Cloud computing will take center stage in the world of outsourcing. In a survey conducted by the International Association of Outsourcing Professionals (IAOP), about two-thirds of the outsourcing companies said they intend to pursue cloud computing this year to improve management of customer relations and business operations.
According to Michael Corbett, chairman of IAOP, cloud-based outsourcing is likely to be one of the biggest changes in the industry. “Speed and flexibility are the biggest benefit customers see in these solutions.”
From more than 110,000 IAOP members, 62 percent indicated that they outsource to support their business opportunities in the future, while 80 percent said they plan to have new outsourcing ventures. Survey participants are also optimistic about the growth of this business solution.