The Philippine business process outsourcing (BPO) industry aims to hit the US$11 billion revenue mark for 2011. Business Processing Association of the Philippines (BPAP) President Oscar Saņez said this will be equivalent to about 110,000 new job opportunities this year.
Saņez said BPAP will continue to promote the industry by tapping US, European, and Australian markets. "We have to increase the awareness of our potential employees of job opportunities in IT and BPO companies, including those in the knowledge process outsourcing and other non-voice sectors."
BPAP also supports the K+12 program (adding a Grade 7 in elementary and 5th year in high school) proposed by the Department of Education to improve the quality of education in the country and address the recruitment issues that the BPO industry is currently facing. Moreover, Saņez urged the Congress to work on the amendments in the current Labor Code, data privacy problems, as well as the passage of the cybercrime bill.