When it comes to wages and working conditions, jobs in the Philippine BPO industry are of “good quality”. This is based on a study from the book “Offshoring and Working Conditions in Remote Work”, written by Jon Messenger, a senior researcher with the Conditions of Work and Employment Programme of the International Labor Organization (ILO), and co-edited by Naj Ghosheh.
According to the study, Filipino BPO employees work 44.7 hours per week, which can be considered as quite reasonable. Meanwhile, BPO workers get an average monthly salary that is 53 percent higher than the minimum salary received by those who work in other industries.
However, the study found out that 47.7 percent of Filipino BPO workers who took part in the survey are experiencing insomnia, and more than half are suffering from fatigue. “Workers, especially in call centers, have also relatively low autonomy. Their jobs typically involve heavy workloads backed by performance targets and tight rules and procedures enforced by electronic monitoring which are known to produce high levels of work-related stress,” the authors said.