Written posts
Stay remote, go hybrid or head back to the office?
If the headlines are to be believed, a war is brewing in the modern workplace.
The future of customer experience
Customer experience has long been talked about in boardrooms but many people would question whether it has always been acted upon. While it’s all..
The impact of quiet quitting on business and how to address it
It is fair to say Kevin O’Leary knows a thing or two about business. Nicknamed ‘Mr Wonderful,’ the Canadian entrepreneur is estimated to be worth..
Six tips for managing companies through a recession
There has been much discussion in recent months about whether the United States is in a recession. Based on the general definition – two consecutive..
How to balance cost and quality in CX
The red pen is out in earnest. Between soaring inflation, the lingering impact of the global pandemic and supply chain issues, executives and..
The complete guide to FinTech outsourcing
The FinTech industry has been thriving thanks to its ability to leverage digital transformation to offer regular financial services at a lower cost...
30 questions to ask your outsourcing provider
There is a lot to like about outsourcing. From increasing efficiencies and easing pressure on in-house employees to saving money via reduced labor..
Ultimate guide to outsourced data entry services
It would be fair to say that data entry is not considered the most glamorous of career options. In a world where children increasingly want to grow..
The definitive guide to hiring outsourced employees
There comes a time in the evolution of many organizations when someone finally broaches a delicate subject. For some, it is because business is..
How to build a risk management strategy
Not so long ago, leading consulting firm PwC conducted a survey of almost 1,400 chief executives from more than 90 countries. It was the kind of..
Why hire offshore virtual assistants?
Virtual assistants are responsible for providing support to organizations from remote locations. They usually perform administrative duties such as..
The ultimate collection of HR outsourcing statistics
Skip straight to the statistics summary
A guide to FP&A in 2022: the best tools and why to adopt them
FP&A stands for “Financial Planning and Analysis” or “Financial Planning and Analytics”. Gartner describes FP&A as a “set of four activities that..
Lessons from the Great Re-evaluation
Before we get started, the Great Re-evaluation is a term that stems from another - The Great Resignation. Let’s start there. The Great Resignation is..
The importance of trust in a digital-first world
In the final days of June 2018, at a time when people still traveled the world without masks on their faces and proof of vaccination in their hand..
The future of B2B sales: the new buying journey
Organizations engaged in business-to-business (B2B) sales are starting to implement new digital channels as a way to remain competitive and..
Outsourcing insurance claims handling processes
The insurance industry’s claims handling processes are quite resource intensive and claims can take a long time to process, from initiation to a..
The definitive guide to outsourcing accounting
The accounting profession is on the cusp of a revolution. Once an obvious job choice for anyone with a good head for numbers and a fancy calculator, ..
Trends in Banking and Finance
When COVID-19 quickly evolved from an emerging disease in China in late 2019 to a full-blown global pandemic a few months later, the banking and..
The insurance industry’s outsourcing solution
Given insurance companies exist to support others during difficult times, it is often forgotten they face massive challenges of their own. Those..
How to grow your tech business with 5 simple tactics
In today’s competitive environment, scaling a tech business can be extremely difficult - and full of uncertainty and risk. In just the first quarter..
Marketing and Sales Strategy: 10 Tips to to Fuel Your Business Growth
Consumer behaviors have shifted and businesses must find time to re-assess budgets and targets, but also plan how their sales and marketing teams..
How to leverage remote working to deliver business efficiencies
The future has arrived – remote working is now the norm rather than the exception.
Project management's ultimate tool - the business case
From organizing the number of administrative employees and procurement requirements to breaking down project stages to present timelines and project..
The trends set to shape the insurance industry post-pandemic
The COVID-19 pandemic has impacted the insurance industry in numerous ways, with the global insurance market contracting by -2.3% in 2020 as a..
Trends in construction and engineering services outsourcing
Although outsourcing is more commonly associated with manufacturing or service offerings like customer care and payroll, outsourcing construction and..
2021 Financial Services Industry Trend Report
Predicting finance industry trends for 2021 will be a task like no other in history. The COVID-19 pandemic has changed the face of every industry..
What You Need to Know About Insurance Outsourcing
Outsourcing is nothing new in the insurance industry. In fact, insurance has led the way in many respects, adopting outsourcing to address a wide..
Top business efficiency lessons from COVID-19
Every business has the same goal; to drive efficiencies and get the most out of their resources. To keep it simple - reducing costs and increasing..
Business trends we'll see in 2021
COVID-19 has not only upended lives, but caused a fundamental shift in how businesses and employees work. Organizations have had to pivot and..
How to outsource bookkeeping
We’ve now entered an era where modern technology and cloud computing allows almost anyone to start up a business and operate without the costly..
Why digital solutions are the key to meeting consumers’ changing needs
If anyone needed further convincing that digital transformation is essential for businesses to remain competitive in our ever-changing world,..
The questions you need to ask your back office offshoring provider
Outsourcing back office functions takes pressure off your local team and gives them more time to focus on high-value, complex projects that generate..
The top 4 benefits of offshoring your technical support
When people think about offshore support, they often envisage large call centres full of telemarketers. And while traditional outsourcing was..
Future trends in the insurance industry
The insurance industry has undergone some significant changes in recent years as a result of fast paced technological and consumer behavior shifts -..
How to integrate your offshore and onshore teams
Integrating your offshore team into your onshore team is possibly one of the most important elements of outsourcing. Failing to integrate the two..
5 Departments You Might Consider Outsourcing Other Than Customer Service
Traditional outsourcing is a thing of the past - no longer is it reserved for large companies or call centres. Outsourcing has transformed into a..
Top 10 benefits of outsourcing accounting and payroll
Of all the departments within a business, accounting and payroll is probably one of the few areas where most of the work is repetitive and..
How to scale your accounting firm
Growing your accounting firm can be quite a challenging task.
7 business apps that will improve business efficiency
Want to drive efficiencies in your business? It can be as easy as downloading a few apps.
5 tips to manage remote staff effectively
There is often a perception that outsourcing is a set and forget strategy. This is not the case at all.
The top 5 benefits of outsourcing
Cost savings is often the first benefit that comes to mind when people think of outsourcing, however, the process has many more business benefits..
Surviving and Thriving in COVID-19
The impact of COVID-19 on the business landscape across the globe has been nothing short of profound. And we’ve seen absolute extremes in these..
How to plan for the post-JobKeeper business environment
As the Australian economy moves closer to the end of government JobKeeper support, many businesses are grappling with the reality of what this will..
The Rise of Remote Working
Long before a certain pandemic dominated headlines, the global labour market was already experiencing an increasing trend in remote working. In fact,..
Step by Step Guide in Setting Up an Outsourced Technical Support Team
In today’s world, reliable technical support is a vital part of any business, large or small. Even the most painstakingly designed apps will go awry..
A guide to outsourcing tasks for startups
Skip straight to the statistics summary.
Outsourcing fee structures - what you need to know
When considering your options for offshoring, you may have noticed many providers boast a “low, all-inclusive price”. It’s an hourly rate per..
How Does Culture Affect Your Offshoring Success?
With its beautiful natural surroundings and bustling cities, the Philippines has a lot going for it. But once you spend some time there, you quickly..
How to Lock in the Full 70% Cost Savings of Offshoring and Maximize Productivity
If you’re a small to medium business and you’re looking to grow and compete for a bigger market share, offshoring parts of your business will no..
10 steps to outsourcing success
Attempting to outsource or offshore your business functions without a plan, is like trying to cook a seven-course meal with nothing more than a camp..
Why the Philippines Has Become an Offshoring Leader
Offshoring is a natural option if you’re looking to cut costs, boost productivity and quality while maintaining focus on your core business. But not..