by: Karen Cayamanda
Tuesday, December 14, 2010 | Outsourcing News |
Research company Horses for Sources predicted that IT outsourcing will see further growth in 2011, the “banner year” for managed services. This can be attributed to the high speed transfer of operational software processes to offshore service providers.
The research company also predicted that firms will focus more on service integration. This is because more companies aim to set unified goals for sales, general, and administrative processed. "The only way [for firms] to start achieving new thresholds of productivity is to integrate the management, orchestration, and delivery of their sourced operations." It added that companies intend to expand their outsourcing scope in 2011.
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