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RP BPO Sees Market Potential in Medical Transcription

by: Karen Cayamanda

Tuesday, August 10, 2010 | Outsourcing News |

Demand for Medical Transcription Outsourcing

After voice-based outsourcing or call center work, medical transcription outsourcing seems to be the next niche to be tapped, considering that the country has a pool of workers with English proficiency and educational background in the field of medicine.

Five years ago, there were more than 100 companies offering medical transcription services in the country. However, Myla Rose M. Reyes, Medical Transcription Industry Association of the Philippines, Inc. (MTIAPI) president and managing director of Total Transcription Solutions, Inc., said that number is now down to 50. The decrease in number of medical transcription companies is due to factors including output quality, competitive market, and the state of the economy. “While the Philippines maintains its reputation for better quality medical transcription, the thinning price points and margins are limiting the local companies’ ability to offer attractive career options and compensation packages for medical transcriptionists,” she said.

The training is also another challenge in medical transcription outsourcing. Reyes said workers need several months to acquire the necessary skills, but she is still confident of the market potential of this niche.



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