Imagine a world where there was no need for chatbots. A world in which human labor costs so little that businesses can employ people 24/7 to answer..
Corporate giants Google, Nike, Facebook, IBM and Coca-Cola have many things in common. They are all multi-billion-dollar companies. They each employ..
There is a reason they call it ‘the art of conversation’.
Here is a frightening scenario for business owners in the modern world – type the words ‘is customer service dying’ into Google and, in less than..
The headlines tell the story. “eCommerce stocks plummet as consumers pull back on online spending.” “New data underscores a slowing eCommerce market..
Skip straight to the statistics summary
In the never-ending quest to reduce business costs and increase efficiencies, it is increasingly common for executives to consider outsourcing or..
There are many challenges faced by startup organizations looking to scale quickly. These include grappling with competitors and facilitating rapid..
Digitalization has been defined as “the use of digital technologies to transform a business model” - but when it comes to it's impact on banking’s..
The blockchain revolution is gathering momentum. While many people’s only reference point when they hear the ‘B-word’ is cryptocurrency and..
Marketing executives have long bemoaned the fact that when balance sheets come under increasing scrutiny and quick wins increasingly take precedence..
Scaling a finance business amidst a pandemic can be a challenge. However, despite these economic challenges, the global financial services market is..
Coining the ‘war for talent’, back in 1997, McKinsey & Company released a study outlining the need for finding and retaining talented employees in a..
Customer experience is beginning to overtake price and product as the key brand differentiator, both in-store and particularly, online. With the..
Times of disruption and change can be uncomfortable. Over the last few years, the need for innovation has become essential and digital disruption..