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A.T.Kearney: PH BPO Ranking Falls to No. 9

by: Karen Cayamanda

Monday, February 7, 2011 | Outsourcing News |

The Philippines dropped two places from no. 7 to no. 9 in the Global Services Location Index (GSLI) for 2011 by management consulting firm A.T. Kearney. GSLI lists down the countries which are attractive offshore outsourcing destinations.

Be that as it may, A.T. Kearney said the country remains a key outsourcing player with workforce consisting of about 500,000 workers and $7.2 billion revenues generated in 2009. It is still strong when it comes to call center work. “The Philippines, an early entrant into the service sector, is also relatively well-rounded. It has had more than a decade to hone its capabilities, and by now has moved into ITO [information technology outsourcing] from being primarily a contact-center hub.”              

India got the top spot, followed by China and Malaysia, mainly for talent availability and low costs in these destinations. Other countries which made it to the top 10 are Egypt, Indonesia, Mexico, Thailand, Vietnam, and Chile.


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