Written posts
6 benefits of outsourcing eCommerce tasks
In today's competitive eCommerce landscape, businesses are constantly looking for ways to optimize their operations, improve efficiency, and stay..
6 digitalization trends transforming the banking industry
Digitalization is defined as the use of digital technologies to transform a business model - but when it comes to its impact on banking’s business..
Tech trends we'll see this year
One of the difficulties with making technology predictions is that technology is one of the fastest-evolving sectors on the planet. Yesterday’s..
The impact of AI on business
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Tips for eCommerce customer service outsourcing
The numbers tell the story. In 2020, as a global pandemic changed the way we live, work and shop, worldwide sales attributed to eCommerce hit a peak..
The complete guide to outsourced web development
It is difficult to know which statistic is more jaw-dropping. On one hand, a recent analysis of the online world revealed there are almost two..
Top five countries to outsource software development
Outsourcing software development is nothing new. For many years companies have looked beyond their own four walls for partners to help enhance their..
Five ways that chatbots qualify leads
Imagine a world where there was no need for chatbots. A world in which human labor costs so little that businesses can employ people 24/7 to answer..
The complete guide to outsourcing IT services
Corporate giants Google, Nike, Facebook, IBM and Coca-Cola have many things in common. They are all multi-billion-dollar companies. They each employ..
Call center script examples and best practices
There is a reason they call it ‘the art of conversation’.
How can tech companies leverage metaverse outsourcing?
Failed predictions do not come much more spectacular than this. In the early months of 1995, American magazine Newsweek commissioned astronomer..
How to combat candidate ghosting
In society, the term ‘ghosting’ is best associated with the concept of someone suddenly withdrawing communications without any explanation. Now, this..
5 steps to building an effective communication strategy
Bob Aronson said it best. In a lengthy and storied career that saw him work as a broadcast journalist and communications director for a state..
How eCommerce chatbots can boost sales and customer retention
Here is a frightening scenario for business owners in the modern world – type the words ‘is customer service dying’ into Google and, in less than..
Five ways for eCommerce businesses to tackle the post-COVID slowdown
The headlines tell the story. “eCommerce stocks plummet as consumers pull back on online spending.” “New data underscores a slowing eCommerce market..
How outsourcing boosts start-up growth
There’s a certain romance to the term ‘start-up’. Images of young entrepreneurs spring to mind, fresh-faced dynamos who have decided to roll the dice..
5 ways to improve employee engagement
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The gig economy: a liquid workforce
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What is The Great Reshuffle?
Not so long ago, a corporate lawyer from London painted a picture of the post-COVID world that every business would be wise to take heed of...
Your guide to implementing a healthy hybrid workplace
Make no mistake – the workplace revolution that has swept the world during the past couple of years is not a temporary measure. While the COVID-19..
Outsourcing or subcontracting – what’s best for my organization?
In the never-ending quest to reduce business costs and increase efficiencies, it is increasingly common for executives to consider outsourcing or..
Benefits of outsourcing medical billing and coding
It is fair to say there has never been a more important time for hospital and health service providers to leave no stone unturned when it comes to..
eCommerce Trends 2022
Over the past few years, the eCommerce industry has gone ‘on a wild ride’. It was one of the most significantly impacted industries as a result of..
How to establish an offshore customer service team for startups
There are many challenges faced by startup organizations looking to scale quickly. These include grappling with competitors and facilitating rapid..
Pros and cons of outsourcing blockchain development
The blockchain revolution is gathering momentum. While many people’s only reference point when they hear the ‘B-word’ is cryptocurrency and..
Knowledge management software tools
John F. Kennedy once declared that knowledge is power. That being the case, we can only imagine how much the fallen U.S. President would have..
6 reasons to outsource customer support for eCommerce
When historians reflect on the COVID-19 pandemic in years to come, they will have a wealth of social phenomena to analyze. The impact of lengthy..
The growing need for healthcare outsourcing
When it comes to sectors feeling the strain of financial pressure, spare a thought for the men and women charged with overseeing our healthcare..
The benefits of outsourcing bank marketing
Marketing executives have long bemoaned the fact that when balance sheets come under increasing scrutiny and quick wins increasingly take precedence..
5 tactics to grow your finance business
Scaling a finance business amidst a pandemic can be a challenge. However, despite these economic challenges, the global financial services market is..
The 'war for talent': the skills of tomorrow
Coining the ‘war for talent’, back in 1997, McKinsey & Company released a study outlining the need for finding and retaining talented employees in a..
The channel-less customer experience
Customer experience is beginning to overtake price and product as the key brand differentiator, both in-store and particularly, online. With the..
Beyond COVID - Finance industry trends post-pandemic
Not so long ago the world was bracing for a COVID-inspired economic tsunami. Finance and banking executives, haunted by memories of the Global..
How digital disruption can drive business innovation
Times of disruption and change can be uncomfortable. Over the last few years, the need for innovation has become essential and digital disruption..
How to be where your customers are when it matters
In a world where the battle for customers has never been more fiercely contested, it has never been more important for businesses to be in the right..
eCommerce Outsourcing for the Modern Entrepreneur
The past year has seen a proliferation of articles and blogs about the eCommerce boom. The rising popularity of online shopping was already a hot..
The evolution of omnichannel - how to provide an exceptional customer experience
Buzzwords are all the rage in the corporate world. From ‘360 reviews’ and ‘hyperlocal’ to ‘synergy’ and ‘customer-centric’, hundreds of business..
The top 7 things to look for when choosing the right tech solutions for your business
In a world where technology is evolving faster than ever and there have never been more solutions at our fingertips, one could be forgiven for..
What is IT outsourcing? A guide for businesses considering outsourced IT support
Google has long been considered a company that cares about its people. A perennial name on annual ‘Best Companies To Work For’ lists, the global..
Social commerce trends: what you need to know
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