Written posts
6 digitalization trends transforming the banking industry
Digitalization is defined as the use of digital technologies to transform a business model - but when it comes to its impact on banking’s business..
Top Tech Trends That Will Shape Business This Year
One of the difficulties with making technology predictions is that technology is one of the fastest-evolving sectors on the planet. Yesterday’s..
The impact of AI on business
Artificial intelligence (AI) has emerged as a transformative force in today's rapidly evolving business landscape, reshaping how companies operate..
Top 5 Countries to Outsource Software Development
Outsourcing software development is nothing new. For many years companies have looked beyond their own four walls for partners to help enhance their..
How Chatbots Qualify Leads: 5 Proven Ways
Imagine a world where there was no need for chatbots. A world in which human labor costs so little that businesses can employ people 24/7 to answer..
IT Services Outsourcing: A Complete Guide for Businesses
Corporate giants Google, Nike, Facebook, IBM and Coca-Cola have many things in common. They are all multi-billion-dollar companies. They each employ..
Call Center Script Examples and Best Practices
There is a reason they call it ‘the art of conversation’.
Metaverse and Outsourcing: What Businesses Need to Know
Failed predictions do not come much more spectacular than this. In the early months of 1995, American magazine Newsweek commissioned astronomer..
How to Combat Candidate Ghosting in Recruitment
In society, the term ‘ghosting’ is best associated with the concept of someone suddenly withdrawing communications without any explanation. Now, this..
5 steps to building an effective communication strategy
Bob Aronson said it best. In a lengthy and storied career that saw him work as a broadcast journalist and communications director for a state..
How eCommerce chatbots can boost sales and customer retention
Here is a frightening scenario for business owners in the modern world – type the words ‘is customer service dying’ into Google and, in less than..
E-Commerce Post-COVID Slowdown: What Businesses Should Know
The headlines tell the story. “eCommerce stocks plummet as consumers pull back on online spending.” “New data underscores a slowing eCommerce market..
How Outsourcing Boosts Startup Growth and Reduces Costs
There’s a certain romance to the term ‘start-up’. Images of young entrepreneurs spring to mind, fresh-faced dynamos who have decided to roll the dice..
5 Ways to Improve Employee Engagement in Your Business
Jump straight to the statistics summary
The Gig Economy and the Rise of the Liquid Workforce
If you are familiar with on-demand platforms such as Uber, Airbnb, Fiverr, Upwork, Didi or Lyft, you’ve been exposed to the gig economy. Whether..
What Is the Great Reshuffle? How Businesses Should Respond
Not so long ago, a corporate lawyer from London painted a picture of the post-COVID world that every business would be wise to take heed of...
Your guide to implementing a healthy hybrid workplace
Make no mistake – the workplace revolution that has swept the world during the past couple of years is not a temporary measure. While the COVID-19..
Outsourcing vs Subcontracting: What's Best for You?
In the never-ending quest to reduce business costs and increase efficiencies, it is increasingly common for executives to consider outsourcing or..
Benefits of Outsourcing Medical Billing and Coding
It is fair to say there has never been a more important time for hospital and health service providers to leave no stone unturned when it comes to..
How to Build an Offshore Customer Service Team for Startups
There are many challenges faced by startup organizations looking to scale quickly. These include grappling with competitors and facilitating rapid..
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Pros and cons of outsourcing blockchain development
The blockchain revolution is gathering momentum. While many people’s only reference point when they hear the ‘B-word’ is cryptocurrency and..
Top Knowledge Management Software Tools Compared
John F. Kennedy once declared that knowledge is power. That being the case, we can only imagine how much the fallen U.S. President would have..
A definitive guide for HIPAA compliance among remote workers
HIPAA compliance lies at the heart of the U.S. healthcare system. The Health Insurance Portability and Accountability Act (HIPAA) is the foundation..
The Benefits of Outsourcing Bank Marketing Services
Marketing executives have long bemoaned the fact that when balance sheets come under increasing scrutiny and quick wins increasingly take precedence..
5 Tactics to Grow Your Finance Business with Outsourcing
Scaling a finance business amidst a pandemic can be a challenge. However, despite these economic challenges, the global financial services market is..
The War for Talent: Skills Businesses Need Tomorrow
Coining the ‘war for talent’, back in 1997, McKinsey & Company released a study outlining the need for finding and retaining talented employees in a..
The Channel-Less Customer Experience: What It Means
Customer experience is beginning to overtake price and product as the key brand differentiator, both in-store and particularly, online. With the..
Beyond COVID: Finance Industry Trends Post-Pandemic
Not so long ago the world was bracing for a COVID-inspired economic tsunami. Finance and banking executives, haunted by memories of the Global..
How digital disruption can drive business innovation
Times of disruption and change can be uncomfortable. Over the last few years, the need for innovation has become essential and digital disruption..
How to Be Where Your Customers Are When It Matters
In a world where the battle for customers has never been more fiercely contested, it has never been more important for businesses to be in the right..
E-Commerce Outsourcing for the Modern Entrepreneur
The past year has seen a proliferation of articles and blogs about the eCommerce boom. The rising popularity of online shopping was already a hot..
The evolution of omnichannel to provide an exceptional CX
Buzzwords are all the rage in the corporate world. From ‘360 reviews’ and ‘hyperlocal’ to ‘synergy’ and ‘customer-centric’, hundreds of business..
The top 7 things to look for when choosing the right tech solutions for your business
In a world where technology is evolving faster than ever and there have never been more solutions at our fingertips, one could be forgiven for..
Social Commerce Trends Every Business Should Know
A study conducted by Sprout Social found that around 68% of consumers1 already purchase directly from social media sources and a staggering 98% of..