Written posts
How employers can reduce healthcare costs
A lot has been written about how the working world has changed in the wake of the COVID-19 pandemic. Where many managers once linked productivity..
How to improve patient experience in healthcare
It says a lot about the economic realities of modern-day health care that one of America’s most prestigious learning institutions has a course..
How to outsource data management services
When you reflect on business assets, what springs to mind? Cash? Property? Equipment? Vehicles? All are valid responses but there is a modern-day..
The ultimate guide to outsourcing data processing services
For more than a century, Harvard Business Review has been a go-to resource for managers wanting insights into topics such as leadership, negotiation,..
How to outsource health information management (HIM)
What is outsourced health information management (HIM)?
How to outsource digital marketing services
The battle for consumers’ attention has never been greater. Where once businesses had few options to market their wares – a radio jingle, a newspaper..
Healthcare contact center best practices
Here is a statistic that shows how much the world has changed since we first heard the term ‘COVID-19’ – in early 2020, telehealth or telemedicine..
AI customer support: benefits, challenges and best practices
The evolution of customer support has been a sight to behold. From the birth of postal systems that allowed businesses to engage with customers in a..
How to overcome revenue cycle management healthcare challenges
Fitch Ratings is one of those organizations that, with a finely worded statement, can send a shudder through an entire industry. As one of America’s..
How outsourcing can help provide 24/7 support to your customers
It is somewhat ironic that one of the greatest conveniences for customers happens to be one of the greatest challenges for businesses. The concept of..
From reactive to proactive: using offshore teams to anticipate customer needs
By 2025, Gartner predicts that proactive interactions will outnumber reactive ones1. Gone are the days when customers would just wait for problems to..
Tackling the bottom line: strategies for streamlining healthcare operations
For more than 120 years, the American Hospital Association (AHA) has been a leading advocate for all types of hospitals, healthcare networks and..
Strategies for ensuring data security in eCommerce
There is a lot to like about running an eCommerce business. Low overheads, unrestricted opening hours and the potential for a global customer base..
The power of extension: how offshore teams enhance local workforce dynamics
Picture this: a local team is grappling with tight deadlines or perhaps they lack the specialist expertise needed to push a critical project over the..
Innovate or stagnate: how offshoring empowers organizations to embrace digital change
There is a lot to like about digital innovation. Technologies such as artificial intelligence (AI), robotic process automation (RPA) and the Internet..
5 benefits of outsourcing in the healthcare industry
When Fitch Ratings turned its eye to what was on the horizon for the healthcare industry in 2024, it did not mince its words. The credit-rating..
What is BPO in the medical industry?
Late last year, as many of us were reflecting on the year that was, global consultancy Deloitte instead gazed into its crystal ball to predict what..
Data security when outsourcing: how to keep your data safe
Why has data security become a hot outsourcing topic? With 57% of businesses globally relying on outsourcing for some of their core operations1,..
How outsourcing is helping boost telehealth services
Given the choice, there’s no doubt most of us would prefer to live in a world where we had never heard of COVID-19. A world in which more than 7..
10 tips for eCommerce customer service outsourcing
In this blog, these two facts are all you need to consider: by 2026, 24% of retail purchases are expected to take place online1 and 47% of businesses..
How to implement outsourcing in healthcare
In a career spanning more than 30 years, Tina Wheeler has earned a reputation for having her finger on the pulse of the healthcare sector. A partner..
Ultimate list of healthcare outsourcing statistics
Few industries have a passion for numbers quite like healthcare. While various sectors generate, store and analyze data, hospitals and health..
Complete guide to healthcare outsourcing
For casual observers, the healthcare sector is a community service. Feeling under the weather? Visit a GP. Need an X-ray? Head to a radiologist...
The top 8 global hiring trends of 2025
In a world where traditional hiring playbooks are becoming obsolete overnight, HR leaders are grappling with unprecedented challenges. From Gen Z's..
6 benefits of outsourcing eCommerce tasks
In today's competitive eCommerce landscape, businesses are constantly looking for ways to optimize their operations, improve efficiency, and stay..
6 digitalization trends transforming the banking industry
Digitalization is defined as the use of digital technologies to transform a business model - but when it comes to its impact on banking’s business..
Tech trends we'll see this year
One of the difficulties with making technology predictions is that technology is one of the fastest-evolving sectors on the planet. Yesterday’s..
The impact of AI on business
Artificial intelligence (AI) has emerged as a transformative force in today's rapidly evolving business landscape, reshaping how companies operate..
Top five countries to outsource software development
Outsourcing software development is nothing new. For many years companies have looked beyond their own four walls for partners to help enhance their..
Five ways that chatbots qualify leads
Imagine a world where there was no need for chatbots. A world in which human labor costs so little that businesses can employ people 24/7 to answer..
The complete guide to outsourcing IT services
Corporate giants Google, Nike, Facebook, IBM and Coca-Cola have many things in common. They are all multi-billion-dollar companies. They each employ..
Call center script examples and best practices
There is a reason they call it ‘the art of conversation’.
How can tech companies leverage metaverse outsourcing?
Failed predictions do not come much more spectacular than this. In the early months of 1995, American magazine Newsweek commissioned astronomer..
How to combat candidate ghosting
In society, the term ‘ghosting’ is best associated with the concept of someone suddenly withdrawing communications without any explanation. Now, this..
5 steps to building an effective communication strategy
Bob Aronson said it best. In a lengthy and storied career that saw him work as a broadcast journalist and communications director for a state..
How eCommerce chatbots can boost sales and customer retention
Here is a frightening scenario for business owners in the modern world – type the words ‘is customer service dying’ into Google and, in less than..
Five ways for eCommerce businesses to tackle the post-COVID slowdown
The headlines tell the story. “eCommerce stocks plummet as consumers pull back on online spending.” “New data underscores a slowing eCommerce market..
How outsourcing boosts start-up growth
There’s a certain romance to the term ‘start-up’. Images of young entrepreneurs spring to mind, fresh-faced dynamos who have decided to roll the dice..
5 ways to improve employee engagement
Jump straight to the statistics summary
The gig economy: a liquid workforce
If you are familiar with on-demand platforms such as Uber, Airbnb, Fiverr, Upwork, Didi or Lyft, you’ve been exposed to the gig economy. Whether..
What is The Great Reshuffle?
Not so long ago, a corporate lawyer from London painted a picture of the post-COVID world that every business would be wise to take heed of...
Your guide to implementing a healthy hybrid workplace
Make no mistake – the workplace revolution that has swept the world during the past couple of years is not a temporary measure. While the COVID-19..
Outsourcing or subcontracting – what’s best for my organization?
In the never-ending quest to reduce business costs and increase efficiencies, it is increasingly common for executives to consider outsourcing or..
Benefits of outsourcing medical billing and coding
It is fair to say there has never been a more important time for hospital and health service providers to leave no stone unturned when it comes to..
How to establish an offshore customer service team for startups
There are many challenges faced by startup organizations looking to scale quickly. These include grappling with competitors and facilitating rapid..
Pros and cons of outsourcing blockchain development
The blockchain revolution is gathering momentum. While many people’s only reference point when they hear the ‘B-word’ is cryptocurrency and..
Knowledge management software tools
John F. Kennedy once declared that knowledge is power. That being the case, we can only imagine how much the fallen U.S. President would have..
A definitive guide for HIPAA compliance among remote workers
HIPAA compliance lies at the heart of the U.S. healthcare system. The Health Insurance Portability and Accountability Act (HIPAA) is the foundation..
The benefits of outsourcing bank marketing
Marketing executives have long bemoaned the fact that when balance sheets come under increasing scrutiny and quick wins increasingly take precedence..
5 tactics to grow your finance business
Scaling a finance business amidst a pandemic can be a challenge. However, despite these economic challenges, the global financial services market is..
The 'war for talent': the skills of tomorrow
Coining the ‘war for talent’, back in 1997, McKinsey & Company released a study outlining the need for finding and retaining talented employees in a..
The channel-less customer experience
Customer experience is beginning to overtake price and product as the key brand differentiator, both in-store and particularly, online. With the..
Beyond COVID - Finance industry trends post-pandemic
Not so long ago the world was bracing for a COVID-inspired economic tsunami. Finance and banking executives, haunted by memories of the Global..
How digital disruption can drive business innovation
Times of disruption and change can be uncomfortable. Over the last few years, the need for innovation has become essential and digital disruption..
How to be where your customers are when it matters
In a world where the battle for customers has never been more fiercely contested, it has never been more important for businesses to be in the right..
eCommerce Outsourcing for the Modern Entrepreneur
The past year has seen a proliferation of articles and blogs about the eCommerce boom. The rising popularity of online shopping was already a hot..
The evolution of omnichannel - how to provide an exceptional customer experience
Buzzwords are all the rage in the corporate world. From ‘360 reviews’ and ‘hyperlocal’ to ‘synergy’ and ‘customer-centric’, hundreds of business..
The top 7 things to look for when choosing the right tech solutions for your business
In a world where technology is evolving faster than ever and there have never been more solutions at our fingertips, one could be forgiven for..
Social commerce trends: what you need to know
A study conducted by Sprout Social found that around 68% of consumers1 already purchase directly from social media sources and a staggering 98% of..