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PH Moving Up to Become Leader in Multilingual BPO

by: Sarah Joson

Thursday, July 14, 2011 |

After dominating the global industry of call center work, the Philippines is striving to become a location of choice for multilingual business process outsourcing (BPO) services.

Board of Investments (BoI) Managing Head Cristino Panlilio said they recently teamed up with IBM in hopes of making the country the leading source of multilingual candidates especially since increase in BPO activity is seen from companies in regions such as Europe and Asia-Pacific.

As stated in the DTI’s briefer, "The Philippines as the Global Leader in Multilingual BPO", the number of multilingual talents in the country is increasing 8.7 percent yearly, with local multilingual candidates outnumbering foreign multilingual talents. Also, multilingual candidates in the country typically work on non-sales services like tech support and teaching.

Panlilio said the upcoming training center in Ortigas will harbor the partnership’s plan of spawning Nihongo, French, German and Spanish-speaking graduates. Other plans include process integration of work permits and visas for both foreign and local talents to improve and simplify multilingual services.

IBM Philippines’ General Manager James Velasquez said, “IBM’s capabilities and best practices in multilingual BPO business, coupled with strong and strategic cooperation from the BoI, will further establish the Philippines as an upcoming leader in the global multilingual BPO arena."


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