MicroSourcing CEO Haidee Enriquez was deeply honored when recently named one of Asia CEO’s 15 Woman Leader of the Year Circle of Excellence awardees.
In today's highly competitive business landscape, medium to large organizations are constantly challenged to optimize costs while maintaining..
Not so long ago, ‘Big Four’ accounting firm Deloitte accepted the challenge of checking the pulse of the retail sector. Having shown remarkable..
For the best part of a decade, I have had the pleasure of working in a sector that plays a pivotal role in helping businesses reduce costs and..
Skip straight to the statistics summary.Customer service has overtaken product and price as a key differentiator for businesses. Offering superior..
The insurance industry’s claims handling processes are quite resource intensive and claims can take a long time to process, from initiation to a..
Outsourcing has long been a valuable strategy for businesses keen to increase efficiencies and reduce costs in areas as diverse as customer service,..
In the late 1700s, American statesman Benjamin Franklin uttered the immortal line that nothing was certain in life except death and taxes. More than..
Each year we get further away from the events of early 2020, and it gets easier to forget just how uncertain that period was. As the COVID-19..
A lot has been written about the Philippines freelance boom in recent times, so much so that the phenomenon has earned its own moniker. Article after..
Organizations of all sizes are always looking for cost-saving measures but every now and then it becomes a necessity rather than a bonus. Such is the..
From March 10, 2020, the day prior to the World Health Organization's declaration of COVID-19 as a pandemic, to February 28, 2022, a total of 122,823..
Despite massive challenges, banks have deployed technology and displayed impressive agility to continue to serve customers, maintain productivity and..
More than half of executives surveyed by Deloitte1 believe the talent shortage is coming to an end. This may seem optimistic but they also found that..
With regular market fluctuations and changes in consumer behaviour happening year to year, organizations have no choice but to pivot and strategize,..
Global markets and improvements in technology have changed the way businesses work. For many, staying competitive means capitalizing on the world..
In early 2020, a small business owner named Matthew Ross faced a dilemma that was becoming increasingly common for employers. As the co-owner of..
If the headlines are to be believed, a war is brewing in the modern workplace.
Customer experience has long been talked about in boardrooms but many people would question whether it has always been acted upon. While it’s all..
It is fair to say Kevin O’Leary knows a thing or two about business. Nicknamed ‘Mr Wonderful,’ the Canadian entrepreneur is estimated to be worth..
There has been much discussion in recent months about whether the United States is in a recession. Based on the general definition – two consecutive..
The red pen is out in earnest. Between soaring inflation, the lingering impact of the global pandemic and supply chain issues, executives and..
The FinTech industry has been thriving thanks to its ability to leverage digital transformation to offer regular financial services at a lower cost...
There is a lot to like about outsourcing. From increasing efficiencies and easing pressure on in-house employees to saving money via reduced labor..
It would be fair to say that data entry is not considered the most glamorous of career options. In a world where children increasingly want to grow..
There comes a time in the evolution of many organizations when someone finally broaches a delicate subject. For some, it is because business is..
Not so long ago, leading consulting firm PwC conducted a survey of almost 1,400 chief executives from more than 90 countries. It was the kind of..
Virtual assistants are responsible for providing support to organizations from remote locations. They usually perform administrative duties such as..
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Before we get started, the Great Re-evaluation is a term that stems from another - The Great Resignation. Let’s start there. The Great Resignation is..
In the final days of June 2018, at a time when people still traveled the world without masks on their faces and proof of vaccination in their hand..
Organizations engaged in business-to-business (B2B) sales are starting to implement new digital channels as a way to remain competitive and..
The accounting profession is on the cusp of a revolution. Once an obvious job choice for anyone with a good head for numbers and a fancy calculator, ..
Given insurance companies exist to support others during difficult times, it is often forgotten they face massive challenges of their own. Those..
In today’s competitive environment, scaling a tech business can be extremely difficult - and full of uncertainty and risk. In just the first quarter..
Consumer behaviors have shifted and businesses must find time to re-assess budgets and targets, but also plan how their sales and marketing teams..
The future has arrived – remote working is now the norm rather than the exception.
The COVID-19 pandemic has impacted the insurance industry in numerous ways, with the global insurance market contracting by -2.3% in 2020 as a..
Outsourcing is nothing new in the insurance industry. In fact, insurance has led the way in many respects, adopting outsourcing to address a wide..
Every business has the same goal; to drive efficiencies and get the most out of their resources. To keep it simple - reducing costs and increasing..
We’ve now entered an era where modern technology and cloud computing allows almost anyone to start up a business and operate without the costly..
If anyone needed further convincing that digital transformation is essential for businesses to remain competitive in our ever-changing world,..
Outsourcing back office functions takes pressure off your local team and gives them more time to focus on high-value, complex projects that generate..
When people think about offshore support, they often envisage large call centres full of telemarketers. And while traditional outsourcing was..
The insurance industry has undergone some significant changes in recent years as a result of fast paced technological and consumer behavior shifts -..
Integrating your offshore team into your onshore team is possibly one of the most important elements of outsourcing. Failing to integrate the two..
Traditional outsourcing is a thing of the past - no longer is it reserved for large companies or call centres. Outsourcing has transformed into a..
Of all the departments within a business, accounting and payroll is probably one of the few areas where most of the work is repetitive and..
Growing your accounting firm can be quite a challenging task.
Want to drive efficiencies in your business? It can be as easy as downloading a few apps.
There is often a perception that outsourcing is a set and forget strategy. This is not the case at all.
Cost savings is often the first benefit that comes to mind when people think of outsourcing, however, the process has many more business benefits..
The impact of COVID-19 on the business landscape across the globe has been nothing short of profound. And we’ve seen absolute extremes in these..
As the Australian economy moves closer to the end of government JobKeeper support, many businesses are grappling with the reality of what this will..
Long before a certain pandemic dominated headlines, the global labour market was already experiencing an increasing trend in remote working. In fact,..
In today’s world, reliable technical support is a vital part of any business, large or small. Even the most painstakingly designed apps will go awry..
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When considering your options for offshoring, you may have noticed many providers boast a “low, all-inclusive price”. It’s an hourly rate per..
With its beautiful natural surroundings and bustling cities, the Philippines has a lot going for it. But once you spend some time there, you quickly..
If you’re a small to medium business and you’re looking to grow and compete for a bigger market share, offshoring parts of your business will no..
Attempting to outsource or offshore your business functions without a plan, is like trying to cook a seven-course meal with nothing more than a camp..
Offshoring is a natural option if you’re looking to cut costs, boost productivity and quality while maintaining focus on your core business. But not..