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More Opportunities Seen in the Clinical Support Field

by: Sarah Joson

Tuesday, January 8, 2013 | Outsourcing News |

House Deputy Roman Romulo said more health insurance companies in the US are expected to transfer clinical support work and other back office jobs to the country.

Romulo, who is a known supporter of the business process outsourcing (BPO) sector in Manila said although many American health insurers such as Minnetonka, Minnesota-based UnitedHealth Group Inc., Indianapolis, Indiana-based WellPoint Inc. and Hartford, Connecticut-based Aetna Inc., have already established back offices in Manila, their rivals Bloomfield, Connecticut-based Cigna Corp.; Louisville, Kentucky-based Humana Inc.; and Woodland Hills, California-based Health Net Inc. are seen to follow suit.

The six US-based health insurance companies process nearly 130 million Americans. Definitely, lower costs would be the main driver for these organizations to transfer jobs to Manila.

The Philippines has an oversupply of nurses and other health practitioners who are fluent in the English language and who are college graduates, said Romulo. Moreover, he noted that the Data Privacy Act is helping to improve the image of the country’s BPO sector.


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