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Telco Company Seeks Call Center Agents with British Accent

by: Sarah Joson

Friday, May 27, 2011 | Outsourcing News |

Bristish Company Looking for Call Center Agents in the Philippines

According to Business Inquirer Manila, a British company has considered entering the Philippines’ business process outsourcing (BPO) market, and even train call center employees to speak like a British.   

Presidential spokesperson Edwin Lacierda said that representatives from prominent companies Convergys (Philippines) and Everything and Everywhere (Britain) contacted President Benigno Aquino III and presented the plan. The British company is looking to hire employees and establish foothold here in the country. “And since this is a British BPO, there’s also a need for the Filipinos to be trained in the British accent, which we are not familiar with,” he added.

Lacierda said, “They are very, very bullish. They are interested and they are very open to the situation here in the Philippines. We’re the No. 1 BPO destination in the world and they recognize our ability. They recognize we have the infrastructure to maintain our status as the No. 1 BPO destination in the world,”

In line with that, Trade Undersecretary Zenaida Maglaya said that Everything and Everywhere is working on a partnership with Convergys in hopes of penetrating Philippines’ BPO market.


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