Experienced English teachers and a project manager in MicroSourcing volunteered to conduct skills training that will benefit the participants of MicroSourcing’s Internship and Mentoring program, an initiative with a goal of providing relevant and marketable skills to high school graduates so they can eventually acquire longer-term BPO jobs.
In an effort to improve their English language skills, Elisa Marcelo and Wim Kooiman joined the program to conduct classes twice a week, tackling the different aspects of English learning—grammar, vocabulary building, pronunciation, and overall conversational and writing skills. Elisa has been an English teacher for 7 years and is a close friend of MicroSourcing’s PR and Marketing VP Nona Tajanlangit, while Wim taught English for 36 years and is the father of MicroSourcing’s CEO Philip Kooijman. Both Eli and Wim foster a casual and open atmosphere in their classes with their students usually seated in a roundtable, encouraging discussions that hone their speaking and analytical skills. One of the goals that they aim to achieve by the end of the program is to ensure that the interns reach a certain level of English knowledge that meets standard job requirements of BPO companies.
Apart from English skills training, another volunteer, Junnette Abrera, taught an Internet Research course that include techniques on how to efficiently search for information online - a skill required in most BPO functions. Junnette works as a Manager in one of MicroSourcing’s client projects that provides online marketing services to global companies. She taught concepts and research techniques that interns can use in their day-to-day work which is especially helpful to interns whose tasks include data mining and lead generation.
The interns regard classroom training courses as their favorite part of the program because they learn from seasoned professionals and develop relevant skills in some of the most enjoyable and effective ways.