When it comes to respected business publications, few have greater pedigree than Forbes. Founded more than 100 years ago, the global media company is..
In today's competitive eCommerce landscape, businesses are constantly looking for ways to optimize their operations, improve efficiency, and stay..
Digitalization is defined as the use of digital technologies to transform a business model - but when it comes to its impact on banking’s business..
One of the difficulties with making technology predictions is that technology is one of the fastest-evolving sectors on the planet. Yesterday’s..
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The numbers tell the story. In 2020, as a global pandemic changed the way we live, work and shop, worldwide sales attributed to eCommerce hit a peak..
It is difficult to know which statistic is more jaw-dropping. On one hand, a recent analysis of the online world revealed there are almost two..
Outsourcing software development is nothing new. For many years companies have looked beyond their own four walls for partners to help enhance their..
Imagine a world where there was no need for chatbots. A world in which human labor costs so little that businesses can employ people 24/7 to answer..
Corporate giants Google, Nike, Facebook, IBM and Coca-Cola have many things in common. They are all multi-billion-dollar companies. They each employ..
There is a reason they call it ‘the art of conversation’.
In society, the term ‘ghosting’ is best associated with the concept of someone suddenly withdrawing communications without any explanation. Now, this..
Bob Aronson said it best. In a lengthy and storied career that saw him work as a broadcast journalist and communications director for a state..
Here is a frightening scenario for business owners in the modern world – type the words ‘is customer service dying’ into Google and, in less than..
The headlines tell the story. “eCommerce stocks plummet as consumers pull back on online spending.” “New data underscores a slowing eCommerce market..
There’s a certain romance to the term ‘start-up’. Images of young entrepreneurs spring to mind, fresh-faced dynamos who have decided to roll the dice..
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Not so long ago, a corporate lawyer from London painted a picture of the post-COVID world that every business would be wise to take heed of...
Make no mistake – the workplace revolution that has swept the world during the past couple of years is not a temporary measure. While the COVID-19..
In the never-ending quest to reduce business costs and increase efficiencies, it is increasingly common for executives to consider outsourcing or..
It is fair to say there has never been a more important time for hospital and health service providers to leave no stone unturned when it comes to..
Over the past few years, the eCommerce industry has gone ‘on a wild ride’. It was one of the most significantly impacted industries as a result of..
There are many challenges faced by startup organizations looking to scale quickly. These include grappling with competitors and facilitating rapid..
The blockchain revolution is gathering momentum. While many people’s only reference point when they hear the ‘B-word’ is cryptocurrency and..
When historians reflect on the COVID-19 pandemic in years to come, they will have a wealth of social phenomena to analyze. The impact of lengthy..
When it comes to sectors feeling the strain of financial pressure, spare a thought for the men and women charged with overseeing our healthcare..
Marketing executives have long bemoaned the fact that when balance sheets come under increasing scrutiny and quick wins increasingly take precedence..
Scaling a finance business amidst a pandemic can be a challenge. However, despite these economic challenges, the global financial services market is..
Coining the ‘war for talent’, back in 1997, McKinsey & Company released a study outlining the need for finding and retaining talented employees in a..
Customer experience is beginning to overtake price and product as the key brand differentiator, both in-store and particularly, online. With the..
Not so long ago the world was bracing for a COVID-inspired economic tsunami. Finance and banking executives, haunted by memories of the Global..
Times of disruption and change can be uncomfortable. Over the last few years, the need for innovation has become essential and digital disruption..
In a world where the battle for customers has never been more fiercely contested, it has never been more important for businesses to be in the right..
The past year has seen a proliferation of articles and blogs about the eCommerce boom. The rising popularity of online shopping was already a hot..
Buzzwords are all the rage in the corporate world. From ‘360 reviews’ and ‘hyperlocal’ to ‘synergy’ and ‘customer-centric’, hundreds of business..
In a world where technology is evolving faster than ever and there have never been more solutions at our fingertips, one could be forgiven for..
Google has long been considered a company that cares about its people. A perennial name on annual ‘Best Companies To Work For’ lists, the global..