by: Sarah Joson
Friday, May 8, 2015 | Outsourcing News |
The latest Tholons Top 100 Outsourcing Destinations report revealed that the Philippines moved up as one of the top destinations for business process outsourcing. Manila, Philippines is now number two in the outsourcing index, pushing Mumbai to the third spot and breaking India’s potential top six spots in the list.
The rest of Indian cities in the top 10 are Bangalore - taking the top spot, Delhi at fourth, Chennai at fifth, Hyderabad at sixth, and Pune at seventh spot.
Manila and Cebu City, ranked 8th, retained last year’s positions, whereas the last two spots in the top 10 are Krakow, Poland (9th), and Shanghai, China (10th).
Mark Maddocks, CIO at Cambridge University Press, noted that they have chosen the Philippines as an offshore destination for its low attrition rate, low cost of operations, and stable wage inflation rates.
The organization started its first offshore captive in the country nearly five years ago, with 40 staff composed of software developers, testers, and support for online digital products. It now boasts 250 people divided into 18 teams working on different processes, and is anticipated to reach 300 by next year.
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