting

The accounting profession is on the cusp of a revolution. Once an obvious job choice for anyone with a good head for numbers and a fancy calculator, ..

Trends in Banking and Finance

Trends in Banking and Finance

When COVID-19 quickly evolved from an emerging disease in China in late 2019 to a full-blown global pandemic a few months later, the banking and..

The insurance industry’s outsourcing solution

The insurance industry’s outsourcing solution

Given insurance companies exist to support others during difficult times, it is often forgotten they face massive challenges of their own. Those..

How to grow your tech business with 5 simple tactics

How to grow your tech business with 5 simple tactics

In today’s competitive environment, scaling a tech business can be extremely difficult - and full of uncertainty and risk. In just the first quarter..

Marketing and Sales Strategy: 10 Tips to to Fuel Your Business Growth

Marketing and Sales Strategy: 10 Tips to to Fuel Your Business Growth

Consumer behaviors have shifted and businesses must find time to re-assess budgets and targets, but also plan how their sales and marketing teams..

How to leverage remote working to deliver business efficiencies

How to leverage remote working to deliver business efficiencies

The future has arrived – remote working is now the norm rather than the exception.

Project management's ultimate tool - the business case

Project management's ultimate tool - the business case

From organizing the number of administrative employees and procurement requirements to breaking down project stages to present timelines and project..

The trends set to shape the insurance industry post-pandemic

The trends set to shape the insurance industry post-pandemic

The COVID-19 pandemic has impacted the insurance industry in numerous ways, with the global insurance market contracting by -2.3% in 2020 as a..

Trends in construction and engineering services outsourcing

Trends in construction and engineering services outsourcing

Although outsourcing is more commonly associated with manufacturing or service offerings like customer care and payroll, outsourcing construction and..

2021 Financial Services Industry Trend Report

2021 Financial Services Industry Trend Report

Predicting finance industry trends for 2021 will be a task like no other in history. The COVID-19 pandemic has changed the face of every industry..

What You Need to Know About Insurance Outsourcing

What You Need to Know About Insurance Outsourcing

Outsourcing is nothing new in the insurance industry. In fact, insurance has led the way in many respects, adopting outsourcing to address a wide..

Top business efficiency lessons from COVID-19

Top business efficiency lessons from COVID-19

Every business has the same goal; to drive efficiencies and get the most out of their resources. To keep it simple - reducing costs and increasing..

Business trends we'll see in 2021

Business trends we'll see in 2021

COVID-19 has not only upended lives, but caused a fundamental shift in how businesses and employees work. Organizations have had to pivot and..

How to outsource bookkeeping

How to outsource bookkeeping

We’ve now entered an era where modern technology and cloud computing allows almost anyone to start up a business and operate without the costly..

Why digital solutions are the key to meeting consumers’ changing needs

Why digital solutions are the key to meeting consumers’ changing needs

If anyone needed further convincing that digital transformation is essential for businesses to remain competitive in our ever-changing world,..

The questions you need to ask your back office offshoring provider

The questions you need to ask your back office offshoring provider

Outsourcing back office functions takes pressure off your local team and gives them more time to focus on high-value, complex projects that generate..

The top 4 benefits of offshoring your technical support

The top 4 benefits of offshoring your technical support

When people think about offshore support, they often envisage large call centres full of telemarketers. And while traditional outsourcing was..

Future trends in the insurance industry

Future trends in the insurance industry

The insurance industry has undergone some significant changes in recent years as a result of fast paced technological and consumer behavior shifts -..

How to integrate your offshore and onshore teams

How to integrate your offshore and onshore teams

Integrating your offshore team into your onshore team is possibly one of the most important elements of outsourcing. Failing to integrate the two..

5 Departments You Might Consider Outsourcing Other Than Customer Service

5 Departments You Might Consider Outsourcing Other Than Customer Service

Traditional outsourcing is a thing of the past - no longer is it reserved for large companies or call centres. Outsourcing has transformed into a..

Top 10 benefits of outsourcing accounting and payroll

Top 10 benefits of outsourcing accounting and payroll

Of all the departments within a business, accounting and payroll is probably one of the few areas where most of the work is repetitive and..

How to scale your accounting firm

How to scale your accounting firm

Growing your accounting firm can be quite a challenging task.

7 business apps that will improve business efficiency

7 business apps that will improve business efficiency

Want to drive efficiencies in your business? It can be as easy as downloading a few apps.

5 tips to manage remote staff effectively

5 tips to manage remote staff effectively

There is often a perception that outsourcing is a set and forget strategy. This is not the case at all.

The top 5 benefits of outsourcing

The top 5 benefits of outsourcing

Cost savings is often the first benefit that comes to mind when people think of outsourcing, however, the process has many more business benefits..

Surviving and Thriving in COVID-19

Surviving and Thriving in COVID-19

The impact of COVID-19 on the business landscape across the globe has been nothing short of profound. And we’ve seen absolute extremes in these..

How to plan for the post-JobKeeper business environment

How to plan for the post-JobKeeper business environment

As the Australian economy moves closer to the end of government JobKeeper support, many businesses are grappling with the reality of what this will..

The Rise of Remote Working

The Rise of Remote Working

Long before a certain pandemic dominated headlines, the global labour market was already experiencing an increasing trend in remote working. In fact,..

Step by Step Guide in Setting Up an Outsourced Technical Support Team

Step by Step Guide in Setting Up an Outsourced Technical Support Team

In today’s world, reliable technical support is a vital part of any business, large or small. Even the most painstakingly designed apps will go awry..

A guide to outsourcing tasks for startups

A guide to outsourcing tasks for startups

Skip straight to the statistics summary.

Outsourcing fee structures - what you need to know

Outsourcing fee structures - what you need to know

When considering your options for offshoring, you may have noticed many providers boast a “low, all-inclusive price”. It’s an hourly rate per..

How Does Culture Affect Your Offshoring Success?

How Does Culture Affect Your Offshoring Success?

With its beautiful natural surroundings and bustling cities, the Philippines has a lot going for it. But once you spend some time there, you quickly..

How to Lock in the Full 70% Cost Savings of Offshoring and Maximize Productivity

How to Lock in the Full 70% Cost Savings of Offshoring and Maximize Productivity

If you’re a small to medium business and you’re looking to grow and compete for a bigger market share, offshoring parts of your business will no..

10 steps to outsourcing success

10 steps to outsourcing success

Attempting to outsource or offshore your business functions without a plan, is like trying to cook a seven-course meal with nothing more than a camp..

Why the Philippines Has Become an Offshoring Leader

Why the Philippines Has Become an Offshoring Leader

Offshoring is a natural option if you’re looking to cut costs, boost productivity and quality while maintaining focus on your core business. But not..

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