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Gartner Says KPO Opens Opportunities for Indian BPOs

by: Karen Cayamanda

Monday, February 21, 2011 | Outsourcing News |

There are good business opportunities for business process outsourcing (BPO) firms in India from the knowledge process outsourcing (KPO) industry, according to global IT research firm Gartner.

Good business opportunities from the KPO industry

"KPO service offerings is a good opportunity for Indian BPO providers to provide high value services and thereby enabling them to develop higher margin work," said Arup Roy, Gartner’s Principal Research Analyst. IT firms in India such as Infosys, TCS, Wipro, and Cognizant provide different KPO services. Based on a recent Gartner research paper, KPO services would involve “a combination of better processing methodology and an intellectually skilled workforce based predominantly in an offshore location”.

The multi-billion dollar KPO industry covers services on legal processes, marketing, as well as banking. In the future, it is estimated that the industry will be worth more than US$15 billion.



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