by: Sarah Joson
Thursday, April 18, 2013 | Outsourcing News |
According to the report released by the Information Technology and Business Process Association of the Philippines (IBPAP), the Business Process Outsourcing (BPO) sector of the Philippines remains strong and was seen surpassing set targets last year. Moreover, revenues increased 18 percent from $11 billion in 2011 to $13 billion in 2012. Jobs also grew 21.8 percent from 640,000 (2011) to 780,000 (2012), and is projected to reach 926,000.
The 2016 BPO Roadmap created by the local administration aims to reach $25 billion in revenues and 1.3 million jobs. With the prediction of reaching $14.7 billion in revenues and 816,000 jobs by 2016, the call center sector is anticipated to lead the entire BPO industry.
Meanwhile, banking, financial, and healthcare sectors are the key segments seen contributing to the robust BPO growth. Last year’s year-end revenues from the healthcare segment amounted to $430 million and the large medically-skilled and qualified workforce is said to be a huge factor for its growth. Some of the jobs in the healthcare outsourcing segment are data management, medical transcription, medical coding and billing, and pharmaceutical benefit management.
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