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ASEAN Integration to Bring more BPO Opportunities to PH

by: Sarah Joson

Monday, October 12, 2015 | Outsourcing News |

ASEAN Integration Seen to Boost PH BPO

As more companies are looking to expand and set up operations in the Philippines, the integration of Association of Southeast Asian Nations economies is a perfect platform for the country to present information technology-business process outsourcing (IT-BPO) services to foreign companies.

According to Dan Reyes, Chairman of the Information Technology and Business Process Association of the Philippines (IBPAP), the firms that have chosen the Philippines as a location for their in-house centers or captives will have the chance to develop multilingual skills and culture, and gain access to a rich pool of resources.
IBPAP President Jose Mari Mercado cited firms that have operations in Singapore or Japan, saying they can now consolidate operations in Manila since they can now have global centers in the country’s capital. However, he pointed out that the Philippines doesn’t have the required language capabilities and skills to successfully tap potential investors even if the country is a favored outsourcing hub.
The IBPAP executive added that the sector is partnering with the Commission on Higher Education in identifying vernaculars that can boost the country’s position in the outsourcing space.

Basically, what the ASEAN integration can do is make it easier for other ASEAN member nations to work together. For instance, if a company considers having a regional shared service facility in the Philippines and needs Vietnamese agents but cannot find them in the Philippines, it should be easier for them to address this type of challenge.

IBPAP is scheduled to release a new list of next wave cities by the end of the month - at least 23 cities where BPO firms are now operating. Also, the sector is anticipated to employ 1.2 million workers by the end of the year.


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